Public service delivery in South Africa: The political influence at local government level

This paper analyses poor service delivery at local government level, which is attributed to the politicisation of administrative components in municipalities, resulting in poor local governance. The public service delivery system has been perceived as one of the most important ways of reducing poverty through poverty alleviation programmes. As part of the South African government's cooperative system, key stakeholders in municipalities ought to adopt an integrated approach to public service delivery. An integrated approach to public service delivery demands that local municipalities, together with relevant stakeholders, integrate processes and services to ensure effective and efficient service delivery. This ultimately will result in an improved standard of living and sustainable livelihood for communities. With regard to public service delivery, local municipalities have the obligation of creating income opportunities people, especially the poor, with the sole aim of contributing towards poverty reduction and the realisation of the expectations of people, as stated in the South African government's White Paper of transforming public service delivery. The political interface in local municipalities greatly affects effective and efficient administration, as well as growth opportunities. Administrators, therefore, have the important function of ensuring that explicit assignments of objectives and administrative functions are wholly separated from the policymaking activities of government. This paper, therefore, suggests that municipalities adopt the merit system and abandon the spoils system that is highly characterised by political favours and political interferences. Political favours and interferences are dominant in local South African government, and they hinder the process of providing services equally.     

Claiming rights in exile: women’s insurgent citizenship practices in the Thai-Myanmar borderlands

ABSTRACT

This paper examines insurgent citizenship practices employed by activists in the exiled Burmese women’s movement from the 1990s and onwards. Consisting of political exiles, refugees and ethnic insurgents, this movement has successfully used the transnational, transitory space of the borderlands to constitute its participants as political subjects with legitimate claims to rights, citizenship and leadership. Drawing on interviews, this analysis interrogates women’s activism through the lens of insurgent citizenship practices. Thus, how have Burmese women’s activists claimed rights and lived citizenship in exile? Three main strategies are examined: firstly, women activists have positioned themselves as political actors and authorities through involvement in governance and humanitarian aid delivery in refugee camps. Secondly, they have claimed rights and political subjectivity through engagement with international norms, networks and arenas. Thirdly, they have claimed citizenship and political influence in oppositional nation-making projects through engaging with and negotiating ethno-nationalist armed struggles. The analysis highlights the multifaceted nature of women’s insurgent citizenship practices, showing how they navigate multiple marginalized subject positions, direct their rights claims towards multiple governing authorities, and enact multiple political communities.     

Priming the Parish Pump

Abstract

In this article we argue that the almost exclusive focus of political communications research on national political actors and agencies has led to an inadequate understanding of the functioning, the relevance, and the influence of local political communications strategies. This paper seeks to redress this neglect through exploring political marketing strategies of national political actors and agencies which have implications for local political communications; and political marketing strategies of local political actors and agencies and their implications for local political communications, with specific reference to the local newspaper coverage of the local campaign in the 2001 UK General Election. Drawing on a unique and extensive analysis of local newspapers' election reporting, combined with detailed interviews with journalists, editors, politicians and their agents, we argue that news management strategies enacted at a local level were characterised by an exchange relationship in which, although parties traded information for editorial space, the local news media retained a dominant role. Thus, although parties were, to differing degrees, successful in securing coverage of their candidates and policies, this success was always achieved in the context of local newspapers setting the broader agenda.     

Contested narratives of encounter from a bridge-building project in northern England

ABSTRACT

Recent years of community engagement under the war on terror in the UK have seen the co-option of bridge-building initiatives into wider narratives of securing communities. Through ethnographic insights into a peace building inter-faith initiative that made it onto the news as a ‘deradicalization’ workshop, I show how encounters in such projects are susceptible to being reframed into the very narrative in which encounters are sought after in the first place as a political settlement to growing inter-ethnic tension and conflict. This paper contributes to the growing geographies of encounter literature by making more explicit the narratives that shape how encounters function.     

Realizing the Vision of eGovernment

Abstract

This article discusses the emerging trends in eGovernment, based on the most recent results of Accenture's global study and rankings of countries' eGovernment maturity. Governments began outlining their visions for online service delivery some five years ago, and, since that time, have had varying degrees of success in turning those visions into reality. The benefits are clearfaster, cheaper, more personalized and efficient service delivery that citizens and businesses can access literally whenever they need it.

Realizing those benefits has, however, proven somewhat elusive. The article discusses what governments will need to do to realize their eGovernment visions and highlights through example best practices in eGovernment.     

