The politics of warning: Terrorism and risk communication

The problem of risk communication in the context of imperfect intelligence regarding a prospective, rather than actual, terrorist attack is examined in order to assess recommendations for precise guidance for the public. Particular problems are noted with the iterative quality of risk communications about terrorism, as they allow the terrorists to change their behaviour, the difficulty of offering tactical warning without a prior strategic analysis, and the tendency to focus on the vulnerabilities of a society rather than the intent of the terrorists. These issues are assessed through a case study of the Bali attacks of 2002, before an analysis of the American experience following the attacks of 9/11. This experience confirms the difficulties of attempting to convey risks to the public by altering public alert levels.     

Understanding communication in disaster response: A marketing strategy formulation and implementation perspective

An analysis of communication disaster response in four well‐known natural disasters explores at what stage a disaster communication plan can fail. Based on a marketing strategy formulation–implementation framework, four different outcomes are used to examine what makes a disaster communication plan succeed or fail. This leads to an identification of barriers to the implementation of disaster communication plans. Very often in disaster communication plan failures the strategy formulation is blamed. However, often it is implementation at fault. This makes it hard to diagnose the reason for the communication plan failure. By taking heed of the barriers identified here, disaster response executives can hopefully overcome some of the causes of disaster communication plan failure. Avenues for future research are identified.     

Technical expertise and risk conflict: An institutional study of the British compulsory seat belt debate

Controversy and public conflict seem to be inevitable features of contemporary risk debates. In the face of such disputes, one common response has been to characterise disagreement as a disparity between expert analyses of ‘actual’ risk, and emotional ‘perceptions’ of hazard. This paper uses the example of the British policy debate over compulsory seat belt wear in order to argue that these characterisations are inaccurate and obstructive. Instead, an ‘institutional’ perspective on such issues is advocated - this perspective considers the effect of political and organisational factors in shaping the direction of public debate. The analysis here focuses particularly on expert disagreement over the likely effectiveness of seat belt laws - the debate over ‘risk compensation’ is reviewed both before and after the introduction of seat belt laws as an ‘experimental’ measure.     

Decentralization as a conflict transformation tool: The challenge in Kosovo

Perspectives are divided on whether decentralization can ease ethnic conflict. This article considers whether asymmetric decentralization reforms in Kosovo have reduced tensions between Kosovo Albanians (K‐Albanians) and Serbs (K‐Serbs). We argue that because decentralization has been linked to Kosovo's sovereignty in the years after the NATO bombings, during the final status talks, and after independence, it has not achieved intended outcomes throughout the territory of Kosovo. Instead of assuaging tensions and generating allegiance to the central government, decentralization has re‐inforced ethnic divisions and strengthened K‐Serb ties to Serbia, particularly in northern Kosovo. Concessions to majority Serb municipalities in Kosovo have been seen by K‐Serbs as a bribe to buy acceptance of independence, while K‐Albanians question their leaders' continued policy of asymmetric decentralization. Since independence, there have been some encouraging developments in southern municipalities, where K‐Serbs have participated in municipal elections organized by Pristina. Based on Kosovo's experience, we argue that policy‐makers must consider the impact of decentralization reforms at multiple levels of conflict. Further, although we find that decentralization may engage minorities in political processes if reforms are attempted after the establishment of a central government, we caution that it must be combined with policies to encourage interaction and dialogue between ethnic groups if it is to assuage conflict. Copyright © 2010 John Wiley & Sons, Ltd.     

Industrial conflict as a source of technical innovation: three cases

This article is concerned with the history and theory of technical change. The central problems in this area involve explaining not simply the general propensity of the capitalist economy to technical development, but also the impulses to specific lines of technical advance: why, for example, are some production processes subject to innovation while others are not? Why does the urgency with which possible innovations are examined differ between processes? There are a wide range of possible explanations here. This article explores one of them: it argues that industrial conflict can generate or focus technical change in production processes which are prone to such conflict. This relationship is demonstrated concretely by reference to three textile process innovations in the nineteenth-century British economy.     

