Eu Programme Management 1977‐96: A Performance Indicators Analysis

Measuring the performance of public services and programmes is now a generally accepted part of the scenery of public management. In practice, it is often honoured more in the breach than the observance owing to well‐known technical and epistemological problems. In the absence of reliable performance data, normative assumptions may prevail on policy makers and managers alike which are at variance with objective reality. The critique and attempted reform of EU programme management is often based on such assumptions. This paper attempts to provide an empirical and epistemological basis to the judgment of EU programme management by identifying appropriate performance indicators, collecting data on them from audit reports over a 20‐year period and constructing a methodology for analysis. Criteria for reliable sources and the effect of intervening variables on the results are discussed. The paper reviews the evidence of the aggregate data collected for the five major EU spending areas, and suggests some conclusions questioning both commonly held assumptions about, and models for, the reform of EU programme management.     

Management by Measurement? Public Management Practices Amidst Ambiguity

In the public sphere, a management by measurement (MBM) movement can be traced. Practitioners attempt to strengthen the transparency and effectiveness of administrative systems by introducing rational measurement cycles. When issues are managed, ambitions must be stated, options must be assessed, optimal options must be chosen and performance must be monitored and evaluated. This cycle rests upon assumptions that are often untenable. When issues are ambiguous, interpretative spaces exist; when interpretative spaces exist, strict measurement cycles do not work because required conditions and assumptions cannot be met. This article explores the nature of interpretative spaces by identifying three types of public management practice. In this typology of public management, practices differ in terms of the extent to which issues can be classified, as well as the extent to which standards are contested. Management by measurement fits canonical practices where issues are known and standards are shared, it is argued, but is less appropriate for evaluating non-canonical practices and practices-in-transition where such a classification of issues is weak and consensus on standard is absent. MBM focuses on data; the other practices require dialogue in order to manage ambiguity and interpretative spaces.     

CIVIL SERVICE REFORM IN THE UK, 1999–2005: REVOLUTIONARY FAILURE OR EVOLUTIONARY SUCCESS?

In December 1999, the UK Civil Service Management Board agreed an internal reform programme, complementing the more externally‐oriented ‘modernizing government’ programme, to bring about major changes in the functioning of the civil service –‘step change’ rather than continuous improvement. This paper suggests that the aims of the reform programme were only partially achieved. While some step changes did indeed occur, even such central elements of reform as ‘joined‐up’ working with other public organizations were still only at an initial stage some three years later and others – for example, business planning and performance management systems – have taken 20 years to achieve acceptance within the civil service. It appears that examples of meteoric change are rare in the civil service – the reality of the changes are better characterized as ‘evolution’ and ‘continuous improvement’ than ‘revolution’ and ‘step change’.     

EUROPEAN COMMISSION OVERLOAD AND THE PATHOLOGY OF MANAGEMENT REFORM: GARBAGE CANS,RATIONALITY AND RISK AVERSION

Prior to the EU resignation crisis (the fall of the Santer Commission in 1999), it had long been argued that the European Commission was suffering from managerial ‘overload’. The incoming Prodi Commission embarked on a programme of administrative and managerial reform under the leadership of Commission Vice President, Neil Kinnock. Central to this programme were the objectives of improving managerial capacities and bolstering legitimacy in order that the Commission would be better able to discharge its expanded responsibilities. Using the model of governmental overload developed in the 1970s and 1980s, this article quantifies the impact of the reforms and argues that the overload problem has been aggravated rather than diminished. In this context, the rationale of the reform project is explored with reference to theories of public policy decision making.     

Knowledge management and communities of practice in the private sector: lessons for modernizing the National Health Service in England and Wales

The National Health Service (NHS) in England and Wales has embarked upon a radical and far–reaching programme of change and reform. However, to date the results of organizational quality and service improvement initiatives in the public sector have been mixed, if not to say disappointing, with anticipated gains often failing to materialize or to be sustained in the longer term. This paper draws on the authors' recent extensive research into one of the principal methodologies for bringing about the sought after step change in the quality of health care in England and Wales. It explores how private sector knowledge management (KM) concepts and practices might contribute to the further development of public sector quality improvement initiatives in general and to the reform of the NHS in particular. Our analysis suggests there have been a number of problems and challenges in practice, not least a considerable naïvety around the issue of knowledge transfer and 'knowledge into practice' within health care organizations. We suggest four broad areas for possible development which also have important implications for other public sector organizations.     

Citizens by Design? Explaining Ex-Combatant Satisfaction with Reintegration Programming

After armed conflict, there is often a surge in programmes designed to consolidate the peace. During the transition to peace, the quality of programme management has been argued to shape public perceptions about government and citizenship. What aspects of programme management are most important? What implementation failures have the greatest negative effects? We study these questions in the context of a reintegration programme for former combatants in Colombia. We find evidence that programme implementation has strong impacts on participant satisfaction, regardless of programme outcomes. This suggests that how benefits are delivered matters as much as what is delivered.     

