Understanding the changing role of public sector performance measurement in less developed countries

This article develops a framework for understanding changes in the demand for and supply of performance information in public sector organizations in less developed countries (LDCs). New Institutional Sociology (NIS) is used to argue that pressures from specific stakeholders stimulate organizations to produce particular performance information. The article distinguishes three groups of stakeholders (i.e. funding bodies, statutory boards and purchasers), and elaborates on the performance dimensions these stakeholders are interested in. The group of funding bodies, with their interest in financial performance information, used to be the most important group of stakeholders. However, statutory boards and purchasers are gaining importance as a result of recent public sector reforms, which include decentralization, marketization and the implementation of anti‐corruption programs. As a consequence of pressures coming from these stakeholders, new performance dimensions, such as the quality and quantity of services and the political governance structure, will be added to organizations' performance measurement (PM) systems. Whether these and other—often more traditional financial—performance dimensions will be balanced and integrated throughout organizations depends on the power positions of the various stakeholders. The arguments presented in this article intend to stimulate public sector organizations in LDCs to design and redesign PM systems as a response to changing stakeholder interests. Copyright © 2010 John Wiley & Sons, Ltd.     

The provocative public sector: Domestic political protest and public sector growth in the OECD, 1965–1982

The results shown in Tables 1 through 8 above are consistent in that %GG is repeatedly shown to be significant whether making cross-national comparisons of DPP or predicting intra-national variations over time. Therefore, Hypotheses 1a and 1b are confirmed. The confirmation of Hypotheses 2a and 2b shows that, taking into account public sector size, government growth is most provocative in countries where it represents a major socio-economic change (i.e., where the public sector is small). Government growth has a neutral impact where the role of the public sector is long-established (i.e., where the public sector is large).Hypotheses 3a and 3b posited that average and annual rates of economic growth would be inversely associated with domestic protest. These hypotheses, too, were confirmed. The belief that economic growth rates would clearly provide the margin of affordability for public sector growth was not confirmed, as the coefficient of the interaction term (%GG*%GDP) was not statistically significant.     

The role of the state in enabling private sector development: an assessment methodology

There are many ideas about how the state can and should enable private sector development. However, most of these ideas are not derived from the private sector itself. Participatory policy research has so far been confined to public sector development contexts. This article provides some background information about the garment and textile industry in Zimbabwe. It then describes one pioneering attempt to develop and assess an enabling state assessment methodology in this context, for possible use in the private sector more generally. The methodology described consists of a series of participant‐developed checklists, around the predetermined themes of the policy, agency and enterprise environments. These checklists were explored through the use of semi‐structured dialogue, using visual methods such as impact diagramming, Venn diagramming, master charts and problem trees, in the context of enterprise‐based meetings and two subsequent workshops. The article summarizes the main constraints and recommended actions identified by the participants. The participants, the researchers and the author also assess each step of the methodology.These steps include: developing an agenda; designing the process; identifying a target population and research team; developing and applying the methodology; analysing the results and documenting the process. Lessons are also drawn from this assessment for each stage of the methodology. This article concludes with a discussion about the transferability of the methodology and the need to experiment with other methodologies. The final section also draws out the differences and similarities between this and other types of participatory policy research. Copyright © 2000 John Wiley & Sons, Ltd.     

Les Occidentaux: Western Europe and the United States since the Second World War

In his recent book, Les Occidentaux, Alfred Grosser describes and analyses the complex conundrum of relations between the countries of Western Europe and the United States since 1945. In the late 1970s, this story is of course still incomplete, because there has been no ‘end of an era’ in transatlantic relations, in spite of the deep economic crisis which has affected all the countries involved. His study focuses not only on the facts, but also on how these facts were perceived by those involved; in so doing it poses, answers and provokes many questions. In the following edited and translated extract from the Conclusion of his book, Professor Grosser briefly re‐examines some of the more significant problems he has considered and takes another look at his solutions and their implications.     

