Learning from the Katrina Crisis: A Global and International Perspective with Implications for Future Crisis Management

The study of crisis and emergency management—or mismanagement—during Hurricane Katrina will continue to proliferate in the near future. This article presents a global and international perspective on Katrina as a case of "grand failure" in crisis and emergency management, with lessons and implications for future crisis management. Benefiting from empirical data collected from international interviews, the essay presents a theoretical analysis of emergency governance and crisis management, discusses a detailed global perspective on Katrina crisis management as "management and leadership crisis," offers a number of key lessons learned from Katrina, and draws policy and administrative recommendations for future crisis and emergency management through a theory of "surprise management" that is adaptive, collaborative, and citizen engaging and draws on chaos and complexity theories to cope with hyper-uncertainties and unknowns.     

THE DISASTER VICTIM COMMUNITY: PART OF THE SOLUTION, NOT THE PROBLEM

One of the greatest disaster relief resources available to emergency management officials is the disaster victim community. Contrary to a popular image of social and psychological breakdown in the aftermath of a sudden catastrophic event, impacted communities do respond rationally and adaptively. Recommendations are advanced for utilizing community groups in pre-disaster planning and in relief operations used during the emergency period.     

逻辑与功能：应急管理信息文本的一种分析

应急管理信息文本作为应急管理部门内部交流的一种信息文本,承担了信息通报和工作交流的功能.受应急管理特殊行政文化影响,应急管理信息文本具有准确、简短和快速的特点,在传递中包含了行政和知识双重属性.由于在我国公共安全管理模式从综合减灾模式走向全面危机管理的模式中,并没有改变原有行政机构的内部设置和功能调整,于是,应急系统运行过程中,应急管理信息文本的政治功能越来越凸现,而行政功能日趋下降.同时,作为应急管理委员会的办事机构--应急委员会办公室在日常工作中协调能力非常有限;从而导致在防灾、减灾和备灾日常工作中,应急办难以发挥其协调和规划的功能.因此,开发应急管理信息文本的知识功能有利于改善其行政功能,也有助于应急管理工作的科学化、模块化和常规化的建设.     

巨灾风险防范的中国范式

中国近年应对包括1998年洪水,2003年SARS,2008南方低温雨雪冰冻和汶川地震等巨灾的实践申,充分发挥了国家政治制度在应对巨灾时的特殊功能,即：“举国应对巨灾”的范式。在这一范式中,各级政府的坚强指挥起到了核心作用;军队、武警及公安等组成的应急武装力量起到了关键作用;改革开放30年形成的较强国力起到了保障作用;广大群泉及各类社会力量的积极参与起到了推动作用;各类媒体的积极舆论引导起到了凝聚力量的作用。我们称这一“举国应对巨灾”范式为“巨灾风险防范的中国范式”。在这一范式中,“五个作用”的整合展示了中国综合灾害风险防范的结构与功能体系的优化,从而体现了巨灾风险防范的高效率,这一点对一些西方国家防范巨灾风险有借鉴价值。然而,在这一范式中,防范巨灾风险的效益仍需要做全面地改进。借鉴一些国家建立的巨灾风险转移的经验,发展巨灾保险与再保险业务;提高各类基础设施的设防水平和生态系统服务能力;提高全民防范巨灾风险的意识和掌握基本逃生技能;完善巨灾风险防范的预案和信息集成网络及指挥平台等,可全面提高防范巨灾风险的资源利用效益．     

巨灾的可持续恢复--“汶川地震”对口支援政策案例研究

巨灾与灾后可持续恢复是当前灾害研究的两个热点议题,且二者之间有着紧密的关联。在巨灾的情境下,社区互助模式难以适用,灾后恢复更依赖于外部援助,灾后可持续发展的问题更为凸显。中国政府在2008年“汶川地震”之后启动的“对口支援”为巨灾的可持续恢复提供了新的实践模式,也为从理论上总结中国灾害管理实践如何贡献于全球知识的多样性提供了丰富的养料。本文以长期的田野调查为资料,以可持续恢复为概念框架,分析了中国“汶川地震”灾后恢复“对口支援”政策的长期效果,将“对口支援”作为促进巨灾可持续恢复的新的政策路径,识别了“对口支援”中的组织结构与网络特征,分析了“对口支援”网络结构中多元主体的互动对可持续恢复目标的影响,倡导并推动对“汶川地震”灾后恢复“对口支援”的理论总结。     

