Is it really performance that is measured？ A reflection of the South African Government＇s performance management system

The institutionalisation of performance management in the South African public service is a post-1994 intervention necessitated by the need to counteract the legacy of poor performance in public service institutions. Performance management as an integrated system is not a standalone intervention, but has direct links with other organisational processes. At both the micro- and macro-levels, PMS （performance management system） recognises institutional performance relationships between individuals＇, teams＇ and departments＇ performance contributions for attaining government performance targets. These institutional performance relationships in the South African public service have attracted excessive attention, whilst their performance impact in communities has been overlooked. In addition, the interdependence between the dichotomies of PMS： institutional performance relationships and performance impact have also been overlooked. In the South African context, this condition creates a disparity in terms of which government employees are rewarded for outstanding performance, whilst targeted beneficiaries express dissatisfaction, often with violent protests, over government＇s performance in the delivery of basic services. The protestors cite poor service delivery in prioritised key performance areas of the South African Government. The granting of performance rewards to government employees is an expression of performance excellence, which should translate into quality service delivery. Such delivery should not only meet the levels of service delivery expectations of targeted communities, but should also result in their total satisfaction. The article is founded on the basis that any disparity between targeted beneficiaries＇ service expectations and level of satisfaction can be linked directly to government progress in PMS implementation.     

Strengthening intergovernmental relations for improved service delivery in South Africa： Issues for consideration

Fifteen years after South Africa＇s first democratic elections in 1994, a significant percentage of the population is yet to access basic services and infrastructure because of government＇s slow pace of service delivery. Following the recent elections in April 2009, various forums have placed the debate on good governance and issues of service delivery high on their agendas. This has led to an increasing call for the present government to speed up service delivery and improve the living standards of majority of the people of South Africa. In this regard, government must seriously consider all mechanisms that have hindered delivery and other issues （that have contributed to government＇s slow delivery pace） must be revisited. Amongst other challenges is the issue of managing intergovernmental relations （IGR） in a more effective and efficient manner. The paper reconsidered the extent to which IGR could be maximised as a facilitative element in governance and argued that what needed to be earnestly pursued are integrated and improved administrative processes, as well as coordinated and aligned governmental systems. This paper therefore sought to position IGR as a possible opportunity for the improvement of service delivery＇. It further reflected on some of the pertinent challenges that impact on IGR, as well as presented some pointers for the future.     

On restructuring ways in realizing the public service function of village and town governments in building a new countryside

Although the village and town government is at the minimum level of political organization in the state administrative system, it is responsible for the layout and organization of rural public facilities, commonweal projects, and for providing the countryside with public goods and services. How they fulfill their duties have a direct impact on the rural stability and development and on the whole country and society. With the establishment of socialist market economy and faster rural urbanization, the functions of the village and town government have changed to a greater extent. However, in the social transition period, phenomena like ＂the vacancy＂, ＂the offside＂ and ＂the dislocation＂ still exist in the operation of the village and town government. Through function analysis of village and town governments, this article analyzes the problems which the public service faces in building a new countryside, and proposes the feasible ways in function restructuring to the public service orientation for village and town governments. These are of great realistic significance for the construction of new socialist countryside and public-service-oriented government.     

The Factory： Organizational Culture,Organizational Structure,in the Small to Medium Size 21st Century Chinese Factory

China is the ＂factory to the world＂, but little is known outside of China about the small to medium size （SMS） Chinese factory. This ignorance can cause considerable misunderstanding, particularly among Western buyers of goods made in China. The Chinese factory originated in the 18th century and changed as China itself has changed. Still, the Chinese factory is different from factories that emerged in the 18th century Europe and the 19th century America, during their respective ＂industrial revolution＂ periods. This paper is a qualitative analysis of the SMS Chinese factory more than a decade into the 21st century, across industries, across regions, based on the author＇s participant observation in the course of 14 research trips to China lasting a total of two years across a 10-year time period. China has the most efficient SMS factories in the world, although many are working significantly below capacity. New Chinese factories are state-of-the-art, clean, healthful, safe, and able to deliver orders substantially on targeted schedule. Quality Control （QC） can be erratic and passed on to the buyer. On balance, strengths far exceed weaknesses, and opportunities outweigh threats, even as Taiwanese investments begin to be withdrawn from mainland China.     