Regulatory reform in the era of new technological development: The role of organizational factors in the public sector

What is the role of organizational factors in fostering regulatory reform in response to new technological development? Existing studies provide useful frameworks to understand regulatory reform in rapidly changing circumstances but still lack a systematic analysis of how organizational factors affect regulatory reform in the public sector. To fill this gap, we examine the impact of several institutional elements that are central to defining organizational characteristics, such as job tasks, bureaucratic autonomy, and organizational culture. We theorize that regulatory reform is more likely when public sector organizations are more receptive to external changes, which are determined by these characteristics. We leverage original surveys from over 1,000 civil servants in Korea, one of the front runners in new technological development, and find support for our prediction. We find that the implementation of regulatory reforms is more likely when (i) organizational tasks are relevant to scientific and technological development, (ii) higher levels of bureaucratic autonomy are granted, (iii) agency heads demonstrate stronger leadership, and (iv) organizational culture is less authoritarian. Our study makes clear contributions to the literature on public management and regulation theory, and has important implications for regulatory reform in the face of new technological development.     

The meaning of strategy in the public sector

Strategic management remains under-theorised in the public sector, because the issues it raises straddle three distinct but related fields of analysis—the political, the policy-related and the managerial. At the theoretical level, making progress requires teasing out all three potential dimensions of the term. In the practical sense, there is a need to define a roomier organisational 'space' (and time frame) within which strategy can be formulated.
The article argues for a more ambitious conceptualisation of the place of strategic thinking in the public sector, one that combines the agency's need to sustain its position in its bureaucratic and political environment, with the 'strategic conversation' that is needed to link the political and the bureaucratic executives.     

Paradoxical leadership in public sector organisations: Its role in fostering employee resilience

Government organisations, and their employees, need to be resilient to manage challenges such as resource constraints, rising demands, and the tensions and contradictions that underlie much public sector work, often stemming from the need to balance different stakeholder interests. Employee resilience, defined as the capacity to continuously adapt and flourish, even in the face of challenge, is an individual level construct that also benefits organisations. Despite its benefits, little is known about how to foster it. This paper explores whether paradoxical leadership (PL) can contribute to employee resilience. PL – the ability to balance competing structural and relational demands over time – may be one means of supporting employee resilience, as it corresponds to the tensions and paradoxes that exist in public sector work. This correspondence between PL and tensions in public administration work means that PL may also help employees behave resiliently. Findings from a quantitative survey (n = 233) in a large New Zealand public sector organisation indicate that PL antecedes resilience. The effect of PL facets on employee resilience is partially mediated by perceptions of organisational support.     

The changing politics of lobbying: private sector organizations in Mexico

This article analyzes how the relations between Mexico's private sector, particularly that of business power groups and interest groups, and the political elite changed as a result of processes of neo-liberalization and democratization from the early 1980s through the presidency of Vicente Fox (2000–2006). The analysis provides several insights into Mexico's developing interest group system during these years and particularly that of business interests. On the one hand, the changes increased political pluralism, the number of groups operating, and their lobbying options and helped move Mexico toward liberal democracy. On the other hand, with its major resources and political connections, big business was able to maintain, in fact enhance, its political status, whereas small business was less politically successful. Moreover, many old political practices used by big business to influence government persist as well as skepticism among the public regarding democratic institutions. As a consequence, this article argues that despite the new developments in political advocacy, the continuation of traditional political practices presents obstacles to the development of interest group activity resulting in a plutocratic element to Mexico's emerging democracy. Copyright © 2013 John Wiley & Sons, Ltd.     

The changing role of the federal and state courts in safeguarding the rights of the mentally disabled

From the mid-1960s until the early 1980s, federal courts havegreatly expanded the rights of persons who have been institutionalizedfor treatment of mental illness. The rights have included dueprocess in commitment proceedings, provision of services, andtreatment in the least restrictive environment. Federal courtshave based their decisions on federal statutes and constitutionalprinciples of due process, equal protection, and protectionfrom harm. More recently, however, the U.S. Supreme Court haseffectively closed the federal courts as a forum for advancingthe rights of the mentally disabled. Federal courts must, inessence, defer to the states for decisions about treatment ofthe mentally disabled. State courts may decide what servicesare required under state law, while state mental health officialsmay decide specific treatment questions for individual patients.Consequently, advocates for the mentally disabled are turningto state courts to advance client rights. In 1984 two significantcases decided by the New York State Court of Appeals have thepotential for significantly expanding the rights of the mentallydisabled.     

