Officer Attitudes and Management Influences on Police Work Productivity

Police officers are afforded a high degree of discretion in the exercise of their authority, and the control of this discretion is an important issue. While it is assumed that individual officer attitudes and preferences shape their discretionary activity, these officers are also members of a paramilitary organization with leaders appointed over them. The present study explored the influence of both officer attitudes and supervisor influences to explain variation in officer traffic citation issuing rates. Hierarchical linear modeling was used with a sample of 312 patrol officers and 60 supervisors from 21 municipal police agencies. The results revealed that both officer occupational attitudes and supervisor influences (through informal rewards and behavior modeling) significantly influenced the degree to which officers issued traffic citations. The findings emphasize the need for both the supervision of officers and the shaping of officer attitudes in the control of officer discretion.     

Police Enforcement of Domestic Violence Laws: Supervisory Control or Officer Prerogatives?

Police officers are afforded a high degree of discretion in the exercise of their authority, and the control of this discretion is an important issue. While it is assumed that individual officer attitudes and preferences shape their discretionary activity, these officers are also members of a paramilitary organization with leaders over them. The present study explored the influence of both officer attitudes and management influences to explain variation in officer domestic violence arrest rates. Hierarchical linear modeling was used with a sample of 311 patrol officers and 61 supervisors from 23 municipal police agencies across multiple states. Unlike much of the previous literature, the results revealed that officer occupational attitudes had no effect on this particular officer work behavior. Management influences (such as rewards and written policies) significantly influenced officers’ domestic violence arrest behavior. The findings emphasize the complexity involved in the control of officer discretion.     

Race and Officer Decision Making: Examining Differences in Arrest Outcomes between Black and White Officers

Since the 1960s, one of the major reform efforts in law enforcement has been to increase the number of Black Americans within police agencies and on patrol in the streets. The general premise behind these efforts has been that increased diversity will improve police–community relations and will decrease biased police behavior, particularly against Black citizens. Policies seeking to reform policing through increasing the numbers of African American officers have been implemented with little empirical evidence that an officer's race (or ethnicity) is actually related to their behavior towards citizens, in particular arrest decisions. Using data from systematic social observations of police–citizen encounters in Cincinnati, OH, this study examines the influence of officer race on arrest outcomes, focusing on the behavior of Black officers. Findings suggest that officer race has direct influence on arrest outcomes and there are substantive differences between White and Black officers in the decision to arrest. In general, White officers in our study were more likely to arrest suspects than Black officers, but Black suspects were more likely to be arrested when the decision maker was a Black officer.     

Organizational determinants of police discretion: The case of drinking-driving

Organizational explanations of police behavior differ in terms of the influence on street-level discretion attributed to the formal administrative apparatus. Rational and constrained rational models emphasize the influence of formal policies and structures, whereas the loosely coupled model emphasizes the informal structure and environment. This study examined the relevance of these models for explaining patrol officers' decisions to arrest in the drinking-driving situation in four police agencies. Analysis of officer questionnaire responses (N=71) to a drunk driver scenario showed that officers in the two larger, bureaucratized departments were much less likely to arrest than those in the smaller departments. Loose coupling of the administrative apparatus and officer discretion were pronounced in the large departments, but administrative priorities were closely coupled to officer discretion in the small agencies. Unable to employ elaborate bureaucratic forms due to size constraints, the small departments pursued DUI arrests to demonstrate their professional worth. The larger departments, operating with fewer resources relative to demand, were preoccupied with other issues and did not find a high DUI arrest rate particularly useful for sustaining community support. They were able to rely on institutional forms that signified commitment to DUI arrests without actually constraining officers to make them.     

Patrol Officer Perceptions of Agency Rewards and Punishments: A Research Note

The theory of operant conditioning is based on the premise that people are motivated to engage in, or refrain from, certain behaviors because of the rewards and punishments they may receive (Honig 1966; Skinner 1974). While managers within law enforcement agencies frequently use both rewards and punishments to try to guide the behavior of their officers, little information exists about how police officers perceive the rewards and punishments they utilize. This study surveyed a sample of patrol officers to determine how they ranked the value of several specific rewards, and the severity of several specific punishments. The findings suggested that a hierarchy of rewards and punishments exists in the minds of law enforcement officers, the ranking seemed to be associated with how they could impact the officer’s off-duty quality of life, and significant variation existed between officer responses. Interesting differences were also found by officer gender, tenure, and education.     

