Demographics in Service Encounters: Effects of Racial and Gender Congruence on Perceived Fairness

We investigated the effects of outcome favorability, opportunity for voice, and demographic congruence on customer reactions to bank loan decisions. Applicants for loans engaged in a transaction with loan officers who were either congruent or incongruent with respect to race and gender. Results suggest that perceptions of outcome favorability and opportunity for voice explain significant variance in customer reactions. Customers responded more positively to unfavorable outcomes when they resulted from a race-congruent loan officer, and female customers responded more positively to low opportunity for voice from male loan officers than from female officers. Implications of the results for organizations serving customers who are diverse in race and gender are discussed.     

Justice and organizational punishment: Attitudinal outcomes of disciplinary events

This study utilized a justice framework to investigate punished subordinates' attitudinal reactions to specific disciplinary events. Results suggested that personality variables (negative affectivity and belief in a just world) influenced subordinate perceptions of the disciplinary event. In addition, belief in a just world had a direct effect on satisfaction with the supervisor, intention to leave, and organizational commitment. Contrary to expectations, harshness (a distributive aspect of the event) influenced perceptions of procedural justice and attitudes toward the institution (organizational commitment) and the leader (trust in supervisor), in addition to its influence on perceptions of distributive justice. The influence of procedural aspects of the event on attitudinal outcomes varied by dependent variable. The implications for future research and for management are discussed.     

The Domestic Determinants of Foreign Policy Behavior in Middle Eastern Enduring Rivals, 1948–1998

Rivalry-related issues tend to dominate the foreign policy agenda of states in enduring rivalries. Thus, the enduring rivalry research program provides an important framework for foreign policy analysis. This paper probes the domestic elements of strategic interaction in the three main Middle Eastern rivalries: Israel–Egypt, Israel–Jordan, and Israel–Syria. The empirical tests probe whether the number of parties represented in Israel's cabinet and Arab and Israeli domestic unrest impact the propensity for these rivals to employ hostility against each other. We specify vector autoregression (VAR) models and negative binomial event count models with monthly levels of hostility as the dependent variables for the period 1948–1998. The results provide interesting foreign policy implications regarding the impact of Israeli domestic political structures on conflict dynamics in the Middle East. There is no evidence that the foreign policy behavior of Arab states becomes risk averse when Israeli leaders might need an external scapegoat. These findings are discussed in the context of other research on enduring rivalries and strategic interaction.     

Reviews

Hillel Ticktin, Origins of the Crisis in the USSR. Armonk, NY and London: M. E. Sharpe, 1992. ix + 192 pp., $45.00 h/b, $19.95 p/b. Walter D. Connor, The Accidental Proletariat: Workers, Politics, and Crisis in Gorbachev's Russia. Princeton, NJ: Princeton University Press, 1991, xvi + 375 pp., £25.00. $39.50.

Archie Brown, ed., New Thinking in Soviet Politics. London: Macmillan, 1992, xii + 115 pp., £30.00 h/b, £9.99 p/b.

Vadim Bakatin, Osvobozhdenie ot illyuzii. Kemerovo: Kemerovskoe knizhnoe izdatel'stvo, 1992, 183 pp.

Robert T. Huber & Donald R. Kelley, eds., Perestroika‐Era Politics: The New Legislature and Gorbachev's Political Reforms. New York and London: M. E. Sharpe, 1991, viii + 246 pp., £39.95.

Gavin Peebles. A Short History of Socialist Money. London and Sydney: Allen and Unwin, 1991, xiii + 170 pp., £30.00 h/b, £11.95 p/b.

Vitalii A. Naishul’, The Supreme and Last Stage of Socialism, Centre for Research into Communist Economies, New Series 2, 1991, 48 pp., £3.50.

Anders Aslund, ed., Market Socialism or the Restoration of Capitalism? Cambridge: Cambridge University Press, 1992, x + 215 pp., $49.50, £30.00.

Anthony Jones & William Moskoff, Ko‐ops: The Rebirth of Entrepreneurship in the Soviet Union. Bloomington and Indianapolis, IN: Indiana University Press, 1991, xvii+ 153 pp., £20.00 h/b, £9.50 p/b.

Marshall I. Goldman, What Went Wrong with Perestroika. London: W. W. Norton & Company Ltd, 1991, 258 pp., £12.95.

Leah A. Haus, Globalizing Gatt: The Soviet Union's Successor States, Eastern European and the International Trading System. Washington, DC: The Brookings Institution, 1992, x + 141 pp., $38.95 h/b, $10.95 p/b.

Frederic J. Fleron, Jr., Erik P. Hoffman, Robbin F. Laird, eds, Soviet Foreign Policy: Classic and Contemporary Issues. New York: Aldine de Gruyter, 1991, xviii + 857 pp., DM 178 h/b, DM 98 p/b. Also published as Frederic J. Fleron, Jr., Erik P. Hofmann, Robbin F. Laird, eds, Classic Issues in Soviet Foreign Policy: From Lenin to Brezhnev. New York: Aldine de Gruyter, 1991, xvi + 349 pp., DM 48 p/b; and Frederic J. Fleron, Jr. Erik P. Hoffmann, Robbin F. Laird, eds, Contemporary Issues in Soviet Foreign Policy: From Brezhnev to Gorbachev. New York: Aldine de Gruyter, 1991, xviii+ 521 pp., DM 54 p/b.

Steven Kull, Burying Lenin. The Revolution in Soviet Ideology & Foreign Policy. Boulder, CO: Westview Press, 1992. xvi + 219 pp., £10.95 p/b.

Lowell Dittmer, Sino‐Soviet Normalisation and Its International Implications, 1945–1990. Seattle, WA, and London: University of Washington Press, 1992, vii + 373 pp., $35.00.

Haim Shemesh, Soviet‐Iraqi Relations, 1986–1988: In the Shadow of the Iraq‐Iran Conflict. London: Lynne Rienner Publisher, 1992, x + 285 pp., £31.95.

Larry E. Holmes, The Kremlin and the Schoolhouse: Reforming Education in Soviet Russia, 1917–1931. Bloomington and Indianapolis, IN: Indiana University Press (Distributed in UK by Open University Press), 1991, xv + 215 pp., £18.50.

Beatrice Farnsworth & Lynne Viola, eds, Russian Peasant Women, New York: Oxford University Press, 1992, 304 pp., £13.50 p/b.

George Sanford, ed. and transl., Democratization in Poland, 1988–90. London: Macmillan, 1992, xv + 203 pp., £40.00.

Tania Konn, ed., Soviet Studies Guide. London: Bowker‐Saur, 1992, xvi + 237 pp., £39.00 h/b.     

Money,exports, government spending,and income in Peru, 1951–66

Most studies of open developing economies, such as Peru, have found the foreign sector's impact on the domestic economy is very great. This is usually true whether the vehicle for changes in income is monetary or real.¹ This study, following the basic models developed by Polak, Prais and Schotta, will attempt to explain short run changes in income in Peru using two different approaches: a monetary approach and an income approach.