SOCIAL TRUST,IMPARTIAL ADMINISTRATION AND PUBLIC CONFIDENCE IN EU CRISIS MANAGEMENT INSTITUTIONS

In this article, we investigate whether differences in social trust and impartial public administration have an impact on public confidence in EU crisis management institutions. Our assessment is based on a cross‐country comparison using aggregate country‐level data of the member states in the European Union. Earlier studies on the EU as a crisis manager have not carefully studied to what extent differences in social trust and administrative culture may or may not matter. Our analysis shows that in countries where citizens are treated impartially by their own national public administration institutions, people are less likely to support EU‐coordinated civil protection efforts. In contrast, in places where citizens perceive their government's treatment of them as partial and unfair, citizens will tend to support EU‐coordinated civil protection.     

Multiple Voices of Modernization: Some Methodological Implications

This paper systematically examines intra-organizational consensus of perceptions of managerial reform in local government in the UK. The paper questions the role of 'elite surveys' in public sector evaluation research by exploring the extent to which multiple informants agree on the expected impacts of Best Value. Results from a survey of 978 local government officers in 80 local authorities indicate modest levels of consensus. These findings suggest that single respondent surveys are likely to produce unreliable data and misrepresent the impact of public sector policy reforms. Rather than rely on the perceptions of one respondent it is argued that multiple respondent surveys should be employed if rigorous and reliable data are to be used in providing evidence-based policy recommendations for reform in public sector organizations.     

Reshaping the Democratic State: Swedish Experiences in a Comparative Perspective

In the international discourse concerning recent administrative reform developments there is a dominant overall interpretation propagated by a dominant story-teller: the public management programme (PUMA) of the OECD. This article takes issue with this story, arguing that instead of a singular pattern of adaptation there have been and there are several different reform trajectories in Western-style democracies, largely predicated on historically determined patterns of state-society relations and significant variations in political cultures. A detailed comparative analysis of the case of Sweden is here used to illustrate the prevalence of a pattern of 'structured pluralism' and the fruitfulness of a historical-institutionalist approach to the comparative study of administrative reform.     

Aesop With Variations: Civil Service Competency as A Case of German Tortoise and British Hare?

Among the most widely used stereotypes in the contemporary literature on public management reform is to portray German administrative policy as that of a slow-moving 'tortoise' in contrast to the fast-moving reform 'hare'. Taking civil service competency as a point of analysis, this article questions the validity of these widely held assumptions. It does so in three steps. Following a brief comparative narrative of competency initiatives in the German and British higher civil services, the article explores to what extent the observed 'Aesop with variation' pattern can be explained. It suggests that the variations can only to a limited extent be explained by 'civil service competency exceptionalism' and that there therefore seems to be something wrong with the way that Germany and the UK are conventionally categorized in the international public management reform literature.     

New Public Management Reforms in the Italian Universities: Managerial Tools,Accountability Mechanisms or Simply Compliance?

Since 2009, a cross-sectorial reform based on the New Public Management (NPM) principles introduced a performance management system in Italian universities. On the basis of the analysis of the documents regarding the performance management system produced by 60 public Italian universities as a result of the reform implementation, the paper investigates the performance management tools in relation to both completeness and use of them. The analysis highlights that the universities have implemented performance management tools in an unstructured and nonhomogeneous way. This allows formulation of hypotheses on the main determinants of this unsatisfactory result.     

Steering the Community Regulatory System: the Challenges Ahead

This article reviews the process of regulatory reform in the European Union (EU). The main argument is that EU initiatives have been cast in a rather narrow conceptual framework, limited to issues such as simplification and better law-making. Although important, these issues are only a component of the wider task of governing regulation. Therefore I introduce and discuss three proposals for re-casting the debate on EU regulation. First, the focus should be shifted from 'better law-making' to 'better regulatory policy-making'. Second, regulatory management, rather than simplification, should represent the strategic objective of EU institutions. Third, regulatory reform should be accompanied by administrative reform. Consequently, the relative impenetrability of the Commission to administrative reform represents a serious obstacle to regulatory reform.     

Steering the Community Regulatory System: the Challenges Ahead

This article reviews the process of regulatory reform in the European Union (EU). The main argument is that EU initiatives have been cast in a rather narrow conceptual framework, limited to issues such as simplification and better law-making. Although important, these issues are only a component of the wider task of governing regulation. Therefore I introduce and discuss three proposals for re-casting the debate on EU regulation. First, the focus should be shifted from ‘better law-making’ to ‘better regulatory policy-making’. Second, regulatory management, rather than simplification, should represent the strategic objective of EU institutions. Third, regulatory reform should be accompanied by administrative reform. Consequently, the relative impenetrability of the Commission to administrative reform represents a serious obstacle to regulatory reform.     

COMPARING BUSH–CHENEY AND CLINTON–GORE PERFORMANCE MANAGEMENT STRATEGIES: ARE THEY MORE ALIKE THAN DIFFERENT?

