The effects of new public management on the quality of public services

Have New Public Management (NPM) reforms in public organizations improved the quality, efficiency and effectiveness of the delivery of public policies? NPM reforms, understood as a style of organizing public services towards the efficiency and efficacy of outputs, have been controversial. They have been accused of importing practices and norms from the private sector that could collide with core public values, such as impartiality or equity. Yet, with few exceptions, we lack systematic empirical tests of the actual effects that NPM reforms have had on the delivery of public services. In this introductory article, we summarize a special issue devoted to cover this gap. And, overall, we find that neither the catastrophic nor the balsamic effects of NPM reforms are confirmed, but the success (or failure) depends on the administrative, political and policy context those reforms take place.     

Education and training for new public management

This article argues for a new approach to educate and train public managers. Several functional requirements regarding knowledge, skills and attitudes are discussed. The status and trends of public management education and training in several countries are reviewed. Situation and recent developments of public management education in Germany are subject of an exemplary case study. Elements of an effective curriculum with an international perspective and steps towards a common understanding of public management education are suggested.     

The new public management paradigm and the search for democratic accountability

Can we permit empowered, responsive civil servants to make decisions and be innovative and still have democratic accountability? This important question haunts those who would advocate a “new public management.” The proponents of a new public management paradigm emphasize performance the ability of their strategy to produce results. But they cannot ignore the troubling question of political accountability. They must develop a process that not only permits public managers to produce better results but also provides accountability to a democratic electorate.     

浅析"新公共管理"理论在中国的应用

"新公共管理"在西方的兴起是官僚制寿终正寝的结果,而在中国,实际情况是还没有真正的官僚制,科层制并没有发挥出其真正的优势,本文并不反对把"新公共管理"应用到中国政府的改革中来,但却提醒大家在用"新公共管理"改造中国政府的时候,不要盲目崇拜"新公共管理"理论,把它当做救世良药,就我国目前形势来看还要充分发挥官僚制的优势.     

The views of an advocatus dei: political marketing and its critics

This paper addresses 11 statements of criticism of political marketing. These statements represent the most commonly voiced issues and were collected from marketers and political scientists. While marketing theorists are more concerned with the state of political marketing theory, political scientists concentrate much of their criticism on aspects of political marketing management as it is experienced in practice. Each statement is discussed and general conclusions are identified. While presenting the personal opinion of the author (advocatus dei), these conclusions and statements concerning political marketing should foster critical discourse on issues such as political marketing management, concepts and ethics. Copyright © 2004 Henry Stewart Publications     

A contractual framework for new public management theory

This paper evaluates the potential for institutional economics to help us frame choices for the design of institutional arrangements aimed at improving public sector performance, and the lessons it offers for the development of a new public management theory. It defines the key elements of transaction cost and principal agency theory and their application to the public sector. Local government contracting, fiscal decentralization, and performance budgeting, applications that share problems resulting from divergent objectives, information costs associated with policy making and implementation, and risks to public sector accountability, are analyzed. This analysis demonstrates that institutional economics can illuminate how public management can effectively utilize private sector solutions by providing the theoretical underpinnings for government reform initiatives.     

How to argue about the new public management

Hood and Jackson's (1991) distinction between administrative argument and administrative philosophy has been largely overlooked in writings on NPM. This seemingly subtle distinction flows from the more obvious one between “practical argument” and “social scientific explanation.” These terms refer to different scholarly practices. Practical reasoning is a highly-developed form of scholarship in law, public policy, and political theory. Explanation is a highly-developed scholarly activity in political science and related disciplines. The fact that practical argument and explanation are, in principle, complementary scholarly activities in practically-oriented fields such as public management is not a reason to overlook the distinction between them. If scholars writing on NPM made more of this distinction, it might prove easier for their readers to see precisely how social science explanations and practical arguments are interrelated. Discussion of how well claims have been supported would then be facilitated. Also, it would be easier for writers to decide how to engage the NPM literature. Not only would the issues be clearer, but it would also be easier to discuss the merits of alternative approaches to tackling them. If more weight is given to the distinction between practical argumentation and social scientific research by scholars of NPM, an urgent question is: how should the scholarly practice of practical argumentation be characterized?     