The influence of job assignment on community engagement: bicycle patrol and community-oriented policing

The purpose of this study is to compare a specialized community-oriented policing (COP) unit to a reactive unit on officer perceptions of public contact and officer perceptions of job performance. We also compare bicycle patrol officers to motor vehicle patrol officers within these units. Using a static group comparison design, questionnaires were distributed to officers within the Toronto Police Service (n = 178). Bicycle patrol is associated with more contacts with the public and higher rates of proactive policing when compared to motor vehicle patrol and bicycle officers are more likely to rate higher on several measures of crime control. Officers with a COP mandate engage with the public for a wider variety of reasons compared to those with a reactive mandate, and are more likely to rate higher on perceptions of performing job duties in a procedurally just manner. This study demonstrates the value of a specialized COP unit that includes bicycle patrol in achieving tenets of COP. It contributes to the literature on COP and the use of bicycle patrol in law enforcement by presenting the perspective of the police officer.     

STREET-LEVEL DISCRETION IN POLICING

This article examines the consequences of a clash between police officers' expectations of street-level discretion and supervisors' constraints on such discretion. Two hypothesized consequences are examined: police officer alienation from the citizenry and police officer disaffection with the department. Both attitudinal data (from a survey of police officers) and behavioral data (from direct observation of police officers on patrol) are used. The data show some support for the hypothesis that disaffection with the department is a consequence of the discretion-constraint clash, but no support of alienation from the citizenry as a consequence. Rather, the data suggest that officers back away from discretion in situations where the public is perceived to be hostile and where supervisors reinforce that perception by active monitoring of police-citizen encounters.     

Black and Blue Bloods: Protecting Police Officer Families from Domestic Violence

Officer‐involved domestic violence (OIDV) is a national problem, with police officer families having higher rates of domestic violence than non–police officer families. OIDV is also an underresearched problem with few studies or proposed solutions. Many victims of OIDV do not report their abuse precisely because their abuser is a police officer, whom they fear is in a unique position to protect him/herself from any legal consequences. Often, OIDV complaints are not investigated properly in a nonbiased manner. While a handful of police agencies around the country have developed specific policies and procedures to deal with OIDV, Washington State has enacted legislation that requires its police agencies to adopt OIDV‐specific policies. The International Associations of Chiefs of Police (IACP), an organization that addresses various issues confronting law enforcement, has also developed a model policy on OIDV. This Note proposes that, in light of the Washington legislation and the model policy proposed by the IACP, each state should enact a statute that requires its police agencies to develop policies on OIDV. This Note also outlines a specific set of procedures that such statutes should, at a minimum, require its police agencies to adopt, ranging from educating police officers on domestic violence to developing guidelines on responding to and investigating OIDV complaints.     

Patrol officer performance appraisal: Problems and prospects

This article examines the critical role of performance appraisal in the development of police personnel, analyzes various systems for assessing patrol officer performance, and evaluates patrol officer perceptions of the adequacy, utility, and fairness of current appraisal systems.     

A multimethod approach to community evaluation of police performance

The aim of the present study is to examine the ability of police peers and supervisors to predict police street performance, as measured by citizen evaluations of the service received on recent police service calls. One question to be answered was whether there was any correlation between what a police supervisor, a police peer patrol officer, and a citizen percieved as “good” police performance. It was hypothesized that peer patrol officers would more accurately predict the quality of police street performance than would police supervisors. Results supported the hypothesis. An additional finding of the present study related to the feasibility of the evaluation of police street performance by citizen consumers.     

Does police patrol in large areas prevent crime? Revisiting the Kansas City Preventive Patrol Experiment

Research Summary

The Kansas City Preventive Patrol Experiment (KCPPE) was seen by its developers to have produced “consistent evidence of the lack of effects of any consequence on crime,” a conclusion that was to have a strong impact on assumptions about police patrol for almost half a century. We identified the original official crime data from the KCPPE, and reanalyzed outcomes focusing on a comparison of the “proactive” versus “control” beats (“reactive beats” were criticized because of violations of treatment integrity); examining broad categories of crime (to increase statistical power); and using count regression models. Our findings are not unequivocal, but point to modest impacts of police patrol on crime in police beats.

