REGULATEE CHOICE IN CERTIFICATION SCHEMES: EXPLAINING SELECTION FROM AMONG CERTIFIER OPTIONS

Voluntary regulatory programmes embody the complex interactions that exist between public organizations and nongovernmental entities in contemporary public administration. This article draws attention to ‘regulatee choice’ in certification programmes, in which programme participants choose from among certifier alternatives. In the context of US organic regulation, regulatee choice is examined through the factors that farmers weigh when selecting from among public, nonprofit, and private certifier options. Drawing on a nation‐wide survey of organic farmers, regulatee choice between public, nonprofit, and private certifiers is found to be differentiated by the importance that regulatees ascribe to certifier reputations and service offerings, as well as regulatee desires to support the organic movement through certification. Regulatee choice between public and nonprofit certifiers is further differentiated by the importance regulatees place on certifiers' perceived regulatory expertise. The article discusses explanations for the findings and the contribution of regulatee choice research.     

PUBLIC–NONPROFIT PARTNERSHIP PERFORMANCE IN A DISASTER CONTEXT: THE CASE OF HAITI

During disasters, partnerships between public and nonprofit organizations are vital to provide fast relief to affected communities. In this article, we develop a process model to support a performance evaluation of such intersectoral partnerships. The model includes input factors, organizational structures, outputs and the long‐term outcomes of public–nonprofit partnerships. These factors derive from theory and a systematic literature review of emergency, public, nonprofit, and network research. To adapt the model to a disaster context, we conducted a case study that examines public and nonprofit organizations that partnered during the 2010 Haiti earthquake. The case study results show that communication, trust, and experience are the most important partnership inputs; the most prevalent governance structure of public–nonprofit partnerships is a lead organization network. Time and quality measures should be considered to assess partnership outputs, and community, network, and organizational actor perspectives must be taken into account when evaluating partnership outcomes.     

Public servant stereotypes: It is not (at) all about being lazy,greedy and corrupt

As stereotypes strongly influence social interactions, this study explores the stereotypical associations regarding public servants, and about various professions in the public sector as well as the for-profit and nonprofit sectors. This leads to a better understanding of the theoretical and practical challenges, such as citizen behaviour towards public servants, attractiveness of and political decisions about public service jobs. With a mixed-method analysis of cognitive associations (7,470 associations by 415 respondents for 12 professions), the defining epithets of public servants are clarified, along with their positive or negative connotation. Despite the strongest associations for public servants being positive (caring, helpful and dedicated), as an overall category, it has a less positive connotation compared to some specific professions typical in the public sector (nurse, firefighter and police). However, cognitive associations are substantially more positive for public servants compared to politicians, lawyers and salesmen.     

Policy Alienation of Public Professionals: A Comparative Case Study of Insurance Physicians and Secondary School Teachers

Currently, there is an intense debate on the pressures facing public professionals in service delivery. Several studies show increasing discontent among professionals toward policies they have to implement. In this article, we aim to contribute to this topic by analyzing this discontent of public professionals in terms of “policy alienation.” The policy alienation concept is used to frame the experiences of professionals in a coherent theoretical framework. We have used a qualitative comparative case study of Dutch insurance physicians and secondary school teachers to study the factors that influence the degree of policy alienation across different domains. Our article shows that facets of New Public Management are important in explaining the pressures on public professionals implementing public policies. However, others factors are also prominent, and the degree of the implementers' professionalism seems especially important. These insights help in understanding why public professionals embrace or resist the implementation of public policies.     