Citizen perceptions of public management: Hybridisation and post‐new public management in Japan and New Zealand

An older body of research claims variously: a world‐wide transformation from new public management (NPM) to new public governance or post new public management (post‐NPM); a ‘layering’, where new management rhetoric and techniques are layered upon existing ones; or a ‘hybridisation’ synthesised from competing systems. More recent studies, particularly in central and Eastern Europe, suggest a nuanced and context‐specific degree of transformation. Influenced by a growing research interest in citizen perceptions of public management, this study expands this more nuanced approach by surveying local government public management perceptions of 1,140 New Zealand and 3,100 Japanese citizen online survey respondents. Using principal component analysis, we show both New Zealand and Japan exhibit degrees of hybridisation of public management paradigms, with Japan exhibiting a higher degree of eclecticism.     

新公共管理放松政府管制取向与行政法发展

政府管制包括政府为了改变或控制经济企业的经营活动而颁布的规章或法律,指政府可以简单地命令人们去从事某项活动或停止某项活动,即指挥或控制经济活动.政府管制主要的执行机构是行政机关.政府管制与行政法的发展密切相关,在政府管制膨胀时期,行政法得以迅猛发展.自八十年代以来,西方国家经历了一场新公共管理的行政改革运动,其中放松政府管制成为各国的共识.随着政府职能的市场化,管制范围的进一步收缩,必将对行政法的未来发展产生重大影响.     

Lessons from the new public management in commonwealth nations

The New Public Management (NPM) is unlike any other public sector reform for the simple fact that it is practitioner-driven as well as a global movement. However, what works in one public sector circumstance may not work in another political, social, or economic setting. By surveying the Commonwealth countries I find that NPM reforms are taking place in all Commonwealth countries regardless of their various stages of economic and political development. This evidence confirms that the administrative reform of NPM measures is truly a global public sector reform movement.     

论新公共管理之管理主义的理论缺陷

新公共管理是20世纪70年代后在西方国家政府改革过程中形成和发展起来,并颇具影响的公共行政理论派别。由于受管理主义传统的影响,新公共管理存在着许多值得反思与批判的缺陷:如“公共性”的阙失、对市场机制的崇拜、“顾客”隐喻的不当、人性假设的偏颇等。现代政府的正当性或合法性必须奠基于公平、正义、民主、责任的价值前提,不可陷入偏狭的牢笼。     

Consulting critics: A new role for academic policy analysts

It is by now widely accepted that social science research has only an indirect and general impact on public policymaking. Academic social science research, it is often argued, is antithetical to policy research: the former is animated by traditional scientific canons while the latter is specific and problem-oriented. Moreover, modern bureaucracies are now understood as political environments within which pure research will be routinely ignored if it does not serve someone's interests. For these and other reasons, social scientists are being encouraged either to eschew policy research or not to expect much influence. This article provides an alternative model of social scientists in the policy process, as consulting critics reviewing, analyzing and commenting upon substantive policy research. This model holds benefits for both scholars and clients, turns the canons of scientific inquiry into assets instead of liabilities, and responds to some of the concerns recently raised in the literature concerning the role of social science in the policy process.     

新公共管理视域下的基本公共服务均等化

基本公共服务均等化是当前的热点问题,也是全面建设小康社会、促进社会协调发展的重要制约因素。本文从新公共管理的视角分析基本公共服务均等化的内在意蕴,剖析当前基本公共服务均等化实现过程中的困点,并在此基础上,对我国基本公共服务均等化实现路径做一些探讨性的研究。     

政府公共关系的科学化与专业化探析——基于“新公共管理”的视角

政府公共关系是政府实施公共管理的一项重要职能。随着政府治理和新公共管理实践的发展，迫切需要重新发掘政府公共关系的价值，促进其科学化和专业化。对于处在社会转型和逐步融入国际社会的发展中国家来说，是否具备科学化和专业化的政府公共关系职能，已经成为衡量政府治理能力现代化的重要指标。适时提出政府公共关系的科学化和专业化，是深入贯彻落实科学发展观，提高政府治理效能、转变政府职能、促进公民政治参与、构建和谐社会的需要，也是“新公共管理”实践发展的必然要求。     

Community legal centres in Australia under a new public management regime

During the 1990s and into the new millennium the public sector in Australia has gone through a process of so-called modernisation. This has been underpinned by the New Public Management (NPM), and the financial, regulatory and administrative reforms it encompasses. An assumption that the public and private sectors are not inherently dissimilar, and can therefore be managed in much the same way including having their efficiency and effectiveness measured against the same performance criteria, is central to the NPM. This article examines the role of comunity legal centres (CLCs) in Australian society against the background of adoption by all governments in Australia of an NPM policy agenda. It then goes on to discuss the implications of this agenda for the viability of CLCs and their relationship with government and clients. The article will also consider the implications for relationships between government and citizenry.