The Political Economy of Public Reform Adoption: Patterns in Twenty Indonesian Districts

ABSTRACT

New Public Management (NPM) reforms are often perceived as technical, with little attention to political and institutional factors. Comparing choices in 20 Indonesian districts, we explore which of four political economic factors influence uptake of NPM-based service delivery reforms. We find that democratic political competition laid the groundwork for political alliances, patterns of patronage, and party provision of benefits that condition reform choices. State-led policy entrepreneurship was evident from education agency technocrats. Public sector modernization may have increased orientation towards performance, with education reforms adopted by districts already achieving relatively good sectoral results. Health reforms were more common in districts providing greater opportunities for citizen participation. The complex interactions among the factors argue for working within these realities, rather than seeing them as impediments to be avoided in a drive for reforms. Education technocrats’ dominance, bolstered by central policy priorities, argues for more nuanced mechanisms for meeting national goals to avoid crowding out responsiveness to local citizens.     

Ideas,spaces and ‘sovereigntyscapes’: Dramatising Scotland's production of a new institutional fix

Abstract

As part of a general endeavour to ‘modernise’ Britain for the epoch of globalisation, Britain's New Labour government has sought to integrate wide‐ranging constitutional reform with new structures for regional governance. Perhaps the most radical proposal concerns the attempt to align continued UK sovereignty with an elected parliament for Scotland in what has been called a ‘new covenant with the people’. This paper draws on Jane Jenson's neo‐Gramscian discourse‐regulation theory and its stress on social agency and the politics of representation, to explore the political, economic and socio‐spatial tensions and the related ideas, discursive forms and political processes that have given rise to this emergent institutional and representational ‘fix’. The author argues that rather than being perceived of solely as some ‘modernisation move’ on the part of a New Labour project, this reconfiguration of power and representation also needs to be traced to the political and representational style of Thatcherism, in particular, the latter's continuous ‘testing’ of the 1707 Treaty between Scotland and England as a negotiated settlement of economic and political union. The paper concludes with some reflections on the future prospects facing any future Scotland‐UK institutional settlement, including the question of sovereignty.     

It's Not Just a Job: Military Service and Latino Political Participation

Using the Latino National Political Survey, this paper tests the hypothesis that military service serves to stimulate electoral and nonelectoral political participation by Latinos. The results are compared with those for Anglos (non-Hispanic whites). The data show that Latino veterans, and particularly draftees, exhibited higher levels of voting and low-intensity nonelectoral political activities. Anglo veterans did not increase their participation to the same extent. Service in the volunteer army was a much less important explanatory factor of both Latino and Anglo political participation. Military experience therefore has a greater impact on Latinos than Anglos, and the draft experience was more important than volunteer service.     

Progressive setback in East Asia: why and how urban citizens challenged the new politics

Abstract

Referring to the short-term survival of new progressive governments, ‘progressive setback’ has been a remarkable political phenomenon in many East Asian countries during the recent decades. Regarding this phenomenon's background, this paper investigates why and how urban citizens challenged their progressive governments in Thailand, South Korea, and Japan. First, this paper argues that the progressive setback across East Asia reflects the difficulty progressive governments faced in overcoming the legacy of longstanding conservative regimes, which had locked urban citizens into specific modes of subsistence. The progressives invoked the protest of urban populations as their new socioeconomic policies undermined these populations’ traditional basis of subsistence. Second, an investigation of the primary modes of urban subsistence in each country makes the cross-national comparison of progressive setback possible. Urban middle classes in Thailand, as an exclusive group incorporated into the mainstream political economy, engaged in a fierce contest with a progressive government that denied their privileged status in Thai society. In Korea, the self-employed turned to the conservative party since market restructuring programs of the progressive government made it difficult for these self-employed to maintain profits and sustain their livelihood. Finally, Japan's urban workers could not welcome the welfare expansion of the new labor-friendly government, because this class was too dependent upon wage incomes to agree with the consumption tax hike that welfare expansion required as its precondition. This paper implies that the old habits of urban citizens are an important hurdle for East Asia's progressives to overcome.     

