ORGANIZATIONAL STRATEGY,EXTERNAL REGULATION AND PUBLIC SERVICE PERFORMANCE

We test the separate and joint effects of strategy and regulation on public service performance. Strategy is measured as the extent to which service providers are prospectors, defenders and reactors. Regulation is assessed on the basis of the number of inspection events and service managers’ perceptions of the supportiveness of regulators. We find that, controlling for prior performance and the level of service expenditure, prospecting is a more successful strategy than defending or reacting. In addition, inspection events generally disrupt the relationship between strategy and performance, but regulation that is supportive reinforces this relationship. The evidence suggests that the impact of organizational strategies in the public sector is contingent on the characteristics of regulatory regimes.     

THE POLITICAL ECONOMY OF REGULATION: INTERESTS, IDEOLOGY, VOTERS, AND THE UK REGULATION OF RAILWAYS ACT 1844

Government regulation of the railways in the United Kingdom dates back to the 1840s. Between 1840 and 1844 three regulatory Acts were passed, and a system of government inspection set up which has remained substantially unaltered to the present day. The principal Act, that of 1844, contained controversial powers of rate-capping, state purchase of railways, and detailed price and quantity regulation. It is still frequently held that the Victorian era marked the triumph of laissez-faire and that W. E. Gladstone, the promoter of the 1844 Act, was one of its leading spokesmen. The article therefore explores why regulation occurred at all and why it took the forms it did. Gladstone's actions are evaluated in relation to the standard hypotheses about the origins of regulation. Hypotheses on the motives of MPS voting for and against regulation are tested using the Aydelotte dataset which contains very full personal and ideological data on the Mps of the Parliament of 1841–7.     

STRATEGY,STRUCTURE AND PROCESS IN THE PUBLIC SECTOR: A TEST OF THE MILES AND SNOW MODEL

We present a comprehensive empirical application of the Miles and Snow (1978) model of organizational strategy, structure and process to the public sector. We refine the model by distinguishing between strategy formulation and implementation, and applying it to 90 public service organizations. Although the empirical evidence shows that organizational strategies fit the Miles and Snow categories of prospector, defender and reactor, the relationship between these strategies and organizational structures (for example, centralization) and processes (for example, planning) is less consistent with their model. Conclusions are drawn for public management theory and practice.     

REPRESENTING CUSTOMERS’INTERESTS: THE CASE OF THE PRIVATIZED WATER INDUSTRY IN ENGLAND AND WALES

Privatization has been one of the most important and controversial policy initiatives to emerge in the UK over the last decade. However, to date there has been little attempt to assess the impact of privatization on customers, despite the fact that much of the justification for the privatization of the public utilities was couched in terms of the benefits it would bring for customers. In the case of the water industry opportunities for competition are virtually non-existent, and the ten regional water authorities were privatized with their monopoly position intact. Consequently customers’interests have been represented and protected through new regulatory arrangements operated by the Office of Water Services. The purpose of this article is to offer some provisional assessment of the effectiveness of these new regulatory arrangements. In doing so, the article regards the model of private sector consumer sovereignty as inappropriate given the continued absence of competitive arrangements for the representation of customers’interests against some of the criteria currently being discussed in the development of more consumer-oriented approaches to the delivery of public services.     

SOCIAL CAPITAL,ECONOMIC DEVELOPMENT,AND THE QUALITY OF GOVERNMENT: HOW INTERACTION BETWEEN SOCIAL CAPITAL AND ECONOMIC DEVELOPMENT AFFECTS THE QUALITY OF GOVERNMENT

This study investigates the relationship between social capital and governmental quality by considering the relationship between social capital and economic development in a cross‐section of countries. It is shown that countries with both high levels of social capital and economic development exhibit higher quality of government as measured by government effectiveness, rule of law, impartiality, professionalism, and a governmental quality index. It is also shown that countries with both high levels of social capital and low levels of economic development are associated with higher governmental quality as measured by professionalism. These findings question the use of heterogeneous indicators for governmental quality and show that the relationship between social capital and the quality of government depends on the level of economic development. Thus, the importance of the level of economic development in explaining the variation in the quality of government sheds light on the social capital theories of governmental qualities.     

