The influence of job assignment on community engagement: bicycle patrol and community-oriented policing

The purpose of this study is to compare a specialized community-oriented policing (COP) unit to a reactive unit on officer perceptions of public contact and officer perceptions of job performance. We also compare bicycle patrol officers to motor vehicle patrol officers within these units. Using a static group comparison design, questionnaires were distributed to officers within the Toronto Police Service (n = 178). Bicycle patrol is associated with more contacts with the public and higher rates of proactive policing when compared to motor vehicle patrol and bicycle officers are more likely to rate higher on several measures of crime control. Officers with a COP mandate engage with the public for a wider variety of reasons compared to those with a reactive mandate, and are more likely to rate higher on perceptions of performing job duties in a procedurally just manner. This study demonstrates the value of a specialized COP unit that includes bicycle patrol in achieving tenets of COP. It contributes to the literature on COP and the use of bicycle patrol in law enforcement by presenting the perspective of the police officer.     

Job Stress,Job Involvement,Job Satisfaction,and Organizational Commitment and Their Associations with Job Burnout Among Indian Police Officers: a Research Note

Job burnout can negatively impact individual officers, the organization that employs the burned out officers, citizens with whom these officers directly interact, and the community more broadly. The vast majority of the empirical research on burnout has been based on Western police officers. The present study extends our understanding of the associations that job stress, job involvement, job satisfaction, affective commitment, and continuance commitment have with the three dimensions of burnout (emotional exhaustion, depersonalization, and a reduced sense of accomplishment) among Indian police officers. Ordinary least square (OLS) regression analysis was used to examine survey data from 827 police officers in the Sonipat and Rohtak districts of the Indian state of Haryana using a systematic random sample. The findings indicate that job involvement and job satisfaction were associated with lower levels of all three dimensions of burnout. Job stress was associated with emotional and reduced accomplishment burnout. High affective commitment was associated with lower levels of a reduced sense of personal accomplishment, while continuance commitment was associated with higher levels of emotional and depersonalization burnout. The results suggest that job stress, job involvement, job satisfaction, affective commitment, and continuance commitment have effects on burnout among Indian officers, as has been found among Western officers. As such, police scholars and administrators should focus on reducing job stress and continuance commitment and increasing job involvement, job satisfaction, and affective commitment among officers.     

Job demands, job resources, and burnout among police officers

The purpose of this study was to examine the relationship between job demands, job resources, and burnout, and to examine if burnout could predict both work and health-related outcomes among police officers. The participants were 223 Norwegian police officers, and data were collected using a questionnaire. The study was part of a national survey of both health care and non-health care professions. The overall level of burnout was low among police officers compared to other occupational groups tested in Norway. Both job demands and job resources were related to burnout, especially work-family pressure was an important predictor for all of the three burnout dimensions. Burnout predicted individual outcomes, such as psychosomatic complaints and satisfaction with life, as well as work outcomes, such as job satisfaction, intention to quit, and organizational commitment. Suggestions for potential interventions to reduce burnout and negative individual and organizational consequences are presented.     

Voluntary turnover of field operations officers: A test of confluency theory

This article explores classic and contemporary explanations for voluntary police turnover in one of the largest police departments in the Southeast—the Birmingham (Alabama) Police Department (BPD). It specifically tests confluency theory and eight variables associated with job satisfaction as predictors of turnover among field operations officers. Confluency theory, an untested theory, attributes police turnover to an absence of preemployment job awareness and to incongruencies between job expectations and job realities. Results from a survey of 232 current officers and 60 former officers disagreed with conventional wisdom and the majority of turnover research findings. Former BPD officers were generally more satisfied with their jobs in BPD than current officers. Logistic regression further indicated that confluency theory and the job satisfaction variables investigated are poor predictors of field operations officers who leave the BPD.     

Do Work-Family Conflict and Resiliency Mediate Police Stress and Burnout: a Study of State Police Officers

Occupational stress and burnout have long been recognized as common hazards among police officers. The present study examines whether demographic characteristics and assignment affect police officers’ work-family conflict (WFC), resiliency, stress and burnout, and whether WFC and resiliency mediate the stress and burnout of police officers. The data were collected from a Mid-Atlantic state police agency in the United States of America through a web-based survey. Regression results revealed that minority officers tended to have lower levels of WFC and burnout and better educated officers reported lower degrees of WFC and stress. WFC was positively related to stress and burnout, while resilience was inversely linked to stress and burnout. The effects of race and education disappeared when WFC and resiliency entered the regression, suggesting that their impact was largely mediated by WFC and resiliency. Lastly, stress was found to be positively associated with burnout. Implications for research and policy are discussed.     