The role of the state in voluntary environmental reform: A case study of public land

Conventional environmental reform is characterized by the compliance of firms with direct regulatory pressure from the state. Scholars are now turning their attention to alternative modes of reform where firms proactively improve their operations through the implementation of voluntary environmental strategies (VES). While previous research on VES has typically focused on the manufacturing sector, this study explores challenges to corporate greening in the natural resource extractive sector when strategies are undertaken on public land. Findings from two case study regions in the Canadian province of Alberta suggest that VES undertaken on public land are significantly constrained by certain features of the system of environmental governance and the regulatory regime, particularly the reluctance of the state to be involved as a co-regulator of public land. The importance of solid leadership from the state in environmental reform – including cases of voluntary corporate initiatives – is discussed.     

The role of the public sector in introducing operations research/management science within developing countries

This article examines the role the public sector has played in introducing operations research/ management science (OR/MS) in developing countries. To this end, some of the difficulties in applying OR/MS within the environment of a developing country in general, and within their public sector in particular, are briefly discussed, and the first applications of OR/MS in some such countries are reviewed. In spite of the fact that the application of OR/MS in the public sector is generally more difficult than that in the private sector, it is shown that OR/MS has, in most cases, entered countries through the public sector. Possible reasons for this phenomenon are discussed and an assessment of the contribution of OR/MS to public sector decision-making is made.     

The Egyptian public sector: The control structure and efficiency considerations

The Egyptian public sector is labouring under a mass of legal controls which are proving an obstacle to its efficient running. A variety of government agencies, as well as the Board of Directors and the General Assembly, are burdening each company with regulations and demands for information. The little latitude thus allowed company managers in deciding upon such essential problems as finance, the size of the labour force and the price of output has had severe effects in decreasing the efficiency of each company and of the sector as a whole. Some dynamic company managers are trying to find a way around the system, but this is having negative efficiency and welfare effects. Examples of the negative effects of the mass of controls on problems such as finance and pricing are given in the article. Attempts at forming joint ventures, in order to escape the oppression of belonging to the state, have been made by some companies, but these have met with union opposition in some cases although the state seems to encourage the reduction in investment outlay which this policy might have. The article develops the analysis of the politico administrative framework of economic activity presented by Ayubi (1982).     

The nature of managerial work in the public sector: An African perspective

It has been asserted too often that the development of non-western countries—those of Africa, in particular—is highly dependent upon their assimilation of western management techniques. Yet, the applicability of western management techniques to a non-western cultural milieu remains the subject of debate in the public administration and management literature. Much of the management development literature since the mid 70s has dealt with the replicability of Mintzberg's partition of the nature and contents of the manager's activities in diverse western work settings, in the US primarily. Few attempts have been undertaken to test Mintzberg's findings in non-western settings. In this article, the authors attempt to partially fill this gap in the literature. More specifically, the authors investigate the degrees to which the management roles identified in the US can be applied generically to the public sector in the African context. The findings indicate that perceptions of management roles at the macro level are highly consistent across cultural boundaries. Significant differences, derived primarily from the historic experience of colonial administration and the contingent micro level impact are also noted. The implications of these findings for the design and implementation of management training programmes in Africa are explored.     

It can happen here: the impact of the Mumbai terror attacks on public opinion in Western Europe

Do terror attacks have an impact on public opinion, even if the terror attacks happen far away? We exploit the fact that the fourth round of the European Social Survey was conducted in several West European countries at the time of the 2008 terror attacks in Mumbai, India, in order to identify the causal effect of the Mumbai attacks on public opinion. We identify a clear jump in fear of terrorism at home as a consequence of the terror attacks, but despite the increase in fear of terrorism, we find no significant effect of the attack on support for illiberal interrogation techniques or for liberal immigration policies. We do find indications of a shift in conservative direction on the left–right scale, but this shift is not significant in all time windows. Our findings suggest that a terror attack needs to have a very large impact on the fear of terrorism before people change their policy preferences.