Reinventing Local Governments and the E-Government Initiative

The Internet provides a powerful tool for reinventing local governments. It encourages transformation from the traditional bureaucratic paradigm, which emphasizes standardization, departmentalization, and operational cost-efficiency, to the "e-government" paradigm, which emphasizes coordinated network building, external collaboration, and customer services. Based on a content analysis of city Web sites and a survey of Web development officials, this article shows that many cities are already moving toward this new paradigm. These cities have adopted "onestop shopping" and customer-oriented principles in Web design, and they emphasize external collaboration and networking in the development process rather than technocracy. The article also analyzes the socioeconomic and organizational factors that are related to cities' progressiveness in Web development and highlights future challenges in reinventing government through Internet technology.     

Crisis Management in Hindsight: Cognition, Communication, Coordination, and Control

This article argues that cognition is central to performance in emergency management. Cognition is defined as the capacity to recognize the degree of emerging risk to which a community is exposed and to act on that information. Using the case of Hurricane Katrina to illustrate the collapse of the standard model of emergency management without a clear focus on the role of cognition, the author reframes the concept of intergovernmental crisis management as a complex, adaptive system. That is, the system needs to adjust and adapt its performance to fit the demands of an ever-changing physical, engineered, and social environment. The terms of cognition, communication, coordination, and control are redefined in ways that fit the reality of practice in extreme events. A reframed intergovernmental crisis management system may be conceived as a dynamic interorganizational system that is characterized by four primary decision points: (1) detection of risk, (2) recognition and interpretation of risk for the immediate context, (3) communication of risk to multiple organizations in a wider region, and (4) self-organization and mobilization of a collective, community response system to reduce risk and respond to danger.     

突发公共事件应急管理研究中的重要科学问题

当今,各类突发公共事件已成为构建和谐社会的重要隐患,引起了社会各界的广泛关注.认为,加强突发公共事件应急管理中的科学问题研究是我国社会经济发展过程中产生的重大现实需求,对于建立和发展富有中国特色的应急管理理论以及相应的学科体系具有重要的科学意义;在此基础上,将突发公共事件应急管理中的科学问题归纳为突发公共事件应急管理体系建设战略研究、典型突发公共事件危机/灾害的机理机制研究、突发公共事件的监测预警研究、应急资源管理理论与技术研究、突发公共事件的认知与决策行为研究、突发公共事件的模拟仿真研究、突发公共事件的应急管理系统研究以及突发公共事件的后评估与重建研究,并对其研究现状和发展趋势进行了扼要的回顾和展望;最后建议国家有关部门设立重大研究计划以便加强研究力度,并就如何提炼和组织其中的科学问题提出了一些建议,可为我国开展突发公共事件应急管理中的科学问题研究提供参考.     

Dealing with natural disasters

Over the past two decades, natural disasters have severely hit the Southeast Asian region causing dramatic environmental, economic and social consequences. Through the lens of Beck's risk society framework and the theory of reflexive modernization, this article attempts at empirically taking stock of how the Association of Southeast Asian Nations (ASEAN) is addressing disaster risk through the creation of new regional institutions and mechanisms. In particular, it argues that the accumulation of the experience of catastrophes is leading ASEAN members towards the development of new precautionary initiatives to deal with disasters, and to forge a new way forward for the promotion of disaster cooperation and joint emergency response. The article is divided into five sections, which will only consider initiatives endorsed within the ASEAN framework. The first introduces risk societies as forms of modern societies and of the insecurities of the present world. In the second section attention is drawn to natural disasters as a paradigmatic example of Beck's risk society. The third section explores how ASEAN normative governance is evolving to include the issue of disaster management within its security and social agenda. Then the main institutional and operational innovations and tools through which ASEAN is preparing to deal with disaster risk are explored. Finally, the article suggests that despite ASEAN overall institutional innovations, the practice of cooperation still is effected by several factors, above all the lack of adequate resources and the difficulty of reconciling principles of solidarity with national sovereignty, which hinder ASEAN effectiveness in this area.     