Policy Implications

Our findings suggest that lessons drawn for half a century from the KCPPE need to be revisited. The KCPPE does not show that police patrol in large areas has no influence on crime, and this finding is consistent with several more recent studies. At the same time, we note that the effects of patrol in the KCPPE using our analysis strategy, and those found in other studies of preventive patrol in larger areas, are about half that found in hot spots policing studies. This suggests that police agencies ideally should invest in focused hot spots policing initiatives. However, absent an ability to manage such initiatives, or the crime analysis capabilities to identify crime hot spots routinely, simpler preventive patrol schemes to utilize uncommitted patrol time can be seen as potentially effective in preventing crime.     

THE REASSURANCE FACTOR IN POLICE PATROL

In addition to its more obvious functions, police patrol also has the function of citizen reassurance-providing feelings of safety that a citizen experiences when he knows that a police officer or patrol car is nearby. Since this function is highly related to both visibility and awareness, it is svggested that in locations of both cognitive centrality and high density, fixed posts be established that would both serve the reassurance function and provide another communication link between the police and the public. Recent studies by Milgram. Sommer, Hall, and Lynch have all contributed to our understanding of what Milgram calls “the congnitive map of the city,” and this concept can be utilized in the pursuit of safety.     

Police officer performance appraisal and overall satisfaction

Although the level of dissatisfaction with police officer performance appraisal systems in many agencies is substantial (Hughes, 1990; Lilley, 2002), a recent nationwide survey of six hundred police organizations indicated that overall satisfaction was significantly higher among agencies with greater levels of community policing implementation (Lilley & Hinduja, 2006a). Given that research has suggested that dissatisfaction with the appraisal process may impact future employee performance and retention (Daily & Kirk, 1992; Deming, 1986), the focus of this analysis was to examine differences among police agencies that might explain this variation. Utilizing structural equation models, results indicated that agencies with a high level of community policing implementation were not automatically associated with increased satisfaction. Rather, these organizations differed from their more traditional counterparts with regard to evaluation procedure in that they provided substantially more training to raters, emphasized the use of performance appraisal for officer development, and evaluated a broader range of performance criteria.     

Police Support for Community Problem-Solving and Broken Windows Policing

This paper explores overall police officer acceptance of tactics and tenets of broken windows and community problem-solving policing. It assesses differential support for each by police officer characteristics (i.e., race/ethnicity, gender, rank, education level, years of service, and assignment). This study presents the findings of a survey of 227 sworn police personnel from two urban police departments. Univariate analyses reveal the levels of support that police have for certain police tactics and tenets of broken windows and community problem-solving policing. Regression analyses examine the relationship between key officer characteristics and support for these tactics and tenets as measured by respondents’ agreement with various items and indices. Findings include support for community problem-solving (and also a reliance on traditional policing methods); a lag in investigators’ acceptance of community problem-solving; and differences by officer race/ethnicity, education, rank, and assignment in indices related to broken windows and rapid response policing. The differential acceptance of broken windows and rapid response tactics by race/ethnicity suggests interesting implications for future studies of race/ethnicity and broken windows policing. The greater acceptance of certain tactics by patrol officers supports current moves toward innovating in police investigations’ bureaus.     

Managing Police Patrol Time: The Role of Supervisor Directives

Contemporary police practice advocates the importance of proactive policing activities. Proactive policing reforms emphasize self‐initiated tasks during unassigned patrol time and directed activities based on supervisor review of crime analysis and problem identification. Our study analyzes data from systematic social observations of police patrol officers to examine how officers spent their discretionary time. We find that, on average, over three quarters of a patrol officers’ shift is unassigned. During this time, officers primarily self‐initiate routine patrol, or back up other officers on calls to which they were not dispatched. Just 6 percent of unassigned time activities are directed by supervising officers, dispatchers, other officers or citizens. Moreover, directives provided by supervisors are vague, general in form, and do not operationalize problem‐oriented policing, community‐oriented policing, or proactive policing strategies. We conclude that first, a very significant proportion of patrol officer time is spent uncommitted that could be better utilized doing proactive, problem‐oriented policing activities, and second, supervisors need to provide patrol officers with much more detailed directives, based on sound crime analysis, to help capitalize on the under‐utilization of patrol officer time.     

The Police Officer Perception Project (POPP): An experimental evaluation of factors that impact perceptions of the police

Objectives

To experimentally evaluate the effects of attire and patrol strategy esthetics on participants’ perceptions of police officers.