MECHANISMS AND PUBLIC ADMINISTRATION REFORM: ITALIAN CASES OF BETTER REGULATION AND DIGITALIZATION

This article applies a processual approach to the explanation of administrative reform in Italy over fifteen years. By carrying out a comparison between better regulation and digitalization policies it shows that the oscillation in the level of implementation over time and across policies can be explained by the intensity and direction of spillover and certification mechanisms and that in turn these mechanisms are activated by design features and contextual factors at different levels of analysis.     

POWER AND INTERACTIVE POLICY‐MAKING: A COMPARATIVE STUDY OF POWER AND INFLUENCE IN 8 INTERACTIVE PROJECTS IN THE NETHERLANDS

A number of countries use forms of interactive policy‐making to increase the influence of citizens on decision making. Since there has also been an increase in citizen participation in The Netherlands over the last decade, in this paper, we provide a comparative analysis of 8 interactive projects initiated by the Dutch central government. The central aim of the paper is to understand processes of power in interactive policy‐making. We do so by raising two central questions: (1) how do power processes influence the setting‐up of a project, the negotiations within a project and the translation of the results of interactive projects into formal decision making circuits?; (2) to what extent and under what conditions do citizens and other stakeholders obtain influence in interactive projects, especially in defining problems, selecting solutions/instruments and realizing outcomes? Our findings show there is relatively little translation of the outcomes of the projects in regular decision making.     

PUBLIC BUDGETING AND ECONOMIC DEVELOPMENT: EVOLUTION AND PRACTICE OF AN IDEA

One of the major dimensions of public budgeting relates to the generation of growth, employment, and more favorable income redistribution in the economy. This dimension had come to acquire a good deal of importance during the last seventy years. The use of public budgeting for purposes of promoting economic growth, employment, income distribution, has so far been considered as a part of development economics in general, and more specifically, as a part of economic planning. Indeed, such use has been so extensive that it is difficult to consider budgeting for economic development without a consideration of organized economic planning and associated formulation of medium term and annual plans. Planning itself has gone through several vicissitudes during these decades. As an extension, budgeting too has gone through several phases. By 1985, nearly 300 plans were formulated by developing countries. During the same period, the approaches in industrial countries of the west incorporated some elements of organized planning into their budgetary systems. By early 1990s, however, there was a noticeable sense of fatigue with planning. The state which was seen thus far as a solution to market failure, came to be viewed as a major problem in itself, standing between the legitimate aspirations of the community and their realization. Countries, particularly those belonging to the Soviet block, moved away from planning for economic development and came to adopt market friendly policies. In the process, several countries have abandoned formulation of economic development plans. In these countries, there has been a revival, and, therefore, strengthening of public budget as the one and only instrument of economic development conceived, sponsored, funded, and to a significant extent, implemented by the government. Plans, which at one stage had generated the illusion of permanence, proved after all, to be as transient as many other things in the world.     

A STRATEGY FOR FORMULATION AND IMPLEMENTATION OF CODES OF ETHICS IN PUBLIC SERVICE ORGANIZATIONS

Codes of ethics in public service organizations are designed to serve three purposes: provide enduring solutions to existing ethical problems, educate the public about the mission of the organization, and foster an ethical climate in the organization. There is no agreement in the literature as to how useful and effective codes are. This paper argues that codes of ethics can be effective with respect to these three goals, only if careful attention is given to the process of internalization of the code's provisions. Internalization is most likely to occur under two interrelated conditions: when members of an organization clarify, articulate, and establish integrated values systems; and when the ethical code is formulated and adopted as a consequence of a participatory democratic process. When members of the organization are able to relate the code's provisions to their personal integrated values systems, a greater compliance and commitment will prevail.     

