THE RELEVANCE OF COMMUNITY INVOLVEMENT TO SOCIAL WELFARE AND PUBLIC ADMINISTRATION

Abstract: Citizen involvement is regarded as a desirable component of public policy making, particularly policy in the social welfare field. This paper examines different conceptions of social welfare and different conceptions of citizen participation. Participation is a term with many shades of meaning, and policy makers should distinguish between sociotherapy, market research and citizen power, all of which come under the rubric "citizen participation". Different conceptions of participation are appropriate in different policy circumstances and these circumstances are examined with reference to two recent Australian participatory programs in the welfare field. The paper concludes with an examination of the applicability of participation, leadership and expertise to public administration, and argues that these three values exist in a dialectical relationship and that social justice and the effectiveness of programs will be limited if too much reliance is placed on any one of these values.     

Tracing the roots of social citizenship: Jane Addams’ thought between formal rights and moral obligation

The modern social citizen is a dual figure: at one and the same time a legal-universal abstraction and a particular living being with specific capacities, proclivities and attitudes. The Settlement movement from the late nineteenth century articulated and shaped both universal and particular dimensions of social citizenship. It contained the imperative of guidance of individual conscience and the modern discourse of universal social rights. The article demonstrates that it is impossible to maintain a division between, on one side, the subject of individualizing pastoral care originating in religious poor relief and philanthropy, and, on the other side, formal rights based on universalism and the modern state. The Settlement movement lies at the pathway of belief, subjective interpretation and respect for the particular person and at the pathway of factual knowledge of social patterns and large-scale policy reforms. The focus on the particular person as subject was the legacy of Christian piety, whereas the concept of universal citizen was associated with the rise of social science at the University of Chicago. We explore this paradox of the particular and the universal through the work of Jane Addams as both sociologist and founder of Hull House.     

The Effects of E-Government on Trust and Confidence in Government

Trust in government has been declining for more than three decades now. E-government has been proposed as a way to increase citizen trust in government and improve citizen evaluations of government generally. Using two-stage models to analyze recent Pew survey data, this research explores the relationship between e-government use, attitudes about e-government, and trust in government. There is a statistically significant relationship between trust and use of a local government Web site, as well as other positive assessments of federal and local governments. The evidence suggests that e-government can increase process-based trust by improving interactions with citizens and perceptions of responsiveness. The findings are theoretically important for reconciling the conflicting research on the effects of e-government and for understanding variations by level of government. Citizen attitudes toward government, including trust, are core concerns for democratic governance and public administration.     

Multidimensional government‐citizen congruence and satisfaction with democracy

In the first comparative study of multidimensional government‐citizen policy congruence, this article shows that citizens are less satisfied with democracy when their views differ from that of the government on policy dimensions beyond the general left‐right axis. Satisfaction is reduced by a government that deviates on European integration and redistribution and partly also on social lifestyle, immigration and environmental protection. Furthermore, this analysis identifies the level of political interest as central moderator of this relationship. Satisfaction of citizens with stronger interest in politics suffers more when there is a politically distant government. Combining data from the 2010 Chapel Hill Expert Survey and two waves of the European Social Survey, the analysis builds on information on citizen‐government policy congruence of some 45,000 citizens and 31 governments in 15 Western and Central Eastern European countries. The article brings a multidimensional perspective to the study of policy congruence between citizens and governments in a time when the preference structure of parties and citizens has become increasingly complex.     

The opinion-policy nexus in Europe and the role of political institutions

A strong link between citizen preferences and public policy is one of the key goals and criteria of democratic governance. Yet, our knowledge about the extent to which public policies on specific issues are in line with citizen preferences in Europe is limited. This article reports on the first study of the link between public opinion and public policy that covers a large and diverse sample of concrete public policy issues in 31 European democracies. The findings demonstrate a strong positive relationship and a substantial degree of congruence between public opinion and the state of public policy. Also examined is whether political institutions, including electoral systems and the horizontal and vertical division of powers, influence the opinion-policy link. The evidence for such effects is very limited, which suggests that the same institutions might affect policy representation in countervailing ways through different mechanisms.     