Networks, Management and Institutions: Public Administration as 'Normal Science'

How does network analysis fit into the development of public administration as an academic discipline? This article tries to bridge theoretical developments in public administration between the middle of the 1970s and the first half of the 1990s. The benchmarks being used are (1) the now classical account by Vincent Ostrom of The Intellectual Crisis in (American) Public Administration - published 25 years ago this year - and (2) Christopher Hood’s reconstruction of core values in (British) new public management. Rather than representing analytical developments as an endless succession of different or even mutually exclusive approaches, this contribution tries to reconcile different foci for analysing public administration. Administrative theory provides us with a rather stable meta-theoretical framework for studying the meaning of quality in government, governance and public administration at various levels of analysis. By relating the emergence of network analysis in PA to parallel developments such as the resurgence of (neo-)managerial and (neo-)institutional analysis, it also becomes clear that network analysis is useful as an analytical device, but that it needs to be linked to theoretical perspectives that provide us with operational assumptions about ‘networks’. Network analysis in itself only provides split ground for reinventing government and refounding public administration.     

MANAGERIAL CHALLENGES IN PUBLIC SERVICE CONTRACTING: LESSONS IN GREEN‐SPACE MANAGEMENT

In this article, we address a series of interrelated issues in the managerial challenge of public service contracting. This is done by prompting ten issues within four objectives and highlighting their relevance and potential interrelatedness in effective contract management. In contrast to prevalent piecemeal and theoretically one‐dimensional approaches, the objectives and issues constitute a holistic framework that advances a comprehensive and pragmatic understanding of contracting processes. We hope that the framework merits further in‐depth exploration that may generate new insights, themes and questions for research in public service contracting. We identify and exemplify the framework by combining insights from different theoretical perspectives with empirical evidence through an iterative process. The evidence is educed as a set of observed and self‐reported stories in a cross‐national sample of 15 cases of contracting‐out in urban green‐space management.     

An exploration of citizens' professionalism in coproducing social care services

Citizens' involvement in public service delivery challenges the principles of professionalism as such citizens are amateurs. However, there is little evidence of the (non)integration of these principles by citizen coproducers and how this affects professionalism in public service delivery. This article focuses on two principles of professionalism: expertise and accountability. The theoretical framework further reviews the coproduction literature on what can be expected of citizens with regard to these principles and elaborates on the concept of amateurism. The concepts of professionalism and amateurism form the framework for the analysis of citizen coproducers' identity. Empirically, this paper presents two case studies of social services in the European context. The results show that these citizen coproducers to a certain extent create a professional identity, tend to stay away from integrating accountability, and introduce elements of amateurism. The presence and guidance of public servants in coproduction can ensure accountability and streamline amateurism.     

Public or nonprofit? Career preferences and dimensions of public service motivation

While the foundational claim that PSM attracts individuals to the public sector is well established in the research literature, much uncertainty still exists about its influence on the choice between the public versus the nonprofit sector, which also frequently exhibits a strong public service mission. Little is known also about how discrete dimensions of PSM differ in their effects on such job preferences. This article addresses these shortcomings by drawing on a study that combines the measurement of separate dimensions of PSM with a policy‐capturing design that allows disentangling the effects of sector from those of other job attributes that usually correlate with it: the service orientation of the job and job security. Results show that dimensions of PSM display relevant differences in their effects on preferences across job attributes. These findings have important implications for the choice of PSM measurements in scholarly research and job selection.     

GOVERNMENT CALLING: PUBLIC SERVICE MOTIVATION AS AN ELEMENT IN SELECTING GOVERNMENT AS AN EMPLOYER OF CHOICE

The article assesses public service motivation as a possible influence in the attractiveness of government as an employer by embedding it into a person‐organization fit framework. First, a theoretical framework is developed and all relevant concepts are discussed. In addition, a set of hypotheses concerning the research question is developed. A sample of 1714 final year masters students demonstrates that the presence of public service motivation positively correlates with the preference for prospective public employers. For government organizations that display a high degree of publicness, the effect of public service motivation as a predictor for employer preference is stronger. Next to building a middle range theory on public service motivation, the article also reveals that public service motivation is present at a pre‐entry level.     

