Foreign advisors and capacity building: The case of Kenya

Approximately 100,000 foreign advisors work in the public sectors of Sub-Saharan African countries at an annual cost of more than $4 billion. The numbers, range of services, and costs of such advisors increased during the 1980s while at the same time donors launched new efforts to build professional capacity in the African civil service. Based on a study of advisors and their counterpart economists in Kenya's Ministry of Planning and National Development, this article addresses three important questions: what are the functions carried out by advisors in the development ministries?; why is it so difficult to retain skilled professionals in the civil service?; and how does the provision of advisors affect the retention of skilled government officers?     

Public Management Decision Making: Effects of Decision Content

One obvious aspect of public management decisions and decision making has largely escaped attention—decision content. We examine the effects of decision content by asking the following questions for budget cutback and information technology decisions: How does content affect the time required for decision making? How does content affect who participates? How does content affect the decision criteria employed? How does content affect the information quality used in the decision-making process and red tape? The results suggest that information technology and budget cutback decisions differ in important ways. For information technology decisions, cost-effectiveness is not a significant criterion, average decision time is much longer, and decisions are generally viewed as permanent and stable. For cutback decisions, cost-effectiveness is a significant criterion, decisions are made much more quickly, and they are viewed as unstable and changeable. Surprisingly, decision content does not appear to affect the number of participants.     

From New Public Management to Public Value: Paradigmatic Change and Managerial Implications

Both practitioners and scholars are increasingly interested in the idea of public value as a way of understanding government activity, informing policy‐making and constructing service delivery. In part this represents a response to the concerns about ‘new public management’, but it also provides an interesting way of viewing what public sector organisations and public managers actually do. The purpose of this article is to examine this emerging approach by reviewing new public management and contrasting this with a public value paradigm. This provides the basis for a conceptual discussion of differences in approach, but also for pointing to some practical implications for both public sector management and public sector managers.     

Political Attention and Public Policy: A Study of How Agenda Setting Matters

Political science research on agenda setting has been focused on how and why political agendas change over time. This article addresses the different but equally important question about how agenda setting actually matters to the policy outputs of national policy making. Do changes in the political agenda foreshadow changes in public policies? And does the effect of changes in the political agenda depend upon the policy preferences expressed by the mass public? Integrating research on policy agendas with well‐established ideas about re‐election‐oriented representation, this article offers a new approach to the study of such agenda effects. Furthermore, it demonstrates the empirical validity of this approach using a Danish dataset of public opinion, public policy and the national political agenda spanning a quarter of a century and covering several different issues.     

A Knowledge‐Based Approach to Public Value Management: A Case Study of Change Implementation in Disability Services in Western Australia

This paper provides a knowledge‐based perspective to understanding public value management (PVM). As distinct from other approaches to public administration, PVM focuses on collaborative capacity building for the creation of public value. To develop the notion of PVM further, we explore the role of a knowledge‐based strategy in a case study of change implementation in 18 disability service organisations in Western Australia. Our findings show important inter‐relationships between knowledge management strategy, adopting a person‐centred approach to service provision, and sustainability of change implementation. We discuss the implications of the study for disability sector change management and for the further exploration of the strategic role of knowledge management capabilities in the study and practice of PVM in public sector administration. The paper explores the relationship between an organisation's knowledge capture and sharing systems and processes and its ability to implement change in a way that generates long‐term benefits for both public sector employees (e.g., engaging with key stakeholders to generate innovative solutions for serving client needs) and clients (i.e., increased well‐being through better service design and support).     

Regulation,the Regulatory State and European Politics

For the past 15 years or so, the claim of a rise of the regulatory state in Europe has been a dominant theme in public policy research. This paper critically reflects on this claim and the associated scholarship by considering four key questions. First, what is the significance of the supposed rise of the regulatory state for the state in Europe and how can this trend be explained? Second, what insights have been gained from the study of phenomena associated with the regulatory state, both in terms of EU and national levels of government as well as in terms of process and organisational understandings of policy analysis? Third, does the regulatory state represent a stable arrangement or does it suffer from its own peculiar dilemmas that fundamentally affect the nature of European states? Fourth, and finally, this article develops three scenarios – those of withering away, plodding along, and rejuvenation – for the future of the (study of the) regulatory state in Europe.     