Overcoming resistance to resistance in public administration: Resistance strategies of marginalized publics in citizen‐state interactions

There has been a general resistance to resistance studies in public administration (PA) research. Although previous research has documented instances of selective policy implementation by PA practitioners that put minority groups at a comparative disadvantage, we still have a limited understanding of the different ways in which these groups contest discriminatory administrative practices especially within non‐western developing countries. To address this gap, in this article, I discuss the various strategic responses the Khawaja Sira—a genderqueer group of Pakistan—employ in their interactions with the frontline police workers to contest their hyper‐surveillance and moral policing. The discussion illustrates that while Khawaja Sira mostly rely on individual acts of contestation in their interactions with police officers, the emerging leadership of the Khawaja Sira is enabling emergence of new forms of resistance based on social capital and collective protests. In addition to contributing to the limited literature on citizen perspectives and LGBT issues in PA research, the theoretical framework of resistance presented here can serve as a good template to analyze citizen responses to discriminatory frontline practice in other sociopolitical contexts as well.     

Political culture, alternative politics and foreign policy: The case of Israel

This article analyzes how sociopolitical dynamics within a state can help explaining foreign policy. We show that under certain conditions, the public can be involved in ways that extend beyond expressing opinions that act as constraints on policy makers, and also takes active initiatives that eventually shape foreign policies. The article explains how sociopolitical processes in Israeli society, which transformed the nature of citizen–politician relations from a top-down to a bottom-up orientation, gradually led to shifts in foreign policy regarding the conflict with the Palestinians. The Israeli public has adopted an approach to solving social problems by unilateral initiatives, as part of its attempts to shape foreign policy from the bottom up, due to continuous government failure to provide public services, combined with blocked influence channels. As long as Israeli politicians ignored these changes, they failed to mobilize support for policies imposed from the top down and lost their positions of power.     

Citizen viewpoints on energy policy

This exploration of citizen viewpoints on energy policy uses a clustering technique to analyze 101 Q-sorts obtained from a diverse national sample in April 1979.The results indicate an approximate consensus. The predominant themes in the core viewpoint and three peripheral variations are resistance to energy price increases and concern for public health, safety, and the environment, particularly in connection with nuclear power plants. There is also widespread distrust of the oil and gas industry, local utilities, the President, government generally, and energy experts, coupled with disbelief, distrust, disaffection, and undertones of moral outrage. The existence of this approximate consensus is less surprising than the absence of shared viewpoints that are independent or opposed to it. Individual interpretations of the main themes are explored through unstructured, follow-up interviews with the best representatives of the core viewpoint.The evolution of shared viewpoints has been shaped by specific events such as Three Mile Island and by recurring events, particularly chronic energy price increases and intermittent shortages, and the ongoing national debate on energy policy. In our interpretation, the social tension and personal insecurities accumulated as a result of the energy situation are potentially destabilizing. H owever, the potential for rapid change in citizen viewpoints has so far been blocked by perceptual and political rigidities that underlie an approximate stalemate in Washington.The concluding section presents some suggestions for dealing with the perceptual, political, and moral aspects of the situation.We would like to thank Gerald A. Cole for his contributions to the initial phases of this study, and The University of Michigan for financial support. An earlier version of this paper was presented at the 25th Annual Meeting of the American Nuclear Society, June 5, 1979, in Atlanta.     

The Modern Slaves: Specialized Knowledge and Democratic Governance

This article examines widely held assumptions among scientific elites positing that there is an increasing discrepancy between those with specialized knowledge and laypersons, that governmental policy is increasingly shaped by scientific research and its practitioners, and that these trends pose a threat to representative democracy. This article asserts that modern liberal democratic societies are characterized by enabling structural changes that have expanded the forms of and means for citizen action, and simplified civil society’s access to specialized knowledge.     

How Not to Increase Participation in Local Government: The Advantages of Experiments When Testing Policy Interventions

Local governments benefit from nonelected committees that provide citizen input on important issues. Although these committees offer a valuable tool for policy makers, they suffer from low participation and tend to underrepresent economically disadvantaged citizens. This article reports the results of a randomized survey experiment that evaluated the relative effectiveness of offering social recognition or skills training. The findings show that entreaties to participate premised on gaining social recognition had no effect on willingness to participate and that offers to provide training actually decreased citizens’ willingness to participate, especially among economically disadvantaged citizens. Even though these approaches may hold promise, this particular policy intervention did not live up to that promise. The article concludes with a discussion of the importance of testing policy interventions before wide‐scale implementation and the utility of randomized experiments in this process.     