An analysis of e-government in the Department of Home Affairs of South Africa

The new information and communication technologies （ICTs） are radically redefining the world＇s social, economic and political landscape. People live in the information age and their environment and needs are changed by the development of ICTs. The Republic of South Africa as a democratic country also faces the challenge in the information age. The Government of South Africa has embarked on a number of measures to ensure that information and communication technologies （ICTs） play a vital role in society. The Department of Home Affairs （DHA） plays a central and indispensable role within the public service, impacting on the lives of all the citizens and the people who visit South Africa. The DHA has felt the pressures emanating from South Africa＇s transition to democracy and the tremendous growth in the demand for its services. It is important for the DHA to adopt the ICTs in its services to deliver them conveniently and efficiently to citizens. The paper presents the research undertaken of the present status and application of e-government in the Department of Home Affairs in Republic of South Africa as well as the analysis of challenges the DHA faces in the quest to deliver services with ICT. Feedback obtained from clients was reviewed with the aim of offering recommendations on how the DHA can improve service delivery using ICT.     

An engine of growth or a cog in the wheel： Reality and perceptions of family enterprises in China

Since the economic reforms began in the end of the 1970s, family enterprises have emerged and thrived in the People＇s Republic of China, and have contributed significantly to China＇s phenomenal growth in the last few decades. Yet, little recognition, scholarly or otherwise, was given to family enterprises in China. The author argues that such a lack of recognition of family enterprises in China has to do with various negative perceptions of family firms and entrepreneurs. Among such perceptions is the view that family enterprises are ＂backward＂ and ＂unscientific＂, and as such they need to be modernized or they will disappear. This article calls for more rigorous and ethnographic research of family businesses in China, because such research will not only afford much needed attentions to the issues unique to family businesses, but also provide a comparative case to the study of Confucian capitalism, which is believed to be an alternative to western capitalism.     

One-Stop Shops Reform in China as Sequencing： A Case of Chuzhou City

The article describes the action trajectory and the value concept of e-government service innovation in Chuzhou City, Anhui Province during 2006-2012. The background, value orientation, innovation, and reconstruction results as well as implementation strategy of the sequence of four rounds of reorganizing a one-stop shop structure are analyzed. From the perspective of overall efficiency of government services, some recommendations are put forward to break fragmented services of local government. At the level of central government, ideas and future directions have been discussed. In this respect, the Chuzhou City Government has been a pace-setter. Last year, it launched a new round of government reorganization. The aims are to realize every ordinary matter by applying one examination and approval and one review exercise; further increase the rate of on-spot handling; and try to ensure that for every complex matter, the three steps of reception, examination, and approval procedure should be completed in five days.     

Negotiated agreements in the Dutch context and its inspirations for Chinese environmental management

Covenants have become a widely used policy instrument in European countries. Covenants are negotiated agreements between government and industry in which industry obliges to take ＇voluntary＇ action to help realizing policy objectives. This paper describes and analyses the evolution and development of the use of such covenant model in European environmental policy practice. After an extensive evaluation of the effect of the covenants in the European context, the paper conducts a comparable study of the Chinese environmental policy context with that in European countries, expose that Chinese environmental policy and environmental practice is still in the first stage of Europe environmental policy and practice evolution. As a conclusion, the paper explores the possible application of covenants as a ＂third strategy＂ in Chinese environmental policy.     

