My Stomach Fell Through the Floor: The Moment of Not-Knowing What to Do

Youth workers routinely experience moments in their professional practice with young people when, despite their experience and training, they are simply at a loss for what to do, how to respond, and how to be helpful to the youth. These experiences of not-knowing are seldom shared with other youth workers, which contributes to a climate of shame and humiliation. Professional supervision seldom attends to how youth workers experience these moments and their personal and vocational costs. This study presents a phenomenological investigation of how youth workers experience moments of not knowing what to do, identifies five central themes of the experience, and makes recommendations for improved youth work practice and supervision. This chapter presents the research question and its significance to the field of American youth work.     

Contextualizing Not-Knowing: Terminology and the Role of Professional Identity

This chapter provides a context for the concept of not-knowing, including a discussion of how the concept was framed. The experience of not-knowing in professional youth work is framed in relationship to other concepts explored by the social work and therapeutic literature (including vicarious trauma, helplessness, secondary trauma, and burnout), as well as those offered by the limited youth work and nursing literature discussing similar concepts (disruption and hurt, suffering, commitment in spite of conflict, and the struggle to go along when you do not believe). The standing of youth work in the professions and its own struggles to professionalize are explored, with attention to how not-knowing affects and is affected by these efforts.     

It's Just a Little Too Human: Questions of Vocation

SUMMARY

Among youth workers who experience moments of not-knowing what to do, many often describe their thoughts and reactions to the phenomenon in vocational and existential terms. They ask what right they have to work in the helping professions if they find themselves simply unable to be helpful. In many cases, the vocational crises following experiences of not-knowing contribute to burnout and youth workers' decisions to leave the field altogether. This chapter describes the fourth of five themes associated with youth workers' experiences of not knowing what to do: questions of vocation. In addition to presenting the dominant theme, this chapter discusses the three variations on it, as described by youth worker participants: (a) What am I supposed to do? (b) Who am I to deal with this? and (c) Maybe the problem is me.     

Red tape and technology transfer in US government laboratories

The purpose of this paper is to gauge the effects of red tape and bureaucratization on the technology-transfer activities and effectiveness of government laboratories in the United States. Two central questions are addressed: Do laboratories involved significantly in technology transfer have more red tape than others? and Does the level of red tape have an effect on technology-transfer success? Objective and perceptual measures of red tape are used. Technologytransfer effectiveness is measured in terms of getting other organizations to adopt technology developed in the laboratory (“out the door” success) and of the commercial impact of transfers. Data are derived from questionnaire responses provided by directors of 276 federal- and state-government laboratories. Results indicate that laboratories involved in technology transfer do not have higher levels of red tape. Out-the-door technology-transfer success relates strongly to low degrees of perceived red tape, whereas high ratings for commercial impact are associated with actual low levels of red tape in acquiring project funding and lowcost equipment.     

Book reviews

DANIELE CONVERSI, The Basques, The Catalans and Spain: Alternative Routes to Nationalist Mobilization (Hurst, London, 1997), 312 pp., ISBN 1–85065–268–6 (pb)

LEO PANITCH and COLIN LEYS, The End of Parliamentary Socialism: From New Left to New Labour (Verso, London, 1997), 341 pp., ISBN 1–85984–109–0 (pb)

MARK MATTERN, Acting in Concert: Music, Community, and Political Action (Rutgers University Press, New Brunswick, 1998), 185 pp., ISBN 0–8135–2484–9 (pb)

RICHARD J. GOLSAN (ed), Fascism's Return: Scandal, Revision and Ideology since 1980 (University of Nebraska Press, Lincoln and London, 1998), 330 pp., ISBN 0–8032–7071–2

KATHERINE FIERLBECK, Globalizing Democracy. Power, Legitimacy and the Interpretation of Democratic Ideas (Manchester University Press, Manchester, 1998), 216 pp., ISBN 0–7190–4995–4 (hb)