Moving Toward Mixed Service Delivery: The Growth in Schools Run by Non-Governmental Providers in Ten Cities

ABSTRACT

The delivery of public services by a mix of government and non-governmental organizations can offer many public policy benefits. When direct governmental provision has predominated, however, achieving these benefits requires building the supply of non-governmental service providers, which requires understanding how to improve their availability and quality. Integrating the literature on contracting and mixed delivery, this article specifies three categories of supply-building tactics: creating markets, buying smart, and managing markets. We then report on 10 cities that have nurtured the supply of schools run by non-governmental organizations. We find that cities’ supply-building efforts fall along a continuum from passive to active, and they employ some types of tactics (creating markets, buying smart) more than others (managing markets). Differential changes in market share across the cities we studied suggest a relationship between supply-building activities and movement from exclusive governmental provision toward the mixed delivery of schools. These findings suggest hypotheses for future research on governmental efforts to build the supply and capabilities of non-governmental service providers in order to pursue mixed service delivery.     

Tajikistan’s Atomised Peace: Approaching Conflict Management from the Ground Up

ABSTRACT

By analysing constitutive everyday peace practices, the article shows that poor socio-economic conditions, rather than political grievances and aspirations, are major sources of an actual and potential discontent in present day Tajikistan. It is argued that peace is atomised in a way that it is upheld through state withdrawal from welfare provision and an ongoing, ever more deepening fragmentation of the social fabric in the context of the precarity accompanying the country’s integration into the global political economy after the Soviet collapse and the subsequent civil war (1992–97). Nevertheless, individuals themselves navigate, domesticate and mitigate conflicts from the ground up.     

Apathy and its Discontents: Social Capital and Social Awkwardness in American Life

ABSTRACT

The transformation of the state in the neoliberal era has characterized the debate in international/comparative political economy and political science scholarship. Many of such accounts, however, often assume a static and reified vision of the state. In contrast, this study, by focusing on the dimension of political agency in the state, provides for a qualitative analysis of the transformations of the Italian state during the consolidation of neoliberalism (1988–2009). Through a Critical Discourse Analysis of the political economy of Italian governments, the article tests two main hypotheses. First, similar discursive strategies of legitimation of neoliberal reforms and permanent austerity are found across the party-system. Second, these strategies occur, with no significant variations, throughout the period considered by our study. The aims of the article are three. First, to emphasize the relevance of political agency in the state to the imposition of neoliberalization; second, to explore how the neoliberal idea of state is redefined within a constellation of collateral discursive strategies; third, to emphasize the importance of the analysis of context-based discursive strategies of neoliberalization. While the empirical analysis confirms the cross-party and longitudinal extension of neoliberal political economy, the conclusions discuss the relevance of these findings to understand contemporary democratic crisis.     

Local community on trial

Abstract

While plenty has been written about the reinvention of the social by the Third Way as a new governmentality of control, consensus, and social integration, less has been said about its subtle elision of social and the local, and the implications of this elision for urban and regional regeneration. This is the theme taken up by this paper, beginning with a critical appraisal of the recent turn by New Labour to community cohesion and social capital as a means of overcoming local poverty and disadvantage. It shows how the social has come to be redefined as community, localized, and thrown back at hard-pressed areas as both cause and solution in the area of social, political, and economic regeneration. The second half of the paper develops an alternative designation of the local-social that is less instrumentalist, decidedly a-moral (though equally ethical), agonistically political, and geographically unconstrained. It argues for a return to ideas of agonistic democracy and the society of commitments and connections so thoroughly repudiated by new versions of market social democracy.     

Ecological determinants of volunteerism among Asian and Latinx immigrants in California,US

ABSTRACT

Volunteerism offers various health benefits and increases the level of cohesion among communities. Connectedness to communities may be particularly important for immigrants to promote their integration into the host society. However, research that systematically examines factors that contribute to volunteerism, particularly among immigrants, remains scarce. The purpose of this study is to investigate the associations between the ecological determinants and volunteerism among Asian and Latinx immigrants. The authors used the 2009 California Health Interview Survey Multicultural Discrimination Module, the most recent and state-representative data available, and found the similarities and differences of those associations between Asian and Latinx immigrants. The authors discuss the implications of results and recommend that strategies to promote volunteerism among immigrants should be accompanied by consideration of their race and ethnicity, family, neighbourhood, and life experience.     

Using the Law as a ‘Harmonious Weapon’: The Ambiguities of Legal Activism in Favour of Migrant Workers in China

Abstract

Legal mobilization has spread in China over the past 20 years and is generally considered by both activists and scholars as a way to advance democracy and rule of law. Focusing on the mobilization in favour of migrant workers and on politically moderate practices, which are both more frequent and widely held as more successful, I argue to the contrary that resistance and reproduction of political domination are mutually constitutive. Public interest litigation and administrative litigation appear as new forms of political participation that constitute an internal regulation to the authoritarian regime, thus contributing to explain the regime's capacity to adapt and its durability. This article also accounts for new strategies developed by some lawyers that shun the courts and use law to ‘empower civil society’ and that thus do not contribute to structural reproduction. Though activists are struggling to turn their strategies into more institutionalized practices, they remain an ad hoc mechanism of internal control.     