Bureaucratic locus of control

To what extent do public officials feel they have control over their lives in public service? We develop a new measure of perceived control in the bureaucracy based on the locus of control scale. The “bureaucratic locus of control” (BLOC) scale extends standard measures to a bureaucratic context as well as introduces an extension to these measures that focuses on the power of systemic forces in officials' lives. Field tests among a representative sample of Ethiopian public officials suggest that the BLOC scale has good internal reliability and that it is positively associated with promotion opportunities, rewards and motivation. We showcase its use by investigating the extent to which inequality in control impacts the general perception of control. Potential uses of the scale to study bureaucratic dynamics are discussed.     

Engage Them through Emotions: Exploring the Role of Emotional Intelligence in Public Sector Engagement

The public administration literature has demonstrated the valuable impact of employees' engagement on public service. However, studies conventionally deal with engagement as a unidimensional construct, with few explanations for its evolution. To promote knowledge in this arena, the authors propose public sector engagement (PSE) as a multidimensional construct, comprising social responsibility, work engagement, and organizational citizenship behaviors at the individual level. The authors develop and examine a set of hypotheses proposing that PSE may be augmented by enhancing civil servants' emotional intelligence (EI) as well as their supervisors' EI. Using a two‐study multimethod approach (i.e., an experiment and a survey), the authors identify employees' and managers' high EI as a critical resource in enhancing PSE. The article concludes by theoretically framing the findings using the job demands‐resources model and illuminating the practical value to public service of better selection and training of high‐EI employees and managers.     

Wakeup Call: Strategic Management,Network Alarms,and Performance

New empirical evidence suggests that service performance is shaped by the strategies adopted by public organizations and the networking behavior of public managers. Strategy captures two central behavioral aspects of public organizations: the way in which objectives and actions are selected (processes), and an organization’s approach to service delivery (content). Networking is similarly concerned with the behavior of public managers as they interact with others. These twin themes are linked in an integrated study that explores the relationship between strategy, networking, and service performance within a sample of English local governments. The results show that strategy processes based on rational planning offer long‐run positive effects on public services, as does a strategic proactive stance.     

Citizen (Dis)satisfaction: An Experimental Equivalence Framing Study

This article introduces the importance of equivalence framing for understanding how satisfaction measures affect citizens’ evaluation of public services. Does a 90 percent satisfaction rate have a different effect than a logically equivalent 10 percent dissatisfaction rate? Two experiments were conducted on citizens’ evaluations of hospital services in a large, nationally representative sample of Danish citizens. Both experiments found that exposing citizens to a patient dissatisfaction measure led to more negative views of public service than exposing them to a logically equivalent satisfaction metric. There is some support for part of the shift in evaluations being caused by a negativity bias: dissatisfaction has a larger negative impact than satisfaction has a positive impact. Both professional experience at a hospital and prior exposure to satisfaction rates reduced the negative response to dissatisfaction rates. The results call for further study of equivalence framing of performance information.

Practitioner Points

• The valence (positive/negative) of performance information can have substantial effects on citizens’ perception of public services—even if the underlying performance is exactly the same.
• Presenting citizens with a dissatisfaction rate of 10 percent induces a much more negative evaluation of public services than presenting them with a logically equivalent satisfaction rate of 90 percent.
• Policy makers must carefully consider how minor equivalent changes in the presentation of performance information can induce large shifts in citizens’ perceptions of public service performance.

     

Networked Coproduction of Public Services in Virtual Communities: From a Government‐Centric to a Community Approach to Public Service Support

Research on and practical attention for the coproduction of public services is increasing. Coproduction is seen as a way to strengthen the quality and legitimacy of public service and reduce costs. Scholarship on coproduction of public services repeatedly ignores the role of the new media. This is surprising since many proponents highlight its potential for changing traditional, government‐centric approaches to delivering public services. This article shows that digital communities form an important addition to the government‐centric form of public service provision since they foster both an exchange of experiential information and social‐emotional support.     

From Virtue to Competence: Changing the Principles of Public Service

Virtue has long been a central principle in the tradition of public service—to what extent is it still relevant today? Focusing on the role of the monitoring officer, a key official in the ethical framework of local government in the United Kingdom, this essay asks which virtues, if any, are still needed for public service and whether these virtues have been displaced by managerial notions of technical competence as the principles of public service delivery. The authors draw an initial distinction between virtue and competence that, upon further investigation, does not appear to be sustainable. Despite being drawn from two different academic perspectives—moral philosophy and management development—the concepts of virtue and competence are, in practice, very similar. This theoretical convergence is reflected in the practical concerns of monitoring officers and their perspective on public service ethics.     

