Frontline Problem Solvers: The Structuring of Frontline Service Work

The purpose of this article is to contribute to the understanding of the role of frontline employees in organizing public service delivery. Combining inspiration from organizational institutionalism and social theory of practice, this study offers an integrative understanding of frontline agency in organizational dynamics during the institutionalization of a public sector reform. Findings are presented from an ethnographic field study of frontline employees' strategies of adopting new structures of service work during the institutionalization of a public reform. The study illustrates how frontline actions provide the basis for both stability and change in the structures through which frontline work is organized. The agency exerted by frontline employees in institutionalization of reforms may have both equilibrating effects as well as deepen the gaps between the public sector and the public served.     

The Donor Problem: An Experimental Analysis of Beneficiary Empowerment

Donors often rely on local intermediaries to deliver benefits to target beneficiaries. Each selected recipient observes if the intermediary under-delivers to them, so they serve as natural monitors. These recipients may, however, withhold complaints to ‘thank’ the intermediary for selecting them. Furthermore, the intermediary may distort selection (for example, by picking richer recipients who feel less entitled) to reduce complaints. We design an experimental game representing the donor's problem. We compare two institutions. In one treatment the intermediary selects recipients. In the other selection is random – as by an uninformed donor. In our data random selection dominates delegation of the selection task to the intermediary. Selection distortions are similar but intermediaries divert more when they have selection power (correctly anticipating that gratitude for selection will reduce complaints). Our results identify a problem in combining selection and delivery tasks. The insights are also applicable to social funds, decentralisation and participatory projects.     

Creativity in local government: Definition and determinants

In current thinking about public service improvement, civil servant creativity plays an important role. Using the results of 43 semi‐structured interviews, we assessed the degree to which our theoretical knowledge about creativity—based primarily on business research—matches the insights of managers in local government. Respondents considered employee creativity to be important, but—in contrast to the literature—understood creativity as the act of trying out new things to better deal with specific problems at hand instead of developing new ideas potentially applicable to a wider context. As such, respondents did not see creativity as the main precondition for innovation. In line with the literature, there is little consistency across respondents about individual‐ and context‐level determinants of creativity. Lastly, respondents put forward several factors that have received little attention in the literature but are particularly relevant in understanding differences in work‐related creativity in the context of local government.     

独大型政党制度:定义、类型及其运作

独大型政党制度作为多党制的一种特殊形态,是指在实行多党竞争的国家,有一个政党由于实力明显超过其他政党实力的总和从而能够单独长期稳定地执掌政权.根据其所处社会结构的性质,可以分为同质社会中的独大型政党制度和分裂社会中的独大型政党制度两种类型.独大型政党制度下政党政治有如下特征:派系政治发达;独大型政党在组织体制及社会发展政策方面具有极强的社会整合能力;反对党的压力边缘化,政治中的民主往往内化为独大型政党内部各派系之间的竞争.     

Public Service Performance and Trust in Government: The Problem of Causality

Abstract

Concerns for restoring citizens' trust in government are at the core of public sector modernization. Public distrust is often blamed on the bad functioning of public services, and in political discourse well‐functioning public services are said to create trust in government. This is a very rational and mechanistic reasoning, only part of which corresponds to reality. The link between performance and trust can only be made when very specific conditions are present. The core of the discussion deals with causality: it is obvious that performance of the public administration has a certain impact on trust in government, but existing levels of trust in government may also have an impact on perceptions of government performance. In this article, we outline a framework for research on this performance–trust relation.     

Unbalanced Development: The Origin of Korea's Self-Employment Problem from a Comparative Perspective

Full-day schooling was introduced in Vietnam to deal with the lack of instructional time in primary education compared to international standards. Yet full-day schooling could impact educational inequality by filling the gap in instructional time between children from different family backgrounds, given that well-off families tend to offset the lack of instructional time with private tutoring. This paper draws on data from the 2011–2012 Young Lives School Survey to investigate whether the massive rollout of full-day schooling in recent years could improve equality of opportunity in Vietnam. First, it examines the variation in instructional time and school resources between pupils with and without full-day schooling from different social backgrounds. It then investigates the learning progress associated with full-day schooling across social backgrounds. The paper suggests that full-day schooling has not narrowed the inequality of opportunity in learning achievement at this stage of its implementation.     

The PKK Problem: Explaining Turkey's Failure to Develop a Political Solution

This article discusses why Turkey has failed to propose an effective political solution of the Kurdish problem. It is argued that Turkey's failure to propose an effective political agenda is the main explanation of why Partiya Karkeran Kurdistan (PKK) insurgency has been rampant for so long. Turkey's commitment to militaristic methods worsened the Kurdish problem by creating deeper social problems. Furthermore, it is argued that the explanations tendered also point out the important factors that may affect the fate of any political agenda on the Kurdish problem, including that of the recent Kurdish initiative of the Justice and Development Party (AKP) government.     

Greece's Terrorism Problem: A Reassessment

The collapse of Greece's premier terrorist organization, the 17 November (17N) group, back in the summer of 2002 was a truly dramatic event, considering 17N's 27-year career, but it was not such a watershed event in the country's history as it was presented at the time by the mainstream political and media establishments. 17N's dismantling and imprisonment, far from demoralizing and emasculating the armed struggle movement, led to the emergence of new urban guerrilla groups and the increase and intensification of revolutionary violence. This article reassesses Greece's persistent terrorism problem by focusing on the nature, threat, and operational evolution of a new generation of political militancy.     