Local administration of community psychological servicest

The paper examines the necessity of delivering community psychological services and outlines the role of local government. The research employs both quantitative and qualitative techniques, primarily surveys, questionnaires and interviews. There are increasing psychological problems in China, in particular in first-tier cities such as Shanghai. Municipal administration of said services is discussed in terms of location, community awareness and attitude. Moreover, the extensive use of civilian volunteers, managed by the local government, is analyzed since it is integral to the effective delivering of community psychological services. The case of Liangcheng Community presents positive results achieved in delivering psychological services. It describes the experience of local administrators as well as their focus. Furthermore, the study looks at the consciousness of staff, the involvement of civilian volunteers, the available funding and the support of professional institutes. This paper also discusses the main reasons of the shortage of delivering these services in most communities in China. They are to be a lack of supervision from the central government, poor awareness of local administration, a severe lack of relevant skills and experiences in this field, and ineffective implementation by local administration. Finally, the paper attempts to make clear the daunting challenges faced by the local administration in dealing with this serious social issue in China. Besides the huge number and the types of mental illness, there is also a shortage of professional people. Public perception needs to be changed and more funding should be redirected into the necessary services.     

Agencification of Public Service Delivery in Nigeria： An Empirical Study of Selected Public Agencies in Lagos State

There have been efforts to establish agencies as part of a strategy to improve service delivery world-wide. In Nigeria, agencies have also been established at both the national and state levels. The Lagos State Government has also established various agencies to fulfill different government functions in the state. After many years, the activities of these agencies have improved the delivery of services to the people in Lagos State, but there is still much to be done. This is why this study examines agencification of public service delivery in Nigeria with reference to Lagos State. The study uses mixed methods and triangulated data to achieve the research objectives. Questionnaire was used to collect data from service users and departmental officials. Face-to-face interviews were conducted with key officials of the selected agencies. Key documents were also reviewed. The findings reveal： lack of human resources capacity, inadequate financial management skills, and poor management of service providers, and the environment of the people of Lagos State are not considered in the conception and the implementation of the service-delivery-driven agencies. The study therefore recommends that agencification of public service in Lagos State as conceived if properly implemented can contribute to effective public service delivery.     

计划生育:保障中国妇女获得更多人权

synopsis:Family planning,a basic state policy of China’s,has put toan end the situation in which Chinese women merly served asthe tool for breeding children and thus given them more humanrights:They now enjoy the right to choose in regard to birthsand as a result their health and education have been improved,guaranteeing their right to better participate in various social un-dertakings.     

Globalized economies or globalized bodies？ The economical and cultural factors of obesity in China

This paper is a review of the literature that examines obesity in China. Multiple factors that contribute to this phenomenon are investigated, such as globalization, urbanization and cultural changes. Most of the researches reviewed in this paper concern urban, coastal populations of China. Obesity is defined differently for Asian populations; thus, diagnosis has been underestimated in the past. As China＇s economy develops, the country may now be gaining western problems, such as obesity. Obesity is related to economical causes as China participates in international business and trade. Furthermore, the role of the globalized food industry is reviewed. More western food companies and restaurants have infiltrated Chinese cities, causing mass changes in the traditional Chinese diet. Likewise, employment is a significant factor examined since more occupations in Chinese cities have transitioned to the service sector. Cultural attitudes differ from those of the West in which the Chinese view heavier bodies as healthier than thinner figures. Interventions that have been attempted are reviewed.     

