An Exploratory Study into the Understandings and Awareness of Leadership Ethos and Its Inherent Critical Success Factors by Public Sector Officials in the Department of Trade and Industry (DTI) and the Ministry of the National Economy (ECONAT)

ABSTRACT

The purpose of this study is to examine the understandings of public sector leaders about Leadership Ethos (LE) and its inherent Critical Success Factors(CSFs) looking at their application in the public policy implementation process. The study applied an adapted theoretical paradigm on leadership that borrows from the Western and African contexts. In the light of the aim and objective of the study, both the interview schedule and survey questionnaires were used to gather information with regard to LE and its inherent CSFs. In this view, a semi-structured interview schedule was used to guide both interviews with senior public officials - one in the DTI and one in the ECONAT. A survey questionnaire was administered to public officials at middle and lower management levels working and reporting directly to the interviewed senior public officials. The purpose of the questionnaire was to reduce personal biases inherent in the responses of the senior officials, which appear to be a challenge emerging from self-perception assessments. Research findings suggest that leaders at the DTI and the ECONAT do not sufficiently demonstrate an awareness of LE and its inherent CSFs in the practice of leadership. LE enables leaders garner followers’ trust and obtain their consent; encourage followers’ commitment to organisational goals; and introduce and encourage participatory decision making processes as key factors to successful public policy implementation.     

Public official associations and professionalism

Associations of public officials have been an important element of public professionalism in the United States since the reform era. This paper examines the ways in which associations of public officials are helping to redefine public professionalism. The focus on the paper is on the promotion of professionalism by association activities, the sense of professional identity fostered by association involvement, and the ways in which associations integrate issues of policy, management, and professional expertise to contribute to the development of true public professionalism. The paper examines ways that professional/specialist and political/generalist associations are converging on issues of policy, strategic thinking, and role effectiveness.     

Symposium: Professionalization and professionalism in public administration

The Symposium on Professionalization and Professionalism in Public Administration, contained in this volume of The International Journal of Public Administration, presents some of the most recent outlooks of prominent scholars and practitioners in the field. They have offered their research and insights into a subject of perennial importance. They have charted the significant progress being made in public administration toward its professional development. This collection of refereed articles is a survey updating the evolution of the field in this regard. Several features are noteworthy. First, the articles are arrayed from general to specific--that is, from theoretical presentations and overviews to case studies. Second, the case studies have been arranged from the federal level to sub-national jurisdictions. Third, the Symposium examines not only professional developments in public administration but also the mechanisms engendering and supporting such changes--namely, associations and formal higher education.

In addition to their other relationships, the articles also bear epistimological links to one another. A precis of these contributions makes this point evident. The first article, “Specifying Elements of Professionalism and the Process of Professionalization” by John J. Gargan, offers an interdisciplinary perspective on these two concepts. His coverage suggests that characteristics of a profession are no different for public administration than they are for other disciplines in the social sciences or in the natural sciences as well, although the seventh essay in this symposium challenges this perspective. Gargan posits that all professions, developed as well as evolving, concern themselves with three broad issues: (1) theory generation (the creation of basic knowledge and the formation, alteration, or replacement of paradigms); (2) theory translation and advocacy (the establishment of education processes); and (3) theory implementation and routinization (the applications of knowledge to human affairs through standardized practice). All three processes are concomitants of one another, and public administration has been no exception.

The second contribution, “Public Official Associations and Professionalism” by Jeremy F. Plant and David S. Arnold, develops the second and third issues presented in Gargan's essay. They focus on the roles of associations as illustrations of a genre of education processes and as vehicles for bringing a greater degree of homogeneity to the field of public administration. Furthermore, they postulate that, in seeking to fulfill these roles, associations have been moving toward convergence. Their typology stipulates the existence of two kinds of public administration associations: (1) professional-specialist and (2) political-generalist. The first type, made up of public servant careerists, including members of federal and state senior executive services, has been becoming more political whereas the second kind, consisting of elected political officials (especially governors, mayors, and legislators) has been proceeding in a managerial direction, regardless of party affiliation and ideology. Both types of organizations are melding since they have become increasingly symbiotic hybrids. The authors captured this trend when they commented: “As players in the policy arena, professional association and generalist, political associations are increasingly finding ways to work together.”