The Europeanisation of conflict: Reflections from a social movement perspective

If Europe is becoming a polity, then regular patterns of social and political conflict ‐ both institutional and non‐institutional ‐ will emerge between citizen groups and decision‐making authorities. Although we are beginning to have a substantial body of research on institutionalised interest group interaction at the European level, we know much less about non‐institutionalised forms of contentious collective action that have European policies as their targets. Using social movement theory, several varieties of such collective action can be identified. Based on the theory of political opportunity structure, it is shown why one of these forms ‐ actions intended to bring national states’ power to bear against European policies — appears to have a rich and turbulent future.     

Big strategy to little strategy: a multiple case analysis of public affairs planning

Grand strategy or overall strategy is essential to successful strategic communication planning as are the tactics of any campaign to accomplish that longer‐term strategy. That is what is meant in thinking of big strategy to little strategy in the title of this study. The terms play off the phrase, the big idea, generally credited to David Ogilvy who some call the father of advertising but also used by Edward Bernays, who some call the father of public relations, in his 1936 work, Biography of an Idea: The Founding Principles of Public Relations. The purpose of the present study was to meld the big and little concepts of strategy in public relations through analyzing strategic communication plans for Multi‐National Forces‐Iraq, a United Nations military force of 40 countries led by the United States. It encompassed multiple case studies that included interviews, documents, participant observation, and direct observation in strategic communication planning. It also confirmed the usage of research and overarching goals as big strategy, and the operational and tactical parts of public relations planning as little strategy although big strategy can be elevated to the highest corporate levels as well.     

A funny thing happened on the way to the mosque: promoting civil society and religious pluralism through local conflict

Understood primarily as a meta-narrative reflecting citizens' reluctance to accept migration and Islam as permanent components of their society, grass-roots protests against mosque construction also highlight a democratic paradox regarding multi-level governance: while national governments bear chief responsibility for ensuring fundamental religious freedoms, local authorization procedures affecting mosque construction (e.g. zoning, building permits) have rendered communal spaces a Ground Zero for the regulation of Islamic faith communities. While similar protests have taken place across Europe, German officials face special problems in responding to challenges by neighbourhood groups, rooted in the complicated nature of federalism, the legacy of National Socialism and a new, if misunderstood, element of ‘militant democracy’ at local levels. The Pankow-Heinersdorf case, staged on the outskirts of eastern Berlin, shows that multifaceted interventions can help contesting parties come to terms with religious differences, develop their networking and dialogue skills and actually contribute to more effective democratic participation at the local level.     

Linking context and strategy in donor support for decentralisation: a diagnostic framework

International donors, long‐standing supporters of decentralisation reforms in developing countries, often face the challenge of aligning programme assistance to the great variety of country governance settings in which many operate. This article presents a framework for assessing the implications of governance and institutional context for a range of programming challenges, with particular reference to the challenge of decentralised programming. The framework has three conceptual steps. Country governance and institutional change environments are first described in terms of how enabling governance capacities are for decentralised programming, and how rapid and predictable the rate of institutional change is. Second, these environmental considerations are associated with overall assistance modalities of donors, in areas such as the type of partners sought and interventions selected. Third, a range of options concerning the aims, scope and extent of decentralising programming are reviewed and linked to the diagnostic framework above. The framework is broadly derived from organisational contingency theory, which it is argued has been relatively neglected in the study of development administration due to a preponderance of analysis based on single‐case studies. Copyright © 2007 John Wiley & Sons, Ltd.     

Green revolution as a planned intervention strategy for agricultural development: A systems perspective

The green revolution was a planned intervention expected to raise cereal-grain production in Third World countries. Use of high yield varieties (HYVs) was to reduce dependence on food imports and bring about food self-sufficiency. Early results were increased overall cereal-grain production, but unforseen and undesirable social and economic consequences. The use of organizational development (OD) analysis of early green revolution results indicates that the initial strategy relied on a “hard” systems analysis to bring about adoption of the high yield varieties. Early green revolution work attempted to induce attitude and behaviour change within existing local and regional institutions. Recognizing the need to ensure distribution of green revolution inputs among subsistence farmers, later strategies used a “soft” systems analysis in developing structural intervention. Largely unable to reform existing government institutions and land-holding patterns which restricted small farmer HYV programme participation, programme managers designed alternative structures to allow the small/subsistence farmer access to HYV inputs.     