Differences in Perceptions of Organizational Fairness Based on Job Characteristics among Police Officers

Profuse research supports that organizational work environments are linked to varying police officers’ work-related attitudes and behaviors. Yet, there remains a lack of information pertaining to how perceptions of organizational fairness may differ among police officers based on job characteristics. To help fill this void, this exploratory research examines differences in fairness perceptions based on officers’ tenure, rank, duty assignment, and department size with their perceptions of organizational fairness. To examine this relationship, an online survey of police officers (n = 1649) in a southern state in the United States that were members of a police officer association was conducted. Findings support that differences in overall fairness perceptions exist for all the aforementioned job characteristics. This study furthers our knowledge and understanding of how job characteristics (e.g., tenure, rank, duty assignment, and department size) may be associated with police officers’ work-related attitudes.     

Demographic and workplace characteristics which add to the prediction of stress and job satisfaction within the police workplace

Much research has been conducted into aspects of the police workplace that contribute to stress for individual officers. The current paper examines the influence of worksplace and job characteristics on both officers' stress and their job satisfaction. Police officers recruited from two divisions of an Australian state police service (n=749) were surveyed. Results show that there was a positive relationship between organizational support and job satisfaction and a negative relationship between organizational support and job stress. Difficulty in dealing with organizational change led to lower job satisfaction and higher levels of job stress. Working long hours led to increased job stress but it did not lead to lower job satisfaction. In contrast, shiftwork led to lowered job satisfaction but it did not lead to job stress. Of particular interest in this study was the finding that the job content factor of dealing with dangerous and unpredictable duties was not predictive of job stress but in fact led to higher job satisfaction. Authors' Note: Jeremy Davey, DipT, Bed, Med, is Deputy Director, Centre for Accident Research and Road Safety, School of Psychology and Counselling, Queensland University of Technology, Beams road, Carseldine, Qld 4034, Australia.     

Does the police code of silence vary with police assignment? An empirical exploration of the relation between the code and assignment

ABSTRACT

This paper contains an in-depth exploration of the relation between police code of silence and police assignment. A police integrity survey was used to measure the contours of the code among Croatian patrol officers, detectives, and community-policing officers. Samples of police officers evaluated fourteen hypothetical scenarios describing various forms of police misconduct. Whereas the type of assignment was a weak predictor of the respondents’ adherence to the code of silence, the respondents’ assessments of misconduct seriousness and expected discipline, as well as perceptions whether other officers would report misconduct, were strong predictors of the respondents’ own expressed adherence to the code.     

The relationship among distributive and procedural justice and correctional life satisfaction, burnout, and turnover intent: An exploratory study

Distributive and procedural justice, two dimensions of organizational justice, have been found to be salient antecedents of many correctional staff attitudes, such as job stress, job satisfaction, and organizational commitment; however, little correctional research has examined their relationships with the life satisfaction, burnout, and turnover intent. Multivariate regression equations were estimated to determine the association of personal characteristics, distributive justice, and procedural justice with the life satisfaction, burnout, and turnover intent of correctional employees based on a survey of 160 staff at a private midwestern maximum security institution. Both distributive and procedural justice had a statistically significant inverse association with burnout and turnover intent, while procedural justice had a significant positive relationship with life satisfaction. Additionally, the results indicated that the association of procedural justice was larger than the association for distributive justice. Similar results were obtained using only responses from correctional officers.     

Assessing the Psychological Well-being and Coping Mechanisms of Law Enforcement Investigators vs. Digital Forensic Examiners of Child Pornography Investigations

Previous research indicates law enforcement investigators and digital forensic examiners working child exploitation cases are at an increased risk for experiencing psychological distress; however, the roles of digital forensic examiners and investigators often overlap substantially when working child pornography cases. Thus, the current study was the first to compare the psychological well-being, job satisfaction, coping mechanisms, and attitudes toward mental health services for individuals working as either digital forensic examiners and/or investigators of child pornography cases. Law enforcement officers were solicited from the Internet Crimes Against Children task force listserv, and based on their current self-reported duties, 20 were classified as digital forensic examiners-only, 71 as investigators-only, and 38 as both digital forensic examiners and investigators of cases involving Internet child pornography. Results showed significant differences between groups; individuals performing both duties scored significantly higher on secondary traumatic stress, higher on feelings of worthlessness, and lower on concentration compared to digital forensic examiners-only. Individuals performing both duties also reported significantly lower scores on job satisfaction compared to investigators-only. Finally, individuals working both duties were significantly more likely to know someone who sought counseling as a result of work-related stress. The study’s mental health implications and future research suggestions are discussed.     