The third essay, “The Ideology of Professionalism in Public Administration: Implications for Education” by Curtis Ventriss, also extends Gargan's work but in a narrower way than the Plant-Arnold article. Ventriss focuses on theory translation and advocacy not from an associational standpoint but from the vista of higher education. He fears that the pedagogical regime for public administration is succeeding too well in professionalizing the field and in thus making it more valuable in serving the state. He argues that professionalism tends to constrain thought in the discipline so that it cannot readily conceive of purposes apart from such service. This alleged parochialism detracts from what Ventriss thinks the primary purpose of public administration ought to be: the inculcation of citizenship. Radically, he proposes an end to traditional public administration instructional programs but scattering their elements among other disciplines. He questions implicitly the distinction, going back to Woodrow Wilson, between techniques, which can be value neutral, and their applications, which can involve normative choices. Stated another way, he asks whether public administration can be made safe for democracy because he doubts but hopes, like Frederick Mosher, that universities can perform such a function.

The fourth article, “The Future of Professionalization and Professionalism in Public Administration: Advancements, Barriers, and Prospects” by the co-editors of this symposium, is the last presentation falling within the framework of Gargan's piece. Whereas Gargan sought to delineate the nature of professional status, Gazell and Pugh examine the extent to which the field has reached this long-sought goal. They explore six broad areas of advancement and an equal number of obstacles and conclude that, despite widespread popular animus toward governments at all levels, the prospects of the field are favorable, mainly because of an expanding public need for its services. The authors view professionalization (process) and professionalism (result) as fully compatible with the achievement of a genuinely democratic state. In fact, the authors see professional status for public administration as necessary for making representative governments effective enough either to survive or become more democratic. There is always a risk that professional development could eventually become an end in itself, threatening the achievement of a pervasive democratic order. Implicit in the article are the ideas that the nexus between effectiveness and democracy is curvilinear but that the quest for effectiveness through professionalism has not yet reached a point of diminishing returns--that is, threatening democratic evolution.

The fifth presentation, “Professionalizing the American States in the 1990s” by Beverly A. Cigler, is the first of a series of essays reporting on the progress of professionalism in government at various levels. The author furnishes an overview of professional developments in state governments throughout the nation. In particular, she meticulously catalogs efforts toward professionalism in the executive branches of such governments, although coverage of the judicial and legislative branches would be necessary for a complete picture. However, such an expansion would have taken her far beyond the scope of her article. Especially notable is her exploration of executive reorganizations, commissions on effectiveness, and multi-agency initiatives. She sums up a potpourri of efforts, often gubernatorially inspired and sustained, by remarking: “Collectively, the various activities pursued by the states have the potential to change what government does and how it operates.” She sees executive-branch professionalization and professionalism as steps toward revitalizing (or reinventing) government at the state level.

The sixth article, “Professionalization within a Traditional Political Culture: A Case Study of South Carolina” by Steven W. Hays and Bruce F. Duke, represents a specific example of what Cigler covers generally. Hays and Duke make at least three significant contributions. One is that they chronicle the earliest movements toward professionalism in a state, leading to the possibility that it has had similar origins in other jurisdictions at this level of government. A second contribution is that such change can take place despite a spate of systemic obstacles such as decentralized personnel systems, fragmented political authority, and an absence of gubernatorial support. A third feature is the presentation of an interstate model for measuring professional development, including such criteria as public management certification, graduate degrees, and formal ethical codes. Despite various structural problems the authors argue: “Considering the distance traveled and the obstacles overcome, there is no disputing the conclusion that tremendous progress has occurred over the past two decades [in South Carolina].”