Farmer Associations and Rural Development in Taiwan

This paper explores a unique Public-Private Partnership （PPP） formed by the government and Taiwanese Farmer Associations. Particularly, it will investigate a pattern of the PPP that has successfully promoted rural development and agricultural modernization in Taiwan since the 1950s. TFA＇s （Taiwanese Farmer Associations） establishment inherently came from Japanese Cooperatives before World War II. The Performances of those farmer organizations are combinations of economic, social, and educational synergies. The rural development experiences in Taiwan demonstrate that success of rural modernization is carried out by a special PPP. First, this paper discusses the establishment and development of farmer cooperative organizations in East Asian societies. Particularly, it focuses on collaborative mold and process in which both the government and TFA have been extensively involved. A specific cooperative apparatus between the government and TFA functioning and operating as a perfect PPP has been formed under administrative guidance of the state. Thirdly, this paper looks at input and various supports in financial and policy perspectives by the public sector. Fourthly, the paper discusses legal framework, administrative apparatus, and governance pattern for TFA. Fifthly, the significant findings of paper illustrate that a specific PPP successfully involving in rural modernization in Taiwan is derived from the state＇ guidance that properly regulates a collaboration between the government and TFA. The so-called East Asian model of PPP, as revealing in agricultural modernization and rural community development in Taiwan, may become valuable experiences for most of developing countries.     

Ambiguities of social transformation： A critical framework for the concept

All the conceptualizations regarding to societies inevitably have been determined, or at least motivated by ideological processes, through the apparatus professionalized on the ideological reproduction of the social structure （Althusser）. The core question of this paper is scrutinizing the particular ideological contexts under which the ＂social transformation＂ concept has grown. The critical conceptual archeology on social transformation will seaway to a discussion of two other related concepts： development and globalization. It is still ambiguous whether social transformation discussions will take the ex-position of the developmental approach, or instead be a critical alternative to the neo-liberal ideas in social sciences of the 21 st century. If the concept is taken literally, we can possibly never see a society which does not experience a ＂transformation＂ in ＂social＂ terms at all. Societies have always been transformed through social processes. However, as an independent concept it appeared in a particular contextual basis. This same multi-dimensional context was the driving force behind UNESCO＇s organization of the MOST （Management of Social Transformations） Program. This paper can be considered a theoretical framework focusing on social transformation as defined through the examination of its principal ideologies and the study of the concept＇s reproduction through international institutions.     

E-Documentation as Medical Services Quality Determinant on the Private Dentist＇s Surgery Example

The paper presents the modem management of health care institutions in the electronic medical document （EMD） context. Electronic medical document is in the form of software that provides a comprehensive system for the whole dentist＇s surgery management. The program allows for complete service of the patient in the private dentist by keeping records, archival photographs, the settlement of visits, and patient registration. It has been shown that technological innovation can fundamentally change the quality of the medical services in Poland, making a revolution in the management of budgetary expenditure. Electronic medical document is a system for the citizens of the 21st century. This is a new quality in healthcare administration, reimbursement systems, and most importantly patient care. Created based on specified standards and national standards, information databases ensure the reliability and comparability of data, and can be an analytical tool for health policy planning at various levels of the administration.     

The Thai Royal Project Foundation Retail Stores： How and why the consumers buy？

The Royal Project, established in 1969, has responded to His Majesty＇s initiative to help the hill tribes in growing useful crops which enable them to have a better standard of living. In 1992, the Royal Project was transformed into Royal Project Foundation in order to become the public organization that can be operated efficiently as a private company. After that, the Royal Project Foundation Retail Stores or ＂Doi Kham＂ were set up to help distribute products and produces from the project and its members. However, the Royal Project Foundation Retail Stores are currently lacking of adequate marketing information to help management make the right and more aggressive decision. Therefore, this research was conducted in order to explore the consumers＇ behaviors and their reasons towards the purchase from ＂Doi Kham＂. Furthermore, consumer clustering and characteristics of each group are discovered. A survey of 341 current customers from 2 most crowded branches--Don Muang International Airport and Farmer Market in Bangkok--was done using self-administered questionnaire. The data obtained was then analyzed by using factor analysis, chi-square test, ANOVA and cluster analysis. The results show that majority of customers are women aged between 24-50 and having income more than 20,000 baht （around $606） a month. Most of them bought the Royal Project Foundation products from ＂Doi Kham＂ directly instead of the private-owned stores. More than one third of samples shop more than twice a month and spend moderately around 100 to 499 baht. The most popular products are temperate-climate vegetables, followed by agricultural processed food and temperate-climate fruits consecutively. Main reasons that the consumers buy the products are the product quality, standard labeling, helping welfare of farmers and hill tribesmen and brand credibility respectively. For marketing factors, the most important factor influencing the purchase is product quality and safety, followed by convenience of shopping, pricing, store service, store layout/displays and promotion consecutively. Three groups of clusters are obtained--＂traditional buyers＂, ＂service-oriented buyers＂ and ＂price-concerned buyers＂.     