Methods

Using a rigorously controlled experimental methodology, I present participants (N = 307) with images of police officers in different attire (i.e., uniform and civilian) and patrol strategies (i.e., on a bicycle, on foot, and in a vehicle) and measure their perceptions of these officers as aggressive, approachable, friendly, respectful, and accountable.

Results

Participants express relatively positive perceptions of the police; however, their perceptions vary as a function of sociodemographics, attire, and patrol strategy. Police officers are generally perceived more favorably when presented in police uniform than when presented in civilian clothing. Police officers are also generally perceived more favorably when presented on a bicycle and/or on foot than when presented in a vehicle.

Conclusions

Merely observing police officers in different attire and patrol capacities produces substantial variation in perceptions of those officers. Given that most ‘police interaction’ occurs in relatively unceremonious settings without any exchange of formal dialogue between the public and the police (e.g., observing a police officer in passing), these findings are particularly fruitful for informing both research and practice. This is the first known study to use an experimental methodology to examine how esthetic factors of different patrol strategies can impact perceptions of the police.

     

Switching on,switching off: reflections of a practitioner researcher examining the operational behaviour of police officers

ABSTRACT

Evidence-based policing is rapidly becoming adopted by policing agencies among policing jurisdictions. Many academic programmes have been established in higher education to train police managers in applied criminology. However, there is a lack of literature for police officer practitioner researchers (POPR) who might undertake qualitative research, especially research projects that examine police behaviour. This paper reflects on the changing role of the practitioner-researcher and suggests that police officers undertaking qualitative research need to learn to ‘switch off their police role’ and ‘switch on their researcher role’. The author’s insights are drawn from his own experience of qualitative fieldwork working with police officers from New Zealand Police and South Australian Police.     

Officer force versus suspect resistance: A gendered analysis of patrol officers in an urban police department

This study examined patrol officer use of force and exposure to resistance on a gendered basis in an urban police department. Using data from use of force reports for the year 2000, a weighted force factor value was calculated for each officer. These values were then compared by officer gender. The mean value for both females and males was positive, indicating a tendency to employ lower force levels in response to higher levels of resistance. The male officer weighted force factor value, however, was significantly larger than that for the females. Placed within the context of the use of force continuum, this result suggested that male officer use of force vis-à-vis subject resistance spanned a wider range. Alternatively, female officers could be viewed as operating within a narrower range of the force continuum. One interpretation of this finding was that female and male officers responded differentially to subject resistance levels.     

Racial profiling and searches: Did the politics of racial profiling change police behavior?*

Research Summary Scholarly research has documented repeatedly that minority citizens are disproportionately stopped, searched, and arrested relative to their baseline populations. In recent years, policymakers have brought increased attention to this issue as law‐enforcement agencies across the United States have faced allegations of racial profiling. In the 1990s, the politics generated by accounts of racially biased policing placed heightened pressure on law‐enforcement agencies. However, to date, few studies have explored whether the increased social and political scrutiny placed on police organizations influenced or changed their general pattern of enforcement among black and white citizens. Using data in the search and citation file from the North Carolina Highway Traffic Study, this research specifically examined whether the politics generated by the media coverage of racial profiling and racial profiling legislation in North Carolina influenced the search practices of officers of the North Carolina State Highway Patrol's drug interdiction team. The findings suggest that media accounts and the passage of new legislation were particularly powerful influences, which thereby reduced racial disparity in searches. Declines in the use of consent searches and an increased probability of finding contraband also were influenced by the politics of racial profiling. Policy Implications The results of this study suggest several important policy recommendations. First, law‐enforcement agencies must monitor the policing practices of their officers because such supervision can influence officer compliance with fair and unbiased policing policies. Next, supervisors need to familiarize themselves with enforcement data to identify potential problem officers and organizational practices. By doing so, police organizations will not only increase officer accountability but also will potentially improve communication with their local communities. Such communication can empower community members to file charges against officers who violate their civil rights. Next, the media and political effects documented in this study suggest that external oversight can be particularly influential on police practices. Therefore, police agencies should consider developing a citizen complaint board, which is an external oversight board that would be responsible for investigating allegations against officers who engage in racial profiling or other racially biased enforcement practices. Such a board could assist police administrators in identifying problem officers as well as in making recommendations for corrective action. Finally, external social and political pressure must continually be placed on police forces to improve equity in police behavior. These external forces can assist in creating opportunities for police to increase the overall quality and efficacy of policing.