Yours emotionally: How emotional intelligence infuses public service motivation and affects the job outcomes of public personnel

We investigate the role of emotions in the public sector and their relation with work outcomes typical of public arenas. We focus on the emotional intelligence of public healthcare staff and its potential impact on public service motivation, job satisfaction, affective commitment and the quality of service to citizens. Using data from 200 nurses in a large Israeli public hospital, we examine a mixed model of direct and indirect relationships. The findings support direct positive relationships between emotional intelligence, public service motivation and job outcomes, and several indirect relationships: (1) the mediating effect of public service motivation in the relationship between emotional intelligence and affective commitment, and (2) the moderating role of emotional intelligence in the relationship between public service motivation and service quality. The impact of public service motivation on self‐reported service quality is stronger for public employees with more emotional intelligence.     

FROM RED TAPE TO WHICH PERFORMANCE RESULTS? EXPLORING THE RELATIONSHIP BETWEEN RED TAPE AND VARIOUS DIMENSIONS OF PERFORMANCE IN HEALTHCARE WORK UNITS

Decades of research on red tape have still to provide final answers as to whether red tape reduces performance. This may be due to not distinguishing the different dimensions that public service performance consists of. Shifting the focus to rules and their characteristics, this study analyses how the degree of compliance burden and lack of functionality of rules relates to overall and dimensional public performance. Building upon the argument that red tape reduces resources and motivation and by doing so influences performance, hypotheses are put forward regarding the relationship to performance. Using red tape reports from employees in 49 work units and performance rated by the supervisor, this study shows that performance is at its lowest when the rules have a high compliance burden and lack functionality. Moreover, the dimensional analyses show that compliance burden may be most detrimental for output, whereas lack of functionality reduces responsiveness and democratic outcomes.     

THE IMPACT OF PUBLIC SERVICE MOTIVES ON WORK OUTCOMES IN AUSTRALIA: A COMPARATIVE MULTI‐DIMENSIONAL ANALYSIS

There is a general consensus that individuals who are driven to serve the public interest can possess a mix of public service motives for engaging in altruistic actions. This article proposes that when analysed simultaneously, some public service motives may play a more important role than others in influencing work outcomes. The pressing questions are which ones and how? Through a survey of a group of Australian public sector employees, this article explores the relationship between the various dimensions of public service motivation (PSM) and the common work outcomes: organizational commitment, job satisfaction and job motivation. The combinations of PSM dimensions that had a greater impact on these work outcomes are also found to vary with different outcomes.     

The Role of Public Service Motivation in Employee Work Engagement: A Test of the Job Demands-Resources Model

The study investigates the nature of public service motivation’s (PSM) relationship to employee work engagement. Using the Job Demands-Resource Model, the authors compare whether PSM as a resource is an antecedent to employee work engagement or has a buffering effect on job hindrances of perceived red tape in explaining employee work engagement. They surveyed 388 supervisors and managers in a public-sector organization in the United States. The findings support PSM as an antecedent along with perceived job influence and perceived procurement red tape to employee work engagement.     

Public service motivation and continuous organizational change: Taking charge behaviour at police services

Building change capabilities into public organizations is a challenge for strategic management. This study focuses on the micro‐level of extra‐role behaviours that contribute to continuous improvements in working procedures at the front‐end of organizations (i.e., taking charge behaviour; TCB). More particularly, we examine public service motivation (PSM) as a key variable mediating between perceived practices and TCB of street‐level bureaucrats. The analyses are based on survey data from a state police force in Germany (N = 1,165). Results confirm the role of PSM as full mediator, but this mediation is limited to the relationship between leadership behaviours and TCB, while perceived organizational characteristics—except for red tape—have direct positive impact on TCB.     

Effects of Public Service Motivation on Turnover and Job Satisfaction in the U.S. Teacher Labor Market

A substantial body of research has addressed the importance of the match between the person and the organization, or jobs for individuals and organizational outcomes across diverse fields. Despite growing attention to the role of the person–environment (P–E) fit, there are few studies incorporating the characteristics of jobs in the relationship between public service motivation (PSM) and job satisfaction. Drawing on the growing literature concerning PSM and teacher recruitment and retention, this study investigates whether altruistic work values, such as a strong altruistic desire and a preference for correcting social inequity, affect job satisfaction and teacher turnover.     