ECONOMIC DISCOURSE AND THE MARKET: THE CASE OF COMMUNITY CARE

The UK government has introduced fundamental reforms into the provision of social care. The'community care'programme, which was fully implemented in 1993, requires local authorities to assess the needs of potential users, to design an individual package of care that reflects those needs, and to purchase the package from a range of statutory, voluntary and private providers. Thus the new arrangement introduced a'quasi-market'in community care, along the lines of those already operating in other areas of the UK public sector, such as health and education. Hitherto, much analysis of the functioning of such markets has been conducted within a neo-classical economic framework. This article examines the relevance to the complex new community care market of three alternative theoretical perspectives: the transaction costs literature, the Austrian school and the new economic sociology. It is concluded that, although neoclassical economic discourse has been influential in shaping policy, no single perspective can capture all the issues relevant to analysing the market in community care. Therefore, in evaluating the reforms, an eclectic theoretical approach will be required which draws upon a variety of economic discourses.     

'SUPRANATIONALISM' IN QUESTION: BELIEFS,VALUES, AND THE SOCIALIZING POWER OF THE EUROPEAN COMMISSION REVISITED

Do international organizations affect the views of the people who work for them? Although increasingly sophisticated methods have been used to address this question, disagreement persists about whether the beliefs of staff are formed before they join, after they enter the institution, or are shaped by instrumental calculation. Drawing on an original dataset based on the first fully representative survey of the European Commission's workforce, this article breaks new ground by putting different definitions of ‘supranationalism’ to the test and by capturing multiple ways in which individuals may be affected by the experience of working for the organization. For the first time, it demonstrates that commitment to ‘supranationalism’ varies between Commission staff groupings, that the influences on belief vary with the measure of ‘supranationalism’ used, and that both post‐recruitment experience and pre‐recruitment roles play a part in shaping beliefs.     

COMPUTERIZING THE SOCIAL SECURITY SYSTEM: AN OPERATIONAL STRATEGY IN LIEU OF A POLICY STRATEGY?

The operational strategy for social security — how to computerize one of the largest manually-dominated ‘sort, act and file’ operations in the country — is the emerging product of work which began in 1977 and has thus far produced a discussion document (DHSS 1980), a strategy proposals document (DHSS 1982), a high-level seminar (DHSS 1983) and a wide range of consultations. A ministerial response to the strategy — likely to be the go-ahead with only marginal amendments — was due before now but was delayed because of the general election. What are the insights which the development of this strategy provides for those interested in public policy analysis? What are the questions which its nature and prospects poses for public administration? This paper is concerned not with the technical issues involved in the development of feasible database strategies but with the issues to which the strategy gives rise. After a brief outline of the main features of the operational strategy, it discusses the possible implications of the strategy for clients of the social security system, and then examines some issues of policy co-ordination, inheritance and flexibility thrown up by the exercise.     

GOVERNANCE AND ECONOMIC DEVELOPMENT: CHANGES AND CHALLENGES

This paper examines the issue of governance in the process of economic development. The paper first provides a literature review on the various arguments regarding the role of government in promoting economic development and the major issues emphasized in recent government reform projects. The paper then focuses on three major policy changes and reforms that are related to the area of governance and economic development: (1) regulatory reform, (2) privatization policy, and (3) decentralization policy. The paper concludes with discussions about the continuing arguments about the role of government, the increasing importance of local governments, and the contribution of nongovernmental or nonprofit organizations in economic development.     

PRIVATE INITIATIVE AND COMMUNITY RESPONSIBILITY: A STRATEGY FOR THE BLACK COMMUNITY

In Britain black leaders are generally less well integrated into community agencies and local administration than their counterparts in the United States. This is partly explained by reference to the American 'arms length' approach to funding community development which, in contrast to the more centralized British approach, enables black leaders to work 'within the system' apparently without sacrificing too much of their political independence. In this context the paper views the activities and funding of the US community action and development agencies and British community relations councils.