Police Support for Community Problem-Solving and Broken Windows Policing

This paper explores overall police officer acceptance of tactics and tenets of broken windows and community problem-solving policing. It assesses differential support for each by police officer characteristics (i.e., race/ethnicity, gender, rank, education level, years of service, and assignment). This study presents the findings of a survey of 227 sworn police personnel from two urban police departments. Univariate analyses reveal the levels of support that police have for certain police tactics and tenets of broken windows and community problem-solving policing. Regression analyses examine the relationship between key officer characteristics and support for these tactics and tenets as measured by respondents’ agreement with various items and indices. Findings include support for community problem-solving (and also a reliance on traditional policing methods); a lag in investigators’ acceptance of community problem-solving; and differences by officer race/ethnicity, education, rank, and assignment in indices related to broken windows and rapid response policing. The differential acceptance of broken windows and rapid response tactics by race/ethnicity suggests interesting implications for future studies of race/ethnicity and broken windows policing. The greater acceptance of certain tactics by patrol officers supports current moves toward innovating in police investigations’ bureaus.     

The Influence of Violent Victimisation on Police Officers’ Organisational Commitment

Previous research found job stressors and social resources to be consistent predictors of organisational commitment across occupations. Surprisingly, to date, stressors that are rather specific to police officers’ jobs have rarely been explored in this context. The present study addresses this topic by investigating the influence of directly experienced civilian-related violence on organisational commitment in police staff. As social resources are considered to buffer the negative effects of job stressors on organisational commitment, such an effect was also expected regarding violent victimisation. Additionally, the study raised the question of whether the same influence factors of organisational commitment can be found for male and female police officers. Data were collected from 1,931 German patrol police officers. Results indicated a decrease of organisational commitment following experiences of violent victimisation during the last 12 months. In line with expectations social resources (group cohesiveness, immediate supervisor support) were shown to have a commitment-enhancing effect with group cohesiveness also buffering experiences of violent victimisation. Additionally, evidence yielded that social support from immediate supervisors mediates the relationship between organisational stressors and organisational commitment. In case of gender-specific influence factors no significant differences could be found.     

Determining Patrol Officer Job Satisfaction:

The central issue of this study involves determining the importance of various demographic and job specific attitudes in predicting job satisfaction among patrol officers. Findings contradict much of the previous literature that suggested a predictable association between specific factors and officer attitudes. Instead this study supports a Situational approach to predicting job satisfaction. In addition, the impact of affirmative actions was shown to be highly associated with job satisfaction under certain circumstances.     

The inchoate nature of community policing: Differences between community policing and traditional police officers

Over the past 20 years, police departments across America have adopted a community—or problem-oriented—policing philosophy. Community policing has not been implemented wholesale, however. Most departments have assigned some officers to community policing roles but kept the majority in traditional motorized patrol assignments. Pertinent literature suggests that these two groups do not see eye to eye on their respective roles and duties. In this study, work-redesign theory is used as a conceptual framework to explain officer functioning in both community policing and traditional motorized policing settings. Findings indicate key similarities between community policing officers and officers assigned to traditional motorized patrol, despite differences in job satisfaction, perception of impact, and policing style.     

General job stress and job-specific stress in juvenile correctional officers

Measures of general job stress (Job Stress Index—JSI; Sandman, 1992) and appraisal of specific job-related stressors (SSOSQ; Anson et al., 1997) were administered to 413 juvenile correctional officers (JCOs) and to eighty-four of their supervisors. JCOs evaluated their work environment as more stressful on the JSI than workers in the normative sample on every job stress dimension except ‘time pressure’. The highest stress intensity score was in the area of ‘competence of others’, however, the highest score relative to workers in other vocations was for ‘physical demands and danger’. JCOs who had been employed longer and had higher educational attainment had higher JSI scores; no JSI differences were found as a function of JCO race or gender. Supervisor rankings of sources of stress for themselves were virtually identical to those of JCOs, although overall stress intensity ratings were significantly lower for supervisors. On the more job-specific SSOSQ, lack of support by agency, long hours, and inadequate tools for the job eclipsed physical danger as stressors. On this measure, non-Caucasians and those with longer tenure on the job had higher stress scores, particularly in the area of physical danger; females versus males reported higher stress stemming from lack of support by agency and everyday job duties. Supervisors rated JCOs' work environment as more stressful than JCOs did themselves, but rankings of stressors by JCOs, supervisors, and by adult officers in Anson et al.'s sample were not significantly different, indicating generalizability to a wide range of correctional settings. Findings are discussed in terms of implications for development of stress management interventions oriented around increasing officers' autonomy and sense of control.     