The seventh study, “Professional Leadership in Local Government” by Ruth Hoogland DeHoog and Gordon P. Whitaker, presents an overview of professionalization and professionalism at the local level. What is novel here is the suggestion that professionalism at this level of government may be different than at other realms of government and than in the private sector. Broadly speaking, the primary difference is that professionalism in the public sector, especially in government, involves less autonomy because of greater accountability for appointed and elected officials. In particular, there are three salient distinctions: a respect for expertise on the part of elected officials, deference to their legitimacy and authority, and an additional acceptance of responsibility to the people at large (that is, the public interest). Also stressed is a greater role of ethics in professional development with a highlighting of the role of the International City Management Association's efforts to bring improvement in this area. For instance, the authors point out: “Managers must learn these values through professional education, professional association contacts, and work with other professionals in local government.”

The eighth article in this symposium, “The Possibility of Professionalism in County Management” by James H. Svara, complements the DeHoog-Whitaker essay by providing a case study focusing on local public management in one state: North Carolina. Svara interviewed a cross-section of county executives and concerned himself with the extent of their professionalization and professionalism. To illuminate these developments, he compared the positions of county and city managers, using the latter as a model towards whom the former aspire. Generally, he found, that county executives have less authority (that is, fewer administrators under their direct control) than their municipal counterparts. However, he also discerned a narrowing gap between these two kinds of officials because of similar pre-job and in-service training received by them and the elected officials to whom they report. In addition, he noted that almost all of the counties in this state now have professional executives and that their advancement has been substantial.

The ninth--and final--contribution, “Decentralization and Initiative: TVA Returns to its Roots” by John G. Stewart and Rena C. Tolbert, is significant in at least four respects. First, the essay presents another case study of professional development--but at the local headquarters of a federal agency: Knoxville, Tennessee. Second, this research centers on professionalization and professionalism in a third (or mixed) sector organization--namely, a public corporation rather than a governmental agency. Third, the professional development of the TVA is distinctive because it has been internally generated, especially due to the efforts of its early leaders (David E. Lilienthal and Gordon R. Clapp), rather than externally imposed, as in the previous case studies. This provenance is analogous to what often takes place in the corporate sector. Lilienthal was instrumental in promoting organizational decentralization and grass-roots democracy as approaches toward improving the viability of a controversial governmental innovation, one widely regarded as “socialistic” at and after its inception. Clapp fostered a managerial culture promoting employee initiative, easy access to top executives, organizational teamwork, labor-management collaboration, and partnerships with states and localities through councils and conferences. Fourth, the authors traced professional development in the TVA through what in this symposium is a unique pattern: strong early efforts, retrenchment through bureaucratization, and, recently, a return to the agency's roots.     

Notes on contributors

‘Women's empowerment’, as used by international development organisations, is a fuzzy concept. Historical textual analysis and interviews with officials in development agencies reveal its adaptability and capacity to carry multiple meanings that variously wax and wane in their discursive influence. Today a privileging of instrumentalist meanings of empowerment associated with efficiency and growth are crowding out more socially transformative meanings associated with rights and collective action. In their efforts to make headway in what has become an unfavourable policy environment, officials in development agencies with a commitment to a broader social change agenda juggle these different meanings, strategically exploiting the concept's polysemic nature to keep that agenda alive. We argue for a politics of solidarity between such officials and feminist activists. We encourage the latter to challenge the prevailing instrumentalist discourse of empowerment with a clear, well articulated call for social transformation, while alerting them to how those with the same agenda within international development agencies may well be choosing their words with care, even if what they say appears fuzzy.     

Quality of Work Life in the Postnationalization of Human Resources: Empirical Examination of Workforce Emiratization in the United Arab Emirates

In response to the challenge of human resource imbalance in the United Arab Emirates (UAE), the government enacted a nationalization policy (Emiratization) which compelled organizations to hire national job seekers. The present study aimed at assessing the quality of working life (QWL) of 450 national employees in the public and private sectors. Univariate and multivariate analyses revealed that employees indicated an above average level of perceived QWL. Four factors were important to adding quality to the work life, namely managerial approach, prestige, pay and benefits, and professional development opportunities. These results and their implications were discussed in detail.     