Successful performance management strategies are intrinsically linked to the political environment in which public policy‐making occurs. Since the mid‐1990s, many governments have re‐examined how to simultaneously reduce costs, increase performance and achieve results. Public agencies are experimenting with performance measurement and management systems designed to meet public policy goals and respond to citizen demands. Various reform models have been proposed and public administrators now expend considerable time, effort and resources exchanging ‘best practices’, finding ‘best value’, and ‘rethinking’ government operations. Although equally important, less effort has been devoted to performance management (PM) within increasingly complex, ideologically charged and politicized decision‐making environments. Despite significant increases in productivity, more theoretical and empirical research is needed to assist public managers in applying private market‐based alternatives to public service delivery structures. This article compares the PM initiatives of the Clinton–Gore Administration in the United States, known as the National Performance Review (NPR), with President Bush‘s Presidential Management Agenda (PMA). Following the comparison, a theory‐based research agenda is proposed to determine which of many approaches best ‘fits’ the varied and often contradictory systems for delivering public services in a decentralized governance system.     

The financial management initiative in the u.k. public sector: the symbolic role of performance reporting

The emerging principles of performance reporting are explored in the context of urban policy and inner city regeneration programmes in the UK, upon which a great deal of evaluative research has been carried out in the last decade. The paper questions the extent that performance management principles as embodied by the FMI are necessary for public accountability. It illustrates that implementation of performance reporting in the urban regeneration programme has had a symbolic role in generating myths and images about practice which imply that the “rational model” of decision making is in operation. The imposition of performance reporting cannot per se guarantee improvements, in the sense of learning, in the organising approaches adopted by public sector organisations.     

FRAMING AND COUNTER‐FRAMING NEW PUBLIC MANAGEMENT: THE CASE OF GERMANY

In this paper I explore the conflict between managerial and bureaucratic models of public sector management from the discursive perspective in institutional theory. Taking the under‐researched case of Germany, I conduct a textual analysis of seminal publications in the discourse on public sector reform and reveal the subversive framing conflict which accompanies the proliferation of private managerial models in the public sector. As the most general result, a frame which advocates the transfer of business‐like managerial practices clashes with a counter‐frame which opposes this managerialization. I elucidate how these competing frames are composed, which of their components are core and which are peripheral, how the frames relate to each other, and which broader discourses they exploit for legitimization purposes. The results imply that the often assumed superiority of managerial over bureaucratic control is constructed through discourse rather than being a law‐like regularity.     

Performance Management,Evaluation and Learning in ‘Modern’ Local Government

Public sector reforms throughout OECD member states are producing a new model of ‘public governance’ embodying a more modest role for the state and a strong emphasis on performance management. In the UK, the development of performance management in the context of the ‘new public management’ has been primarily ‘top‐down’ with a dominant concern for enhancing control and ‘upwards account‐ability’ rather than promoting learning and improvement. The development of performance management and evaluation in local government in the UK has been conditioned by external pressures, especially reforms imposed by central government, which have encouraged an ‘instrumental–managerial’ focus on performance measurement. The new Labour government's programme of ‘modernizing local government’ places considerable emphasis on performance review and evaluation as a driver of continuous improvement in promoting Best Value. However, recent research has indicated that the capacity for evaluation in local government is uneven and many obstacles to evaluation exist in organizational cultures. Local authorities need to go beyond the development of review systems and processes to ensure that the capacity for evaluation and learning is embedded as an attribute of ‘culture’ in order to achieve the purpose of Best Value.     

IMPROVED PERFORMANCE IN LOCAL ECONOMIC DEVELOPMENT: A WARM EMBRACE OR AN ARTFUL SIDESTEP?

This article examines the extent to which changing approaches to performance management have had an impact on a range of agencies responsible for local economic development programmes in Britain. It explores the possibility that the effectiveness of public programmes could be more sharply highlighted and incorporated in the performance review of organizations. It demonstrates that major improvements have occurred but that overall the planning and management of local economic development remains largely incremental. While the FMI (Financial Management Initiative) has led to greater understanding of the extent to which corporate and programme accountability can be achieved in public agencies, it is not clear that sufficient momentum has been achieved for future changes to be self-generating. Further progress in performance management continues to be dependent on strong external pressures to publicize, probe and reward demonstrable improvements in public sector performance.     

Administrative reform -- proceed with caution

The past decade has seen an acceleration in administrative reform. All around the world, the administrative state is being reexamined and reshaped. As a result, government is being transformed and reinvented, bureaucratic centralism is being abandoned, the welfare state is being downsized, the public sector is being reduced, public organizations are being reengineered, and public management is being reinvigorated. This all sounds familiar. Governments have promised as much before but they have too often failed to improve their performance simply because many reforms have proved disappointing. Reforms have failed to make any significant impact; they have gone wrong; they have been overtaken by events. The reformers have been too optimistic and often unrealistic; they have fallen into the many traps of implementation. Magical keys to reform success are few and far between. Reforms need strong political backing, mass support, and competent inside facilitation. Reformers need to take their time and accept what they can achieve even if the results fall short of their intentions. Above all, they must not give up when the going gets tough; persistence will eventually succeed.