Law enforcement officer seniority and PAI variables in psychological fitness for duty examinations

Sixty-two police officers were administered the Personality Assessment Inventory (PAI) during employer referred psychological Fitness for Duty Examinations (FFDEs). PAI scores were analyzed as a function of the length of time the officers had worked within law enforcement occupations. PAI subtest scales ARD, ARD-P, ARD-T and DEP scores all produced significant positive correlations between both the amount of time spent on the current police job and the total time served as a police officer within a bivariate Pearsonr correlation matrix. Implications for an understanding of psychometric test results within the FFDE context and the evolution of law enforcement officer personality patterns are discussed. Author Note: At the time this research was done, Beth Caillouet was with Matrix, Inc. She is now a graduate student in psychology. Cary Rostow, Ph.D., is a police psychologist and president of Matrix, Inc., and Robert Davis, Ph.D., is executive vice-president and director of science, research, and development for Matrix, Inc., Baton Rouge, LA.     

Emotion Regulation in Police Officers Following Distress: Effects of Tenure and Critical Incidents

This study focuses on the functionality of emotion regulation of police officers who have or have not experienced a work-related critical incident. Traumatic events experienced by police officers may have long-lasting and significant consequences, including health concerns, emotional difficulties, impairment in social functioning, and they may have an impact on work performance. The hypotheses outline the expected results to include higher scores for officers who had been involved in one or more critical incidents in emotional well-being concerns and more difficulties with emotion regulation as compared to officers who had not experienced a critical incident. The research design employs written instruments including the General Health Questionnaire-30 to measure general emotional well-being, the Impact of Events Scale to measure the impact of a past traumatic event, and the Difficulties in Emotion Regulation Scale to measure current problems with emotion regulation. Participants consist of 76 full-time police officers assigned to patrol in two police agencies. The findings, analyzed through analysis of variance, did not include significant differences between those groups as expected; however, there were unexpected findings. These findings were that although newer officers were less likely to have experienced one or more work-related critical incidents, they measured higher in measures of emotion regulation difficulties and concerns regarding emotional well-being than did the more tenured officers. The social implications of this study include increased officer and agency awareness and increased use of effective intervention. Implications for future study include the need to further explore emotional challenges that may be experienced by new police officers.     

Managing Police Patrol Time: The Role of Supervisor Directives

Contemporary police practice advocates the importance of proactive policing activities. Proactive policing reforms emphasize self‐initiated tasks during unassigned patrol time and directed activities based on supervisor review of crime analysis and problem identification. Our study analyzes data from systematic social observations of police patrol officers to examine how officers spent their discretionary time. We find that, on average, over three quarters of a patrol officers’ shift is unassigned. During this time, officers primarily self‐initiate routine patrol, or back up other officers on calls to which they were not dispatched. Just 6 percent of unassigned time activities are directed by supervising officers, dispatchers, other officers or citizens. Moreover, directives provided by supervisors are vague, general in form, and do not operationalize problem‐oriented policing, community‐oriented policing, or proactive policing strategies. We conclude that first, a very significant proportion of patrol officer time is spent uncommitted that could be better utilized doing proactive, problem‐oriented policing activities, and second, supervisors need to provide patrol officers with much more detailed directives, based on sound crime analysis, to help capitalize on the under‐utilization of patrol officer time.     

Secondary Traumatic Stress and Burnout among Law Enforcement Investigators Exposed to Disturbing Media Images

This study examines the psychological impact of viewing disturbing media on investigators engaged in computer forensics work. Twenty-eight federal law enforcement personnel who investigate Internet child pornography cases completed measures of secondary traumatic stress disorder (STSD) and burnout. Substantial percentages of investigators reported poor psychological well-being. Greater exposure to disturbing media was related to higher levels of STSD and cynicism. STSD and burnout scores were related to increased protectiveness of family, reliance on co-workers, general distrust, and turnover intentions. On a positive note, investigators scored high in professional efficacy, indicating they feel their work makes a difference. Furthermore, personnel with supportive relationships scored lower on both STSD and burnout.     

Validation of the technology acceptance model for police

The Technology Acceptance Model (TAM) developed by Davis (1989) was used to develop a basic theoretical model that would explain why patrol officers embraced or rejected new computer technology. Davis identified two factors of technology acceptance: ease of use and usefulness. Items representing each factor were generated in focus groups with patrol officers, and subject matter experts (SMEs) provided evidence of content validity. Exploratory (EFA) and confirmatory factor analyses (CFA) were conducted to assess the construct factorial validity of the factor structure. The two-factor model hypothesized by Davis (1989) was not supported. The EFA, however, identified a four-factor model that indicated a good fit to the data. The four factors were labeled as ease of use, usefulness, information quality, and timeliness. The findings suggested that the new factors of information quality and timeliness were the most important components of technology acceptance by patrol officers. Policy implications and future research directions are discussed.