Corsica: France's Petite Security Problem

The island of Corsica has experienced for the past thirty years a wave of low-scale terrorism. Self-declared Corsican nationalists fight for their homeland to become independent from mainland France, without much success, and with diminishing support from the island's population. Even though the level of violence has never reached the levels of destruction and casualties as in other European homegrown-terrorist groups, it is important for the Nikolas Sarkozy administration to deal with Corsican pseudo-separatism once and for all. This movement (whether criminal in nature or truly nationalistic) has proven to be long-lasting, resourceful, and deadly, thus it should not be underestimated.     

犯罪学的定义及其规律性认识

在国内外，犯罪学的定义没有获得统一，不同的学者有不同的犯罪学定义。文章全面地陈述了国内外各种有代表性的犯罪学定义观点，在此基础上归纳出其定义的三点规律性认识：对犯罪学定义时在不同程度上对于犯罪学研究的内容进行了明确或概括；在犯罪学的定义中或明或暗地突出这门学科的独特的方法论或方法；在犯罪学定义中从不同的维度强调了这门学科的知识属性。     

Expanding the Definition of Asian Diasporic Studies

Abstract

Korean and other Asian adoptees are increasingly becoming a part of the racial landscape in the United States, although their presence is omitted or minimally addressed in Asian diasporic studies. In 1999, after 45 years of “feeling shame and a sense of guilt” (Lee, 1999, para. 3) First Lady Hee-Ho Lee marked the South Korean government's official recognition of adoptees as overseas Koreans. As involuntary immigrants, this population has both shared and unique experiences with other Korean immigrants. Current literature on Asian American acculturation, assimilation, and identity does not capture the experiences of Asian adoptees (McDonald&Balgopal, 1998; Min&Kim, 2000; Oyserman&Sakamoto, 1997; Phinney et al., 2000; Tse, 1999). This article presents quantitative research that considered the constructs of ethnic and racial identity for Korean adoptees, their relationship to each other, and to the process of acculturation.

This study of adoptees (N = 69), ranging in age from early-adolescence to young adulthood, explored the relationships between racial identity, ethnic identity, and acculturation in transracial Korean adoptees. The research was exploratory in nature and entailed a quantitative design comprised of three objective instruments measuring racial identity, ethnic identity, and acculturation. Findings indicated that the group was characterized as embracing both their Korean heritage and white middle-class upbringing with a somewhat greater need for assimilation or inclusion into the Korean community than differentiation from it. While adoptees are highly acculturated into the mainstream, they seem to journey, as do other immigrants, through a process of defining what ethnicity and race means to them.     

The Politics of Negotiating the Terrorist Problem in Indonesia

Although Jemaah Islamiyah (JI) is a pan-Southeast Asia jihadi network, it has been able to headquarter itself in Indonesia, where it has also been able to find the lion's share of its recruits. This article finds that there is little support for hardline Islamic political movements, or even violent jihadi groups, from the wider population. Yet at the same time the public is skeptical about the existence of an international terrorist problem. Not only is there general denial amongst the Indonesian population but Indonesia's political leaders have had to tread carefully on the issue. Indonesia has had a degree of success in denting the JI network but confronting terrorism on the whole is fraught with political difficultiesnotably the impression that the war on terrorism might be a plot to weaken the Islamic world.     

The Canadian Government Response to Africa's Refugee Problem

La Côte d’Ivoire a longtemps fait figure de pays marginal et d’importance secondaire sur la scène islamique ouest-africaine, du fait notamment du statut minoritaire de l’Islam — une réalité qui se situe désormais moins au plan démographique qu’au plan politique — et de la discrétion des ordres soufis. De manière contrastée, depuis les années 1990, la société musulmane ivoirienne et sa culture religieuse “réformiste,” portée par une élite “moderne” centrée sur Abidjan, gagnent progressivement en influence dans la sous-région et au-delà. Cet article explore les processus socioéconomiques, politiques et culturels à l’oeuvre dans cette transformation, ainsi que l’interface entre le local et le global dans l’Islam ivoirien. Les migrations internationales vers la Côte d’Ivoire sont l’objet d’une attention particulière, dans la mesure où les nombreux immigrants ouest-africains, pour la plupart musulmans, ont pu jouer à l’étranger un rôle de traducteurs culturels dans la transmission des idées et du modus operandi propres aux réformistes ivoiriens. L’émigration de musulmans ivoiriens en Occident et en particulier aux Etats-Unis est aussi prise en compte. L’article se demande en outre pourquoi l’élite réformiste ivoirienne s’est efforcée de nouer des contacts avec des organismes islamiques internationaux basés hors du monde arabe et de l’Iran et comment les échanges avec les musulmans d’Occident ont marqué son développement de manière décisive et originale. Ces mouvements d’hommes et d’idées ont contribué au dynamisme local de l’Islam ivoirien et à son rayonnement transnational en Afrique de l’Ouest francophone et dans les milieux de la diaspora africaine musulmane aux Etats-Unis. La conclusion situe cette mondialisation de l’Islam ivoirien dans une perspective historique.     

Defining Quality of Life in Alabama: A Perceptual Community Based Definition for Local Leaders

Abstract

Quality of Life (QOL), as a framework for evaluation can aid public policy making. There are many uses for such QOL studies. They are used in corporate and individuals site selections, comparing growth of jurisdictions, and measuring overall satisfaction in communities. Yet, a workable definition of QOL has befuddled evaluators for many years. A perceptual community based definition of QOL has potential for a synoptic benchmark for local policy makers. This study uses an elite survey method to perceptually define QOL in Alabama's major cities. The survey indicates that most of the services provided in cities are important factors in defining QOL. The survey also defines an “importance rank” of these services. The author asserts that such a derived definition can be used as an important benchmark for any city.