Institution of Public Administration Australia: Some Observations About the Profession of Public Service

What does the future hold for the great institution of public service in this country? I will try to answer that in the traditional way by going through some of the more interesting of the many challenges we face. But first let me observe that what public administration in most Western democracies has been through in the past two decades is nothing short of a revolution.     

Using Private Information to Predict Homelessness Entries: Evidence and Prospects

Do people at risk of homelessness have private information—information that social service agencies cannot credibly obtain—that helps predict whether they will become homeless? This article asserts that the answer to this question is yes: homeless people and people at risk of homelessness know important things about their future. Data from Journeys Home (JH), a pathbreaking longitudinal study of people experiencing homelessness and people at risk of homelessness in Australia, are used in this article. In many cases, the private information that participants have predicts entries better than the public information that agencies can obtain. Ways in which this private information can be used to improve service delivery are suggested.     

Choices for Chinese Political Science: Methodological Positivism or Methodological Pluralism?

Like its American counterpart, Chinese political science is experiencing a similar concern regarding its societal relevance as it attempts to assess and focus on China’s unique political and social concerns. Should Chinese political science tread the same path? Should it pursue a purely methodological positivist approach or should it engage in a more holistic and methodologically pluralistic approach such as that found in public administration? A mixed-methods approach, which includes both problem-driven research and theory-driven research, might be a better way to serve both the discipline and China.     

E-Government and the Transformation of Service Delivery and Citizen Attitudes

The impact of new technology on public-sector service delivery and citizens' attitudes about government has long been debated by political observers. This article assesses the consequences ofe-government for service delivery, democratic responsiveness, and public attitudes over the last three years. Research examines the content of e-government to investigate whether it is taking advantage of the interactive features of the World Wide Web to improve service delivery, democratic responsiveness, and public outreach. In addition, a national public opinion survey examines the ability of e-government to influence citizens' views about government and their confidence in the effectiveness of service delivery. Using both Web site content as well as public assessments, I argue that, in some respects, the e-government revolution has fallen short of its potential to transform service delivery and public trust in government. It does, however, have the possibility of enhancing democratic responsiveness and boosting beliefs that government is effective.     

New Political Governance in Westminster Systems: Impartial Public Administration and Management Performance at Risk

This article examines the phenomenon of increased political pressures on governments in four Westminster systems (Australia, Britain, Canada, and New Zealand) derived from changes in mass media and communications, increased transparency, expanded audit, increased competition in the political marketplace, and political polarization in the electorate. These pressures raise the risk to impartial public administration and management performance to the extent that governments integrate governance and campaigning, allow political staff to be a separate force in governance, politicize top public service posts, and expect public servants to be promiscuously partisan. The article concludes that New Zealand is best positioned to cope with these risks, in part because of its process for independently staffing its top public service posts. The article recommends this approach as well as the establishment of independently appointed management boards for public service departments and agencies to perform the governance of management function.     

Performance, Accountability, and the Debate over Rules

Does compliance with rules ensure better program performance and accountability? Since the 1980s, many scholars have answered no to this question, arguing that as managers attempt to comply with a growing thicket of rules, they often lose sight of the performance of their agencies and programs. Even the defenders of a rules‐based approach have tended to view it as a necessary, though inconvenient, means of ensuring that democratic values and public rights are protected in the functioning of government. But does compliance with rules inevitably result in a loss of efficiency and effectiveness in the performance of public projects? This essay presents a case study of a public works project and three additional case summaries to demonstrate a theoretical proposition that compliance with rules for contracting and competitive selection of contractors can be an essential element of both a project’s success and its accountability.     

Testing APS Ethics: Where's the Integrity?

In recent years there has been a good deal of discussion in Australia about public service integrity. This article seeks to consider the Australian public service's standards of integrity by analysing the ethical framework under which the public service operates and the particular ethical issues and tensions that this involves; testing and benchmarking the ethical performance of the public service; and providing some suggestions as to the next steps in ethics considerations in the Australian public service.