Continuing Professional Education for Japanese Government Officials: Study Destinations and Motivational Factors

The Japanese government's Continuing Professional Education (CPE) programs have sent officials to graduate and professional schools in Japan and abroad. This research examines the destination choice patterns of CPE participants and the reasons they choose Japanese or U.S. universities. Interviews with CPE participants suggested that U.S. schools attracted Japanese government officials by offering a wider range of courses emphasizing the integration of theory and practice. Boshier's motivational orientation model was applied to better understand CPE motivations and reasons. Notably, no participant identified “social welfare” as an important motivator, but “employment benefit” and “upgrading personal market value” factors emerged.     

Some economic costs of corruption in LDCs

It has often been argued that bribery creates auction‐like conditions and, hence, improves the allocative efficiency of bureaucratic decisions. This article shows that these auction‐like conditions are not likely to exist because officials will restrict access to bribery in order to reduce the risks of detection. Alternatively, officials may engage in supply‐stretching whose long‐term costs are likely to outweigh any gains in allocative efficiency. It is also shown that bribery may impose other costs resulting from the efforts of officials to create or augment the opportunities for receiving bribes.     

Testing for Fiscal Illusion in Wisconsin Towns

Fiscal illusion, a theory of the impact of government revenue structures on voter decision-making, has been studied extensively by economists and political scientists; however, empirical verification has been limited. This study builds on Lowery's (1987a) work by examining the relationship between suggested illusionary revenues and measures of electoral stress. Here, electoral stress is measured as constituent contacting—one possible measure of voter influence—for local government officials up for re-election. Using a combination of survey data from over 1,000 Wisconsin town board members, audited fiscal data and U.S. Census data, we were able to test for fiscal illusion. Our findings show that when looking at five revenue types (conditional grants, unconditional grants, property taxes, user fees and charges, and debt service) there is some evidence suggesting officials seeking another term in office will tend to support fees and charges as a revenue structure over other structures. Overall, there is little consistent evidence suggesting that elected officials are manipulating revenue structures for electoral gain. Revenue structures are mostly influenced by social and economic factors, such as median household income, population changes, and per capita property valuation.     

Subnational Economic Nationalism? The contradictory effects of decentralization in Peru

Across the third world, transnational corporations (TNCs) and subnational governments (SNGs) are coming into new forms of contact as a result of liberalization and decentralization. Despite scholarly expectations that subnational governments will respond by seeking out foreign direct investment, in much of Latin America these governments are confronting rather than courting transnational corporations. Conceptualizing this phenomenon as ‘subnational economic nationalism’, the article explores both how subnational governments are challenging neoliberalism and why these challenges often fail to subvert neoliberal outcomes. By examining two struggles against transnational capital that had different outcomes but that took place within a single subnational jurisdiction (Arequipa, Peru), the article argues that decentralization can work at cross purposes. While voters are increasingly demanding that elected subnational officials adopt nationalist positions vis-à-vis TNCs, these same officials often seek financial support from TNCs so that they can compete successfully in the subnational elections that have been introduced by political decentralization.     

FRAGMENTED OR CONNECTIVE PROFESSIONALISM? STRATEGIES FOR PROFESSIONALIZING THE WORK OF STRATEGISTS AND OTHER (ORGANIZATIONAL) PROFESSIONALS

Many professionals, especially organizational ones (managers, controllers, strategists), face difficulties in organizing their professional fields. Work ambiguities and dependencies on outsiders make it difficult to set homogeneous standards and shelter occupational domains. Professionalism tends to be fragmented. It is questionable, however, whether professionalization is a matter of either enforced regulation or fragmented regulatory forms. More connective forms of professional control might enable groups to establish professional domains, despite ambiguities and dependencies. In order to understand professionalization dynamics in public domains and the relevance of connective professionalism, we study the development of one particular field, strategists in government. We show that the professionalization of Dutch strategists is fragmented: strategists are a varied and mobile group; they have different ideas about work; they depend on many other actors and factors. We also show that strategists opt for either more enforced forms of professionalism, or less professional control. Finally, we show how they might establish connective professionalism. By enacting embedded work spaces, strategists can reconfigure their work. This is also relevant for other (organizational) professionals.     