Further improvement on the regulation of food safety in China

Market mechanisms in food safety management can not fully play its role, together with food producers, processors, distributors and other stakeholders＇ breach of competition rules, so food safety management must rely on government regulation. But at this stage, government regulation of food safety in China is not perfect, vicious food safety incidents that continuously occur seriously endanger lives of people, reduce the credibility of government functions and hinder the stable development of social harmony. Therefore, improving the food safety laws and the food safety regulatory system, establishing food safety credit system and expanding social participation of food safety supervision mechanism are the top priority of the government to regulate food safety.     

Social Determinants and E-Disclosure： Empirical Evidence From Spain

In the last few years, new communication tools have been changing the relationship between administration and citizens in order to enhance public accountability that is essential for government transparency. Public accountability and transparency on the web are topics that have attracted the interest of several scholars, who have begun to investigate the determinants of disclosure. The local government＇s websites have become the main channel for communication with stakeholders and the most important disclosure tools. This paper explores the use of websites by local governments; especially, its aim is to find out which social determinants predict the diffusion of e-disclosure in the public sector in light of agency theory and neo-institutional theory. In particular, the paper contributes to increasing the literature on the e-disclosure, moreover, the scoring system for the e-disclosure analysis in public local government is proposed. The analysis is carried out on a sample of local governments （LGs） in Spain during 2012.     

The effects of global crisis on the Albanian economy

East European countries, including Albania aren＇t totally immune from the troubles of the international financial trade, although they will not have direct influence on their finances system. These effects of the global economy crisis have begun to be felt even in Albania. The poor classes will be much more and faster effected from this crisis. This article will treat the effects of the crisis into these classes, and the risks that this crisis brings to their finances. Important factors for this will be the decrease of the monetary incomes in the country, the emigrant remittance and foreign investments decrease and as a result they will influence in a decrease of the income for person in the country, which will have much influence at this level. The intention of the article is to treat the policies that should be taken by the government to protect them. The government of these countries should be concentrated in the social protection of the poor classes and in the ways of overcoming the crisis for them.     

Determinants of e-government maturity： Do organizational specific factors matter？

E-government is said to be an efficient and effective way of delivering government services to its customers. Web information accessibility and online transactional services increase transparency, openness of bureaucratic institutions and reduce cost of transactions. Global e-government surveys which portray the trend in countries＇ e-government readiness and stage of e-government maturity rank developing countries at the bottom. Based on the benefits reaped from e-government and the fact that some countries can progress than others; it is evident that e-government has become a development phenomenon to researchers and policy makers. Accordingly, the basic empirical question to researchers has been on what determines e-government maturity？ To answer this question, it is important first to distinguish between e-readiness and e-government maturity in order to understand the intuition behind this question. E-readiness comprises of all prerequisite necessary to implement e-government while e-government maturity refers to the actual level of e-government progress a country has attained based on websites assessment. While macro factors such as level of Gross Domestic Product, human capital and ICT （information and communication technology） infrastructure are important in determining e-government maturity at the national level; they may not necessarily explain differences of e-government maturity among government agencies within the same country. In other words, why there are differences in e-government maturity among governmental agencies even in those countries which are ranked at the top. In this paper authors argue that organizational specific factors play a vital role in determining the stage of organizational e-government maturity. To accentuate the argument, authors provide one of the possible frameworks and respective propositions to indicate the influence of organizational specific characteristics on e-government maturity.