Distinguishing Motivational Traits between Person-Organization Fit and Person-Job Fit: Testing the Moderating Effects of Extrinsic Rewards in Enhancing Public Employee Job Satisfaction

This research suggests dissimilar motivational traits of person-organization fit and person-job fit and their different interactive relations with the external regulation of work motivation in affecting public employee satisfaction. Conducting a hierarchical regression analysis, the study jointly tested the direct and interaction effects of perceived person-organization fit, person-job fit, and extrinsic rewards on job satisfaction. Findings demonstrated a crowding-out effect of extrinsic reward perceptions on the positive relationship between person-organization fit and job satisfaction. However, the moderation of extrinsic rewards did not appear to alter the influence of person-job fit on job satisfaction. Implications are further discussed.     

RESIGNED BUT SATISFIED: THE NEGATIVE IMPACT OF PUBLIC SERVICE MOTIVATION AND RED TAPE ON WORK SATISFACTION

This article examines the relationship between red tape, Public Service Motivation (PSM) and a particular work outcome labelled ‘resigned satisfaction’. Using data from a national survey of over 3754 public servants working at the municipal level in Switzerland, this study shows the importance of looking more closely at the concept of work satisfaction and, furthermore, of thoroughly investigating the impact of the different PSM dimensions on work outcomes. Unsurprisingly, research findings show that red tape is the most important predictor of resignation. Nevertheless, when PSM dimensions are analysed separately, results demonstrate that ‘commitment to public interest/civic duty’ and, to a lesser extent, ‘attraction to policy‐making’ decrease resignation, whereas ‘compassion’ and ‘self‐sacrifice’ increase it. This study thus highlights some of the negative (or undesirable) effects of PSM that have not been previously addressed in PSM literature.     

Do Role Clarity and Job Satisfaction Mediate the Relationship between Telework and Work Effort?

The empirical association between telework and work effort, as well as how this relationship is mediated by role clarity and job satisfaction, is lacking in the literature. As a consequence, the direct and indirect impact of telework on work effort in U.S. federal government agencies was examined in the article. Results indicate that telework was inversely related to work effort. Moreover, role clarity and job satisfaction did not mediate the relationship between telework and work effort. The implications these results have for theory and practice are thoroughly discussed in the article.     

Analyzing the Link Between Job Satisfaction and Performance in Educational Institutions

The relationship between job satisfaction and organizational performance has been one of the most controversial issues in organizational management. This study examines how job satisfaction affects organizational performance analyzing the panel data collected from educational institutions in Korea. The results demonstrate that teachers’ organizational satisfaction is likely to improve students’ performance in standardized tests, whereas their work satisfaction is negatively related to it. Private school teachers showed higher organizational satisfaction than public school teachers and produced higher students’ test scores. No significant difference in work satisfaction between public and private school teachers was found.     

Public Service Motivation and Job Sector Choice: Evidence from a Developing Country

This article explores the determinants of actual job sector decisions of highly skilled professionals across four different sectors in a developing country, with a particular interest in the relationship with public service motivation (PSM). Unlike most previous cross-sectional studies, it uses a pooled time series of individual antecedents and job characteristics, both before and after the individuals leave the job market to pursue graduate education abroad. The results indicate that there are key differences in terms of the determinants of job sector choices across the four sectors, and that PSM appears to have a differential role on the attraction of individuals to each of those sectors.     

Changes in Prosocial Motivation over Time: A Cross-Sector Analysis of Effects on Volunteering and Work Behavior

A gap in research on prosocial motivation is that very little is known about its change across time, let alone, how such changes affect employee behavior. Using multiple waves of panel data, covering a period of sixteen years, this article finds that prosocial motivation is mostly stable, and there are no broader socialization effects in the private and public sector. However, when prosocial motivation increases, it leads to increases in either work or volunteering behavior, suggesting that public employees may use alternative outlets to realize their motivation if such motivational capital cannot be linked to the mission of their organizations.     

Public Service Motivation,Prosocial Motivation and Altruism: Towards Disentanglement and Conceptual Clarity

Research on public service motivation (PSM) has made great strides in terms of study output. Given the enormous scholarly attention on PSM, it is surprising that considerable conceptual ambiguities and overlaps with related concepts such as prosocial motivation, and altruism still remain. This study addresses this issue by systematically carving out the differences and similarities between these concepts. Taking this approach, this study clarifies the conceptual space of both PSM and the other concepts. Using data from semi-structured interviews with police officers, it is illustrated that PSM and prosocial motivation are different types of motivation leading to different types of prosocial behaviour.     