Agency reform as decision process: The reengineering of the Agency for International Development

The Agency for International Development (AID), the U.S. Government's principal dispenser of foreign economic assistance, is struggling to define its mission in the post Cold War era. AID staff and overseas presence has contracted in recent years following reinvention reforms. But reinvention has not clarified the agency's mission nor protected it from powerful critics. AID's future depends on its ability to develop a mission that excites popular demand. Agency reformers promote foreign aid as a means to advance sustainable development in developing countries. But AID's sustainable development mission lacks credibility because it excludes references to reforms required in post-industrial societies. Participation of U.S. local interests in aid management and more effective promotion of familiar premises for aid (many of them consistent with the tenets of sustainable development) are essential elements of a revitalized foreign aid program.     

From Sectoral to Macro Green Governance: The Canadian Department of the Environment as an Aspiring Central Agency

Through a case study of the Canadian Department of the Environment, the article examines three conceptual issues involved as governments seek to institutionalize sustainable development concepts and practices into the center of executive decision-making. The conceptual issues examined in the dynamics of moving from sectoral to macro green governance are: the dynamics of transforming a latent policy paradigm into an operational one; the organizational and concrete resource base needed for environment departments to become and remain a central agency in executive government; and the importance of viable policy communities to sustain new paradigms and make them workable in a day-to-day sense. Five practical constraints are also examined in the Canadian context: the different types of decisions and varying statutory capacities involved; the volume of decisions; the relationships with other departments; the need to mobilize and manage the green policy community and network; and the problems of analytical and scientific competence.     

The Dynamics of an Interorganizational Emergency Management Network: Interdependent and Independent Risk Hypotheses

The purpose of this research is to uncover the dynamic structure of an interorganizational emergency management network after a disaster. This research tests two hypothesized network structures: interdependent risk and independent risk. While the former illustrates the importance of trust and information redundancy in coordinating and aligning emergency preparedness and response, the latter captures the tendency for local actors to seek dominant partners to bridge crucial information across the region. A stochastic actor‐based model with a forward selection strategy is used to analyze the structural effects of endogenous networks and the effects of exogenous community attributes on interorganizational ties. Based on the data sets collected before and after the 2012 typhoons in South Korea, the results support the interdependent risk hypothesis, suggesting that an interorganizational network structure tends to evolve into the notion of shared collaboration risk.     

Commercial Relationships and Spaces after Disaster

Sociological research on the relationship between social bonds and economic activity typically focuses on how social bonds facilitate economic activity. There is, however, a growing and important literature on the development of commercial relationships into social friendships and the important role that commercial spaces can play in facilitating social connections. To date, however, this research has not focused on the important role that these commercial friendships and spaces can play in facilitating an individual’s recovery efforts after a major disaster like a tornado, hurricane or flood. It has also not focused on the effect that major disasters can have on commercial ties. Moreover, while the sociological literature on post-disaster recovery has emphasized the important role of social capital, it has not emphasized the role that social networks developed within commercial contexts can play in helping individuals to rebound from disaster. This article is an effort to fill these gaps in the literature. Using interview data collected in the Gulf Coast following Hurricane Katrina, we argue and describe how meaningful social bonds that emerge out of and are facilitated by commercial activity as well as the social spaces provided by commercial entities can facilitate community rebound after a major disaster.     

AN APPRAISAL OF AUSTRALIA'S DISASTER MANAGEMENT SYSTEM FOLLOWING THE ‘ASH WEDNESDAY’ BUSHFIRES IN VICTORIA, 1983*

Abstract: Australia's current disaster management system does not provide an appropriate interorganisational counter-disaster structure, nor does it ensure an efficient operational structure. Even when allowance is made for the inadequate funding provisions that characterise this area of public operations, the present disaster management system falls short of the degree of protection which society has come to expect. A recent appraisal, requested by the Victorian State Government, which considers the reorganisation of Victoria's “emergency services” fails to address many of the significant aspects that are at the heart of Victoria's and Australia's disaster management problems.     