Enhancing citizen participation: Panel designs,perspectives, and policy formation

Even though a citizen participation component is included in nearly every major local government planning and policy initiative, most citizen participation techniques have been judged to be less than adequate tools for informing policy makers about the people's will. Recently, having planners or policy analysts work closely with long-standing citizen panels composed of a randomly selected sample of community members has been proposed as one appropriate response to many of the inadequacies of traditional techniques. In this article, staff from a municipal government policy analysis unit describe and critique a yearlong citizen panel project focused on developing a transportation master plan in a university community. They argue that panels can overcome many of the limitations to effective citizen participation. The authors also suggest that panels can work well, but only if policy analysts assume more pro-active and advocacy roles than those routinely found in local government.     

Multi-Level Governance in a Small State: A Study in Involvement,Participation, Partnership,and Subsidiarity

This article looks into the everyday practices of Estonian local governments regarding the emergence of multi-level governance (MLG) and their mobilization in EU affairs and policies, especially regional policy. The theoreti­cal framework is the concept of MLG, also emphasizing the principles of subsidiarity and partnership. The article contributes new empirical insights from a country outside of the mainstream scholarly debates on MLG. We test and answer five interconnected theses linking MLG with practices of the principles of subsidiarity and partnership and the status of a small, unitary state in the European integration process. For many Estonian municipalities, the EU has hardly any effect. We identified almost no adjustment of local-government structures and routines to EU pressures. There is hardly any involvement of local actors in policy-making processes or in networking. Estonian local governments are weak partners for the state     

Gender equality in Swedish AI policies. What's the problem represented to be?

Over the past few decades, Sweden has established itself as a “world leader” in gender equality. Alongside this development, Swedish politicians have also initiated ambitious plans that aim to establish the country as “world class” in terms of digitalization. International research shows that women and racialized groups are in a minority in the design processes, that AI facial recognition systems are built with white male faces as the norm, and that digital tools replicate racial injustices. In this paper, we are interested in if, and if so how, gender equality is articulated and thus filled with meaning in national policies on AI and digitalization. The overall aim is to discuss the potential of gender (equality) mainstreaming to challenge systems of privilege in the implementation of AI systems in the public sector. The paper analyses how gender equality is filled with meaning in national policy documents on AI and gender equality. The main findings show that gender equality is turned into a question of lack of knowledge and information, which in turn blocks out an understanding of gender equality as something that is related to gendered power relations.     

In Search of Society? The Limitations of Citizen‐Centred Governance

Democratic governments have spent much of the last two decades attempting to recalibrate their governance systems around a single focal entity: the citizen. The all‐pervasive rhetoric of citizen‐centred governance has seen policies conceived, delivered and evaluated in terms of the satisfaction levels achieved by individual ‘citizens’. This article argues that by disaggregating societal interests down to the smallest available individual unit – the citizen – policy makers have created unrealistic expectations of individual participation, leading to public distrust when ‘citizen‐centred’ rhetoric does not match reality. Simultaneously, the focus on individual outcomes has narrowed the policy‐making gaze away from wider society‐level measures that could create more robust policy options in the face of ‘hard choices.’ The result – paradoxically – is that the more government focuses on pleasing the individual citizen, the less trusting those citizens are of government's ability to deliver meaningful outcomes.     

Managing anxiety: neoliberal modes of citizen subjectivity,fantasy and child abuse in New Zealand

The neoliberal direction of social policy under New Zealand’s fifth National government (2008–) is demonstrated in its 2012 White Paper for Vulnerable Children. This document advocates increased monitoring and policing of welfare populations and the downgrading of child protection policy to a technical administrative system for managing ‘risky’ families. The White Paper’s release came soon after the coroner’s report into the deaths of the ‘Kahui twins’, which were treated by the media as a shocking case of child abuse, and exemplified the media’s use of a fantasy of a ‘savage’ Maori welfare underclass in reporting cases of child abuse. Drawing on Isin’s analysis of ‘governing through neurosis’, this article explores how these media and policy discourses reinforce normative patterns of neoliberal citizen subjectivity by offering compelling pathways out of anxiety that re-route citizens’ anxiety over child abuse in support of neoliberal modes of citizen subjectivity.     