The Dynamics of Local Service Delivery Arrangements and the Role of Nonprofits

This article examines the relationship between “contract failure” (the bringing “in-house” of previously contracted services) and service characteristics. The connection between contract failure and nonprofit and for-profit status is also explored. The analyses are performed using International City/County Management Association data and three service typologies constructed by previous scholars. The findings indicate that: 1) contract failure is more common than anticipated, and is actually relatively more common than privatization; 2) while service characteristics are associated with the frequency of contract failure, the nexus is tenuous; 3) nonprofit entities are less prone to contract failure than their for-profit counterparts.     

PUBLIC SERVICE VALUES: A NEW APPROACH TO THE STUDY OF MOTIVATION IN THE PUBLIC SPHERE

This article details an approach for empirically eliciting and examining public service values and their impact on decisions made by public servants. The approach involves adaptation of the Schwartz Portrait Values Questionnaire such that it: (1) elicits values relevant to an individual's public service role rather than broad personal values; and (2) incorporates values omitted by the Schwartz framework, including those identified by Jørgensen and Bozeman and others. To examine the impact of public service values on specific public management decisions, we use structured decision context statements similar to those proposed by Tetlock. We find that: (1) the adapted instrument maps favourably to the Schwartz personal value space; (2) the public service values space includes value sets that expand and refine the personal value space defined by Schwartz; and (3) the public service values elicited can be used to predict decisions made by respondents in specific public service decision contexts.     

Privatizing Urban Services Through Homeowners Associations: The Potential and Practice in Phoenix

Homeowners associations (HOAs) are private nonprofit corporations that regulate, “tax,” and provide urban services to growing numbers of U.S. residents. As such, HOAs may affect cities' public service delivery. Interviews with department heads in Phoenix, Arizona reveal how enclaves of private services influence the city's planning and provision of public services. The findings suggest that HOAs do not substitute private for public services in Phoenix. Instead, qualitative differences in the services themselves (particularly concerning their purpose and scale) and in the legal powers of their providers create a more nuanced pattern of public-private service delivery.     

Organization termination in the nonprofit setting: the dissolution of children's rehabilitation services

Public and business sector organizations are the primary subjects of the existing literature on organization termination. This article considers the applicability of the termination literature to the nonprofit organization context. In particular, the literatures of public administration (public agency termination), organization theory (life cycles of organizations), and business administration (firm failure) are used to examine the termination experience of a specific nonprofit agency, Children's Rehabilitation Services (CRS). After more than thirty years of providing residential treatment services to boys with emotional problems, the agency merged with another nonprofit rather than face bankruptcy. To understand the causes of CRS's termination, financial factors, deleon's (1978) obstacles to termination, life cycle theory and the role of the agency's changing environment are studied. The case of CRS illustrates many of the findings of the organization termination literature and introduces a new point essential to consideration of termination in the nonprofit context: the importance of the selection of decision makers with competencies appropriate for the given life cycle stage of the organization.     

Exploring Millennial Generation in Task Values and Sector Choice: A Case of Employment in Planning

This study investigates task values and motivations of “millennial” generation of planners and identifies important factors affecting their public sector choices. Multinomial logistic regression comparing the task values and specializations in private and nonprofit sectors with public sector was performed. Millennial generations in public sector value communication and implementation tasks where at young workers in private and nonprofit sector place importance on tasks related to administration and plan and policy development. The finding indicates private companies give favorable opportunities to the young workers to take leadership role in projects and appreciate their management skills to operate the programs and plans.     

Network Governance as a Mechanism for Responding to Internet Violence

Jones, Hesterly and Borgatti (1997) proposed a general theory of network governance (GTNG), identifying conditions under which network governance is likely to develop and detailing four social mechanisms that protect and promote resource exchange and collaborative action within a network. This article applies their theory to the emerging problem of swatting—internet-based spoofing attacks that compel a SWAT response to a selected innocent victim. As this problem has not been addressed through traditional policy or law enforcement mechanisms, networks have emerged to respond to these attacks. The author details the parallels between these emergent networks and Jones et al.’s theoretical framework.     