What Have We Learned since September 11, 2001? A Network Study of the Boston Marathon Bombings Response

In light of recent disasters, it is evident that more research is needed to understand how organizations can effectively coordinate disaster preparedness, mitigation, response, and recovery efforts. This research assesses the effectiveness of interorganizational coordination and collaboration in response to the Boston Marathon bombings. After reviewing the major changes in federal emergency management policies and frameworks since September 11, 2001, this article applies a social network analysis to compare the disaster response networks embodied in formal disaster preparedness plans with the actual response networks. Data come from content analyses of the Boston Emergency Operations Plan, national and local newspaper articles, after‐action reports, and situation reports. The timely response to the bombings is attributable to long‐term institutionalized planning efforts; multiple platforms established for frequent interorganizational interactions through formal plans, training, and exercises prior to disasters; and an integrated communication system.     

Reaching for the Philosopher's Stone: Contingent Coordination and the Military's Response to Hurricane Katrina

When Hurricane Katrina made landfall on the Mississippi Gulf Coast in August 2005, it immediately overwhelmed the abilities of local and state emergency management officials to respond to the ensuing disaster. Although the U.S. Coast Guard and some military units were on scene shortly after the passage of the storm, there seemed to be interminable delays before the military forces began to arrive in numbers to both provide humanitarian relief and secure the affected areas. This article analyzes the response of the National Guard, active-duty military, and Coast Guard forces through the lens of coordination. We find evidence of the successful use of both traditional hierarchical and network-based coordination; we also find support for Donald Kettl's idea of "contingent coordination."     

Power and Cognitive Accuracy in Local Emergency Management Networks

Using network power bases and cognitive accuracy concepts, this study examines two local emergency management network changes. The authors review five power bases—structural-based, resource-based, actor-based, cognitive-based, and political-based power—to explore the perceived power of network actors. Three research propositions are proposed with respect to the relationship between the network power bases and the cognitive accuracy of network participants. The authors find that political-based power is strongly correlated with perceived power. The article concludes with future research questions and directions for advancing current scholarship on emergency management networks.     

Public Management Reform: Competing Drivers of Change

Public management reforms often are portrayed as part of a global wave of change, and all organizational change is interpreted within a single reform paradigm that is rooted in economics and market–based principles. Reforms outside this paradigm go unnoticed. This article examines the assertion that different drivers of change competing with the dominant focus of management discourse remain present and influence the direction of reform. It presents three alternative drivers of change rooted in normative values and provides evidence of their relevance from three national cases. Normative influences are reflected in a stream of activities occurring within the same time period in different civil service systems. The direction of public management practice cannot be seen as fully determined by any one approach to government reform or as traveling in only one direction. Understanding the balance among competing drivers of change is a key to interpreting both contemporary and future administrative reform.     

Community‐Based Organizations and Institutional Work in the Remote Rural West

The institutional landscape for public land management in the U.S. West underwent a seismic shift in the 1990s as the long‐dominant resource extraction paradigm was replaced by the ecosystem management paradigm. Here we analyze the efforts of community‐based organizations (CBOs), entities that emerged in some locations across the West to help their respective communities navigate the transition from resource extraction to environmental stewardship. Despite their formal status as civil society actors, in practice CBOs came to fill various institutional gaps by taking on roles traditionally assigned to both the state and the private sector. We use a case study approach to examine how the Hayfork, California–based Watershed Research and Training Center engages in institutional work within a setting that is at once both open and constrained, as the rural community within which it operates lacks strong state‐ or industry‐led development trajectories while remaining constrained by the legacies of past institutions.     

党建引领社区公共价值生产的机制与路径:基于上海“红色物业”的实证研究

基于公共价值领导理论,对上海“红色物业”的创新过程和内在逻辑进行实证分析。研究发现,“红色物业”是政党基层组织在社区治理网络中的拓展和融入。在这个过程中,通过建立愿景塑造、共识形成、主体规范、协调沟通、行为监督五项机制,再造了物业管理相关方之间的连接和关系,形成了对于社区多元主体的公共价值领导,引导了价值共识的形成,维护并激活了导向公共价值的“治理网络”,最终创造了社区公共价值。