Citizen Attributions of Blame in Third‐Party Governance

The authors use a survey experiment to examine how structural differences in governance arrangements affect citizens’ notions of who is culpable for poor service quality. More specifically, two questions are investigated: (1) When things go wrong, do citizens attribute more blame to political actors if the provider of government services is a public agency or a private contractor? (2) Does the length of the accountability chain linking political actors to service providers influence citizens’ attributions of blame? The authors hypothesize that provider sector and accountability chain length affect citizens’ perceptions of political actors’ control over service delivery, which, in turn, inform citizens’ attributions of blame. Mixed support is found for this theory.     

Outsourcing: Uncovering the Complexity of the Decision

ABSTRACT

Outsourcing is a phenomenon that, on the surface, is used to reduce costs and enable an organization to focus on its core competencies. In researching into outsourcing and whether this assumption holds true, this article focuses on public health organizations where outsourcing has been applied to both clinical and non-clinical services. In the cases observed, public sector managers assumed contracting would lower production costs for peripheral services whose outcomes could be easily measured and monitored. Clinical services were not usually outsourced because these core services were more difficult to measure. In implementing contracts for non-core services, decision makers' political and ideological objectives overshadowed management imperatives that are necessary for effective contract design and implementation, leading to poor service outcomes and little cost savings. Choosing the “right” services to contract does guarantee good outcomes such as lower costs and improved labor flexibility, but it is necessary to understand that optimum outcomes are only achievable if the service is clearly non-core, has measurable outcomes, and has low transaction frequency. It is also clear that outsourcing will not remove management problems; it simply adds another layer of complexity on top of managing staff who still provide the service.     

The Impact of Political Factors on Local Government Decentralisation

ABSTRACT

The process of local decentralisation of public services delivery has attracted research attention because of the wide range of factors that induce governments to make this decision. Nonetheless, most such studies have focused on economic and financial aspects, ignoring the impact of political factors. The scarce previous research about political factors is the motivation for this study. We used panel data models based on 153 Spanish municipalities with populations over 50,000 for the period 1999–2007. The process of decentralisation is disaggregated according to the legal form of the entities: corporations and foundations. Our results show that more corporatisation processes are carried out in environments where political competition is lower and the party in power enjoyed greater support in the last elections. Additionally, decentralisation processes usually take place in the years immediately following elections, especially through foundations. Furthermore, both forms of decentralisation are more likely to be initiated by right-wing politicians.     

Informal Service Access in Pro-Cyclical Welfare States: A Comparison of Electricity Theft in Slums and Regular Residential Areas of Montevideo

Abstract

It is often thought that political incumbents in developing countries abandon the poor during economic crises because of narrow and pro-cyclical welfare policies. In contrast to that view, this article argues that informal transfers for those excluded from the welfare state represent an example of “social policy by other means”. During dire economic conditions, democratic incumbents, who need the support or acquiescence of dislocated groups, expand irregular access to the electricity service counter-cyclically. Comparative time series data from slums and residential areas of Montevideo show that electricity losses respond to the political provision of both informal social insurance and informal redistribution.     

Local,National and Global Islam: Religious Guidance and European Muslim Public Opinion on Political Radicalism and Social Conservatism

The attacks on the Charlie Hebdo magazine and Kosher supermarket in Paris in January 2015, as well as the announcement of a ‘Caliphate’ by radical Islamists of the so-called ‘Islamic State in Iraq and Syria’ (ISIS) in 2014, reignited political and academic interest in the possible appeal of radical Islamism among young Muslims living in Western Europe. This analysis expands existing knowledge by adding a large-n, cross-national comparison to the small-n or single-case-study approaches dominating research on European Muslims over the last two decades. Moving beyond examination of the interaction between European governments and groups claiming to represent European Muslims, this analysis takes into account the individualisation of Muslim religious discourses, practices and identities. Binary logistic regression analyses challenge conventional wisdom which emphasises discrimination and rejection of Western foreign policies in the explanation of political radicalism. Instead, religious guidance and socio-economic status emerge as consistent correlates of political and social attitudes among West European Muslims. These findings not only add to a growing body of literature providing empirical evidence for the political impact of religious elites, they also have crucial policy implications for West European governments working to maintain national security and social cohesion.