Thoughts on building a just market society

This paper explores the tensions that exist in contemporary society between the individual as citizen and the individual as consumer. The power of the global market place can potentially drive the polity, so it is necessary to raise questions about the means to secure a healthy civic and political life. Financial capitalism, knowledge capitalism and social capitalism are explored as a means of understanding the nature of modern market capitalism. Can financial knowledge and social capitalism be turned into a virtuous circle of innovation, growth and social progress? The paper suggests that trust is the glue, the cement of a just society, and the dimensions of this trust are explored. Finally, the paper examines the nature of stakeholder society. Copyright © 2002 Henry Stewart Publications     

Pitfalls of Contracting for Policy Advice: Preparing Performance Budgeting Reform in Estonia

The goal of this article is to analyze the challenges involved in contracting for policy advice with the example of performance budgeting reform in Estonia in 2009–2011. The Estonian Ministry of Finance has sought to prepare a major change in the budgeting system by outsourcing the analytical preparation of different aspects of the reform to various private sector organizations. The case study seeks to identify the challenges and pitfalls involved in contracting for policy and management advice in the area of a major public sector reform. The Estonian experience shows that such a reform strategy can run into serious problems, including fragmented and inconsistent reform plan, limited learning, and high transaction costs. The contractualization of reform preparation has constrained deliberations on the planned changes to the strategic planning and budgeting system among the stakeholders and undermined the democratic legitimacy of the reform.     

Multi-stakeholder public policy and governance in China: an analysis

In this article, public policy is put into a multi-stakeholder rather than adversarial perspective: we argue that there is a role for multi-stakeholder involvement in both the development and implementation of public policy; these are separate processes that can involve different patterns of stakeholder involvement (stakeholders have different skills and levels of interest in public policy) in either one or both the development and implementation phases. We need new models, approaches and examples of such multi-stakeholder public policy, and in this Special Issue, we focus on China, where such research is only slowly emerging. We present and analyse six papers that fall naturally into three categories: (1) corporate social responsiveness and societal relationships; (2) public affairs (particularly reputation management) and citizen involvement; and (3) public-management-oriented, data-based analyses. These articles, taken together, increase our understanding of multi-stakeholder research and practice, but equally as important, they give us insights into how Chinese public policy academics research and report public policy. This window into academic research and thinking offers us an opportunity to expand and deepen our understanding of public policy and its implications for public affairs in China. Copyright © 2014 John Wiley & Sons, Ltd.     

Who is the new citizen? Towards a genealogy

The essay establishes a theoretical framework and outlines an empirical research toward a genealogy of the citizen. It argues that a genealogy would focus on the conditions of citizenship rather than its content (rights and obligations) and extent (eligibility criteria). It describes class, territory and capital as such conditions and outlines significant episodes in which these conditions created different ideal types of citizen: warrior‐citizen, peasant‐citizen, patrician‐citizen, plebeian‐citizen, artisan‐citizen, bourgeois‐citizen, and worker‐citizen. In each episode a genealogy would focus on the emergence of differential class powers resulting from the ownership of different forms of capital that condition the territorial as well as the legal and moral boundaries of citizenship. The essay defends genealogy as a history of the present by finally discussing how significant contemporary changes in class, territory and capital are creating a new type of citizen yet to be defined.     

Digital citizenship and neoliberalization: governing digital citizens in Denmark

Digital citizenship is becoming increasingly normalized within advanced democratic states. As society and governmental institutions become reliant on digital technologies, citizens are expected to be and act digitally. This article examines the governance of digital citizens through a case study of digitalization efforts in Denmark. Drawing on multiple forms of data, the article showcases how digital citizens are governed through a combination of discursive, legal and institutional means. The article highlights the political, but also institutional work that goes into making citizens digital. Providing this case study, the article contributes to current critical perspectives on the digital citizen as a new political figure. It adds new insights into digital citizenship by connecting this figure to wider processes of neoliberalization and state restructuring, pushing for a more pronounced focus on governmental practices.