Professionalization within a traditional political culture: A case study of south carolina

This article examines the progress of professionalization within a highly traditional political and social setting. The impact of such characteristics as a decentralized personnel system, fragmented political authority, and an absence of top-level support is assessed in the context of current initiatives to upgrade the professional orientations and capabilities of the state's workers. The primary theme is that, despite the lack of an integrated professionalism movement in state government, remarkable advances have occurred, and are continuing at an impressive pace. The impetus for these changes is found to be in the various employee groups that are striving to enhance their professional skills and status.     

Some Neglected Aspects of Performance in Field Administration in Bangladesh

Performance of public service personnel does not depend solely upon their qualifications and level of training. Rational organization of activities and division of work with effective work processes are important, and it is necessary to ensure that employees have appropriate qualifications and training for performing the tasks assigned to them. Rules and procedures help facilitate their work and provide flexibility to innovate. Attractive terms and conditions of service, and other intangible rewards such as opportunities for contribution to the mission of the organization, participation in decision-making, and recognition by the employer and the clients of public service are also important. Based on data collected from sub-district level public agencies in Bangladesh, this article argues that performance at the field level is affected by a number of additional organizational, political, and social factors. They include personnel turnover, procedural delays, multiplicity of tasks, decision pattern and behavior, politician-administrator interaction, dual loyalty of officials, inadequate facilities for fulfilling family obligations, and attachment to major urban centers for health and educational services. These elements need to be integrated in the framework for assessing performance of public service personnel in developing countries. It is necessary to look beyond the commonly known causes for dealing with performance problems.     

From Accountability to Decision-Making? Budgeting with Mandated Performance Measures

Government agencies in many nations, including local school districts in the United States, are under pressure to shift to an outcome-based approach to accountability. While the implications of such systems are widely debated, the use of performance measures within local school districts for budgetary decision-making has received relatively little attention. This study of school business officials finds that mandated performance measures, specifically standardized test scores, are important factors in budgetary decision-making but less influential than other factors. Variables that help explain the influence of mandated performance measures include district performance, socio-economic status, and the importance of community involvement in decision-making.     

Catering to Organizational Needs in Ethics Management: The Case of the European Commission

This article examines the ethical challenges encountered by European Commission officials in their day-to-day work. Based on an intra-organizational comparison between three Directorate Generals (DGs), the analysis reveals that ethical questions differ in these settings, depending on the type of external actors employees engage with. This internal heterogeneity makes the European Commission an interesting (unusual) case, which highlights the challenges of practising ethics management in a way that is truly responsive to organizational needs. The policy solution implemented by the Commission as a response—the appointment of “ethics correspondents” at DG level—has been only moderately successful.     

Coordination and control in Russia’s foreign policy: travails of Putin’s curators in the near abroad

Abstract

This article seeks to challenge the conception of the Russian state as being centred on Vladimir Putin by looking at the actors implementing Russia’s foreign policy in its near abroad. In particular, it explores the activities of curators (kuratory), a term applied in Russia to describe officials tasked with making things work often bypassing, and sometimes competing with, formal institutions. Following the state transformation framework, the argument put forward in the article is that curation (kuratorstvo), as a practice of coordination and control in Russia’s system of governance, can be seen as a manifestation of fragmentation and internationalisation of Russia’s foreign policy making. The empirical basis for this article is a case study of Russia’s policy towards Abkhazia, which Russia officially recognised as a sovereign state in 2008. This article addresses the involvement of curators in their attempts to exert political influence as an expression of fragmentation as well as emerging institutionalised curation in development assistance as a part of internationalisation.     