THE PUBLIC MANAGEMENT CHALLENGES OF CONTRACTING WITH NONPROFITS for SOCIAL SERVICES

ABSTRACT

States and municipalities increasingly pursue privatization as a way to deliver public goods and services because of two expected outcomes, reduced costs and quality improvements. Several reasons are frequently cited for these anticipated benefits ranging from market competition to increased management flexibility and discretion to fewer rules and regulations. One policy area in which government has privatized many services through contracting with nonprofit organizations is social services. Contracted services are as diverse as providing shelters for the homeless, vocational education and job retraining, domestic violence services, refugee esettlement, child and elder abuse services, and food banks. A proliferation of public administration and nonprofit organizational scholarship has examined a range of issues associated with the government-nonprofit social service contracting relationship, not the least of which are topics related to management, measurement, and accountability. This article examines the public management challenges and implications of contracting with nonprofit organizations for the delivery of social services.     

Equal Employment Opportunity in the Public Service: Theory and Practice in Bangladesh

Although EEO has considerable appeal and is often part of a nation's constitutional and legal framework the application of the principle appears to be far from satisfactory in most cases. Generally the gap between theory and practice of EEO is too wide—especially in developing countries where a range of factors influences the implementation of EEO. As a result, EEO has remained largely elusive in such contexts. This article seeks to contribute to the understanding of EEO in a developing country — Bangladesh—from theoretical and practical terms. Based on mainly secondary sources of information it shows that despite constitutional provisions and the presence of various rules and regulations to this effect, there are a variety of ways in which EEO principle is compromised and violated in the public service. It further shows that in recent times the administration of EEO has been frustrated and undermined further given the increasing trends of politicization of the public service and the high incidence of corruption and patronage in its management.     

Public Service Motivation: A Cross-Country Study

This article addresses the relevance of public sector motivation (PSM) among unemployed workers. Despite the growing research interest among many public management and human resource management (HRM) scholars in employment choice, efforts to understand the “working minds” and motivational factors among the unemployed in their pursuit of a future career choice have been almost non-existent in HR scholarship in the public sector, which is critical considering the growing number of unemployed workers both domestically and internationally. Using data from the International Social Survey Program (ISSP) on Work Orientation modules in 1997 and 2005, this article examines the effects of public service motivation and rewards-based motivation on career decisions among the unemployed in seven countries. Findings indicate that while PSM and extrinsic rewards are positive and significant predictors of choosing to work in the public sector, intrinsic rewards were shown to be in a reversed relationship. Results also indicated that respondents whose previous jobs ended either in dismissal or due to family responsibilities were less likely to choose employment in the public sector compared to those whose previous job ended primarily due to retirement. Implications are discussed.     

ON THE PERFORMANCE OF COMPETITIVELY TENDERED, PUBLIC SECTOR CLEANING CONTRACTS

Quantitative analysis of competitive tendering and contracting typically focuses on their effect on the cost of providing public sector services. In this article we turn to the systematic factors that appear to influence the performance of cleaning contracts. This is defined as compliance with contract specification, public perception of service quality and other qualitative measures of service characteristics as observed by the contracting authority. Our analysis attempts to isolate particular features of contract design, monitoring and enforcement that influence performance positively or negatively. Econometric results based on a sample of public sector cleaning contracts suggest that contractor selection procedures and contract enforcement mechanisms have the greatest influence on performance.     

Conflicts of Interest and Governance Mechanisms in Italian Local Public Utilities

Stemming from different theoretical perspectives the article examines the conflicts of interest arising among the actors (citizens, local governments, private shareholders, service providers) that at various levels are involved in local public utilities governance systems. The main results of a multiple case study analysis on 10 Italian listed local public utilities are summarized. Different and coexisting situations of conflicts of interest among multiple principals and agents are identified. In this context, governance mechanisms (e.g., the board of directors) have different roles and functions and may prevent and mitigate such conflicts. However, our findings suggest that the ownership structure influences board composition and functioning and that higher numbers of independent directors do not necessarily mean “actual” board independence. The article contributes to the debate on conflicts of interest and governance mechanisms in local public utilities.