Finding a mission in bureaucracies: How authentic leadership and red tape interact

Finding a mission is important for employees to perform well in public service jobs. Research has demonstrated that leadership can facilitate mission valence among followers, but if and how leadership unfolds this effect in the presence of excessive bureaucracy (i.e., red tape) is unclear. This interaction is particularly interesting in the case of authentic leadership (i.e., a positive leadership style based on self-awareness, consistent behaviors, and transparent relations with followers), as red tape may either neutralize or enhance the association of authentic leadership with mission valence. We test these rivalry hypotheses in a sample from a two-wave survey among public employees in Germany. Results provide support for the neutralization hypothesis, as the relationship between authentic leadership and mission valence strengthens at lower levels of red tape. HR practitioners are thus challenged to reduce red tape and to make public organizations authentic places, where leaders can develop authenticity through self-awareness.     

Intent to Exit: Why Do US Federal Employees Leave?

This study examines factors that may influence an employee to exit an organization. Factors that are considered to influence exit are derived primarily from Hirschman’s model of exit, voice, loyalty, and neglect. Other variables considered are public service motivation, job satisfaction, pay satisfaction, gender, race, supervisory status, and agency. The study evaluates the relationships between these variables using data obtained from the United States’ 2010 Federal Employee Viewpoint Survey. Overall, the data suggest that there is a slight tendency of public employees to be intrinsically motivated.     

Personality and Job Satisfaction: Evidence from a Sample of Street-Level Bureaucrats

Job satisfaction is an important component of bureaucratic success. In this article, we build on the emerging literature on the five-factor model of personality and argue that basic personality characteristics can help us understand why certain employees are more satisfied with their jobs than others. Multivariate analysis of personality and job satisfaction data from over 1,000 public servants supports this argument. We conclude with a discussion about how personality can add to our theoretical understanding of public personnel management, and help public managers identify applicants who are likely to be satisfied with work in the public sector.     

An examination of job attitudes of white,black, and hispanic nurses in a public hospital

This paper reviews the literature on racial differences in job satisfaction and examines differences among whites, blacks and hispanics in job-related attitudes for a sample of nurses employed in a public hospital. Levels of job satisfaction, organizational commitment, turnover intentions, and job burnout were compared among the three race categories. Results indicated that significant differences existed for levels of job satisfaction, organizational commitment and job burnout among whites, blacks and hispanics. Hispanics reported significantly higher job satisfaction than whites and blacks, and whites reported less organizational commitment and higher levels of job burnout than blacks.     

Does transformational leadership stimulate user orientation? Evidence from a field experiment

While doing good for specific citizens and users is often considered a powerful motivator among public service employees, little research has rigorously evaluated how public managers can promote individualized prosocial motivation. We follow recent studies on the behavioural implications of ‘user orientation’ to explore how public managers can use a specific leadership strategy—transformational leadership—to reinforce employees' individualized prosocial motivation. Combining a field experiment with 80 childcare centre managers and survey reports from their 590 preschool teachers, we assess the effect of a transformational leadership training programme on user orientation. The results show a positive effect on user orientation three months after the training programme but no persistent effect 15 months after the intervention. This implies that, at least in the short term, public managers can use transformational leadership behaviours to stimulate user orientation.     

BEYOND THE RULES: THE EFFECT OF OUTCOME FAVOURABILITY ON RED TAPE PERCEPTIONS

The underlying reasoning of much red tape research is that the level of rule burden, in terms of resources expended at implementing and complying with specific rules, is the main driver of red tape perceptions. In this study we challenge this claim and argue that stakeholder red tape perceptions are also affected by the favourability of the outcome. More specifically, if a certain rule or procedure has a positive outcome for a certain stakeholder, then this stakeholder will perceive lower levels of red tape, irrespective of rule burden. Using a survey experiment (n = 81), we show how variations in red tape perceptions are affected in equal measure by rule burden and outcome. We conclude with a discussion of the implications of our findings for red tape scholars, in particular the need to further understand the relationships between red tape perceptions and rule procedures and outcomes.