The INSPIRE Framework: How Public Administrators Can Increase Compliance with Written Requests Using Behavioral Techniques

Public administrators rely on written communications to send information to citizens and stakeholders, and they are among the heaviest users of the postal service. Behavioral science research has identified several techniques that public administrators can use to increase compliance with written requests and, in turn, increase effectiveness. Currently, however, many written communications from government bodies are not written in a manner that utilizes these techniques. It remains an ongoing challenge for public administrators to identify, understand, and use these techniques in the written communications sent by their organizations. This article presents a framework capturing seven prominent techniques in a simple mnemonic—INSPIRE—that is already being used by several government bodies in Australia. It also provides practical examples of how to use each technique and demonstrates that using these techniques could result in large aggregate improvements in effectiveness and socially desirable outcomes of public administrators' written communications.     

Sad tales and happy tales: The politicization of delinquent life‐histories

Previous research has indicated that juvenile delinquents tend to highlight their dismal pasts and portray themselves as the victims of circumstances in order to elicit favorable responses from the various agents of social control. However, the present study, based on the life‐histories of two groups of Israeli delinquents, suggests that they sometimes engage in this particular kind of retrospective interpretation in order to bring about changes of a much more far‐reaching nature. Not only is it aimed at influencing the decision as to the appropriate agents of social contact; it also constitutes part of a wider struggle for political and cultural legitimacy.     

Regulatory Failure and the Collapse of Japan's Home Mortgage Lending Industry: A Legal and Economic Analysis

This article analyzes the dynamics of contemporary cooperation and conflict in Japanese financial regulation through the prism of the "jusen problem," the collapse of Japan's home mortgage lending industry in the 1990s. The jusen problem is one of the most striking examples of regulatory failure, strategic interest group bargaining, and large-scale dispute resolution in Japanese history.     

The attitudes of criminal justice workgroups toward intensive supervised probation

In spite of a growing body of literature on the attitudes of the public and selected groups toward crime and punishment, including communitybased corrections, intermediate sanctions, and intensive probation, very little is known about the attitudes of criminal justice workgroups toward intensive supervised probation. Understanding reactions to ISP by criminal justice workgroups is a requisite first step toward overcoming any obstacles or resistance to successful program implementation. This research reports on a survey of criminal justice workgroup attitudes toward ISP in Wyandotte County, Kansas.     

Book reviews

M.B. Hayne, The French Foreign Office and the Origins of the First World War 1898-1914 (Oxford: Clarendon Press, 1993) £35. ISBN 019-820270-9.

Keith Hamilton, Bertie of Thame: Edwardian Ambassador (Woodbridge/Suffolk: Boydell Press 1990 (= Royal Historical Society Studies in History, No. 60)), ix + 436 pp. ISBN 0-86193-217X. £35.

Anita Inder Singh, The Limits of British Influence: South Asia and the Anglo-American Relationship, 1947-56 (Pinter, 1993) pp. 309. £45.

Robert H. Ferrell (ed.), Truman in the White House: The Diary of Eben A. Ayers (Columbia: University of Missouri Press, 1991) $37.50. ISBN 0-8262-0790-1.

Robert Pearce (ed.), Patrick Gordon Walker: Political Diaries 1932-1971 (London: The Historians Press, 1991) £20. ISBN 1-872273-05 X.

Richard J. Aldrich (ed.), British Strategy and the Cold War, 1945-51 (London: Routledge, 1992) £40. ISBN 0-415-07851-2.

Timothy Garton Ash, In Europe's Name. Germany and the Divided Continent (London: Jonathan Cape, 1993) £25. ISBN 0-224-02054-4.