Diversity and constructive conflict in stakeholder dialogue: considerations for design and methods

Diversity is generally recognized as a key issue for learning in stakeholder dialogue on wicked sustainability issues. Yet the question on how design of stakeholder dialogue and supporting methods actually enhance learning in stakeholder dialogue deserves more attention. This paper presents constructive conflict as a central design issue for stakeholder dialogue. This means that a dialogue entails the articulation of a diversity of perspectives and the confrontation of claims and ideas based on these perspectives. Building on three properties of diversity (variety, balance and disparity), the methodological implications of constructive conflict as a central design issue will be derived. These implications are structured according to three design steps: stakeholder identification and selection, articulation of perspectives and confrontation of claims and ideas. It is argued that social scientific methods are needed to support design of stakeholder dialogue. Q methodology is presented as an example that was used in a stakeholder dialogue on sustainable biomass in the Netherlands to identify stakeholder perspectives, to select stakeholders and to structure the dialogue. The paper wraps up with conclusions on constructive conflict as a design issue.     

Toward a new institutional strategy framework for political marketing

The present literature on political marketing strategy has provided important knowledge about how the material context of technologies, polls or competitors influences strategy formulation. However, less attention has been directed to the constraints facing a political organization from the social context related to habits, norms or social conventions. This article thus aims at bringing organizational new institutional theory into the field of political marketing strategy. Accordingly, it is investigated how political organizations when initiating marketing strategies act or react toward institutionalized demands in their environment, such as issues or ideas that are considered socially appropriate. As such, a strategy framework consisting of a phase model and a typology is developed. The phase model is drawn from extant literature within organizational new institutional theory stating that decision makers will (1) scan information from their environment, (2) interpret this incoming information in available cognitive categories and (3), finally, select a strategy premised on their cognitive interpretations. On this ground, we build a novel typology that specifies which political marketing strategy decision makers will select under different cognitive framings of their environment. Here, we delineate four ideal type political marketing strategies—conformity, decoupling, defense and entrepreneurial—that correspond to how organizational decision makers interpret their institutional surroundings. Copyright © 2012 John Wiley & Sons, Ltd.     

Making the most of the best: Formulating a knowledge management strategy for a government advisory body

‘Well, there seems to be a growing consensus among companies doing knowledge management that the correct focus should be neither on the individual nor the enterprise, but instead on some grouping of people who share common context, stories and passion, around a subject’ (Larry Prusak).¹ What do you get when some 20 people meet every three or four months, each one at the top of their respective fields and from different organisations and with different backgrounds, in different cities around Australia? In the case of the Family Law Council you get scintillating intellectual pyrotechnics, sharing of insights and even, in a typically understated Australian way, passion. The Family Law Council (the Council) is a government advisory body. Advisory bodies have two primary functions: to provide expert and representative advice in an increasingly specialised and complex social environment; and to open up channels of communication between government and the people (Hughes 1995). This article examines how the tools and analytical techniques of knowledge management (KM) can add value to the two primary functions of the Council. Drawing on the conceptual framework of KM, and on the basis that the Council forms a knowledge system, this article will examine the workings of the Council. It will look at its statutory role, environmental background and logistics, in order to propose a KM strategy adapted to its specific circumstances. And it will, where appropriate, illustrate points with discussions based on methodologies and case studies from the flourishing academic field of KM.     

Malaysia's government publishing house: a quest for increased performance through technology

Electronic publishing, which is the production of a book or an e‐book electronically, encompasses all processes involved in the production such as electronic communication, production, authoring, submission, reviewing, transfer and output. This study examines a radical transformation process to turn a conventional sector into an electronic sector. Studies were carried out in a government run publishing house in Malaysia, where the course of the public sectors and the interests of the private sectors meet. Factors that hindered progress, such as data management issues and transparencies are identified, and suggestions made to overcome them. Some concerns over disruption, such as creative destruction, often viewed as negative and destructive were identified with the introduction of technology. As disruption is also considered as one of the main hindrances in innovation, the study focuses on determining other effects of disruption on transformation. Business and management strategies are combined and a system that could increase performance and efficiency in the sector is proposed. However, the main concern in e‐government efforts will have to be looked into from the root issues expanding from top level management to users and an innovative platform furnished with knowledge and skills at all levels. Copyright © 2007 John Wiley & Sons, Ltd.