Law enforcement and civil society in Russia

Many Russian civil society organisations are directly engaging with state law enforcement agencies, particularly the police, in joint efforts to improve the performance and change the norms and values of state officials involved in administering justice. These activities are based upon a model of state–society relations that stresses the possibility of a positive relationship of mutual assistance and partnership between the state and civil society. Such assistance is often described by these organisations as helping low-level bureaucrats better perform their core organisational tasks. This model is contrasted with two alternative models of the role of civil society, which depict civil society either as teaching citizens the norms and values associated with liberal democracy, or as a potential counter-weight to an over-reaching state. Three cases studies of cooperation between NGOs and law enforcement agencies demonstrate the utility of such an approach. Although these projects suffer from some common pathologies of civil society work in Russia, they remain important, not least because of the presence of ‘uncivil society’ extremist groups who also are trying to influence the norms and beliefs of state law enforcement officials. The civil society activities profiled here suggest that direct, cooperative engagement with the state is one important component of long-term efforts to transform the Russian state in a more liberal, ‘civil’ direction.     

Immigrant Social Workers and Transnational Practices: The Example of Latin Americans in Switzerland

This article explores how Latin American social workers living in Switzerland develop transnational practices in their professional and civic life. It focuses more particularly on the forms of support that these migrants provide to their societies of origin or to their immigrant compatriots through the activities they carry out either through their job, through their extra-professional commitments, or by combining these two dimensions of their existence. From interviews with 17 Latin American social workers, a typology of four forms of transnational commitment is suggested: local social work and transnational civic activity, professional transnationalism, transnational alternative professional exchanges, and “glocal” social work.     

Are You Being Served? The Responsiveness of Public Administration to Citizens’ Demands: An Empirical Examination in Israel

Research in public administration (PA) is preoccupied with questions of efficiency and effectiveness which are aimed at improving public sector performance. According to the new public management approach, addressing this prominent challenge must rely upon a comprehensive understanding of citizens'/clients' perceptions of public sector operation and the extent to which public organizations are aware of public needs. This paper suggests a theoretical grounding and empirical examin-ation of the relationship between citizens' demands and PA's responsiveness. Parti-cipants in the study were 281 residents of a large Israeli city who reported their feelings, attitudes, and perceptions of local government activities in a variety of fields. Results indicate that perceptions of PA's responsiveness are affected by both policy and cultural factors (for example business or social orientation of the public authority, entrepreneurship and initiation of changes, ethics, organizational politics) and by the quality of the human resource system and of public servants (for example quality of leadership and management, quality of employees, general stress when contacting public officials). Implications of the study are discussed in light of the ongoing debate regarding the need for a more responsive and efficient new public management and the difficulties it faces in western societies.     

Administrative reform in global perspectives: a symposium

ABSTRACT

This study examines public officials' preferences for different performance measures. Understanding these preferences is important for public officials to reach consensus on performance measurement. It finds that public officials overwhelmingly favor outcome measures, although output measures are more likely to be used in government. Public officials favor the capacities of outcome measures in addressing organizational goals and achievements. Measurement validity is not a major concern to public officials in their selections of performance measures. Finally, public officials favor the use of outcome measures in performance monitoring rather than in resource allocation.     

Supply or Demand? Migration and Political Manipulation in Mexico

Collective remittances are the money flows sent by hometown associations (HTAs) of migrants from the USA to their communities of origin. In Mexico, the 3?×?1 Program for Migrants matches by three the amounts that HTAs send back to their localities to invest in public projects. In previous research, we found that municipalities ruled by the party of the federal government were more likely to participate in the Program. The political bias in participation and fund allocation may stem from two possible mechanisms: HTAs?? decisions to invest in some municipalities but not in others may reflect migrants?? political preferences (a demand-driven bias). Alternatively, government officials may use the Program to finance their own political objectives (a supply-driven bias). To determine which of these two mechanisms is at work, we studied a 2?×?2 matrix of statistically selected cases of high-migration municipalities in the Mexican state of Guanajuato. We carried out over 60 semistructured interviews with state and municipal Program administrators, local politicians, and migrant leaders from these municipalities. Our qualitative study indicates that migrant leaders are clearly pragmatic and that the political bias found is driven by elected officials strategically using the Program. The bias in favor of political strongholds is reinforced by the Program??s requirements for cooperation among different levels of government. This study casts doubt about the effectiveness of public?Cprivate partnerships as valid formulas to reduce political manipulation. It also questions the ability of matching grant programs to reach the areas where public resources are most needed.