Diffusion of Personalised Services among Dutch Municipalities: Evolving Channels of Persuasion

In many European countries, municipalities are becoming increasingly important as providers of electronic public services to their citizens. One of the horizons for further expansion is the delivery of personalised electronic services. In this article we describe the diffusion of personalised services in the Netherlands over the period 2006–2009 and investigate how and why various municipalities adopted personalised electronic services. In achieving this, we analyse data that were gathered during interviews with key stakeholders in 10 selected Dutch municipalities. We synthesise the findings in an explanatory model of personalised electronic service delivery diffusion. The model emphasises persuasive pressures that are channelled to potential adopters of personalised services. Furthermore, the model shows how persuasive pressure (as perceived by adopters) is followed-up by organisational search activities, and how, in various circumstances, the idea of personalised services is ‘framed’ by innovation champions, knowledge brokers and new members of staff as to appeal to specific organisational priorities and ambitions. In doing so, this article contributes to an institutional view on adoption and diffusion of innovations, in which (1) horizontal and vertical channels of persuasion and (2) human agency, rather than technological opportunity and rational cost-benefit considerations, account for actual diffusion of innovations.     

Osteological case study to narrow the timing of postmortem trauma to a skull

In the course of an exhumation performed 5.5 years after death, several bone fragments were uncovered during the excavation of the clay-rich soil. Amongst others, there was a large piece of the frontal neurocranium. In addition, a so-called coffin stain was discernible. The exhumed coffin was intact. The forensic autopsy revealed a complete corpse with distinct adipocere formation. Consultation with the cemetery administration allowed the conclusion that the additional bone fragments were from the first use of the grave approximately 100 years ago. The heavily soil-encrusted skull fragment bore clear signs of a half sharp force, that could immediately be classified as postmortem. The pattern of injury pointed to an excavator as the cause. However, the question arose whether the postmortem trauma occurred 5.5 years ago during the excavation of the grave or during the current exhumation. First the skull fragment was dried. However, it was then impossible to remove the clay-rich soil without damaging the bone. The fragment was therefore carefully washed and dried again. The cut and fracture areas then showed distinctly lighter surfaces than the rest of the bone, which pointed to the exhumation as the time of origin. For comparison, fresh injuries were inflicted with a hatchet. These distinctly showed even lighter surfaces, so that the time of origin could be assumed to have been during the excavation of the grave 5.5 years ago.     

Outcome,Process and Power in Direct Democracy – New Econometric Results

Based on survey data for Switzerland, new empiricalfindings on direct democracy are presented. In thefirst part, the authors show that, on average, public employeesreceive lower financial compensation under more directdemocratic institutions. However, top bureaucrats aremore constrained in direct democracies and have to becompensated by higher wages for that loss of power.In the second part, they demonstrate that reportedsubjective well-being of the population is much higherin jurisdictions with stronger direct democraticrights. This is not only the case because people valuepolitical outcomes higher but also because they derive utilityfrom the political process itself.     

Religion as Catalyst or Restraint of Radical Right Voting?

It is often found that religious people are underrepresented among the radical right electorate, despite radical right parties’ claim of being defenders of the Judeo-Christian society. This study investigates this paradoxical finding and examines to what extent two dimensions of religion – practice and belief – play a role in voting for a radical right party across seven West European countries. Using the European Values Study from 2008, it was found that religiously active people are indeed less likely to vote for a radical right party, because they tend to vote for a Christian party. However, the study challenges the common wisdom that religion alone is a restraint on radical right voting and shows that orthodox believers in three countries – Belgium, Norway and Switzerland – feel more threatened by the presence of immigrants and therefore are more likely than their mainstream counterparts to vote for a radical right party.     

Semiotizing a product into a brand

A product is simply something that is material or substance of some kind. In order to be transformed into a brand with its own code of meanings and system of rhetorical allusions, it needs to be semiotized. And the marketing and advertising industries have become semioticians in this sense, semiotizing a product by assigning it a name, a visual sign (logo), a system of language forms (slogan, taglines, etc.), and then textualizing the brand by creating appropriate ads and commercials for it. This paper will show how this network of semiotizing events coheres into an overall macrotext to produce the brand as a sign system.     

A note on cognitive branding and the value profile

The aim of this paper is to present a pragmatic inspired branding method called a value profile, within the theory of cognitive branding. The method is theoretical anchored in Charles S. Peirce's pragmatic theory and can be used to identify the core values of brands and also identify the possible consequences of how these values influence people to purchase products. Moreover, it can be used to analyze the values themselves.     

Dispersed communication by central bank committees and the predictability of monetary policy decisions

The paper asks whether members of central bank decision-making committees should communicate with the public in a collegial manner, by conveying the consensus or majority view of the committee, or in an individualistic way, by providing the diversity of views among the committee members. It finds that more active as well as more consistent communication by committee members improves the predictability of monetary policy decisions significantly. This effect is sizeable as communication dispersion across committee members accounts on average for one third to one half of the market’s prediction errors of FOMC policy decisions. Moreover, more active and more consistent communication are found to also reduce the degree of uncertainty about the future path of interest rates. These findings suggest that a collegial communication which stresses the consensus view on policy inclinations can enhance the effectiveness of central bank communication.     

Post-mortem radiological CT identification based on classical ante-mortem X-ray examinations

Radiological identification is important in forensic medicine. Identification using comparison of individualising structures with ante- and post-mortem conventional radiographs has been known for a long time. New radiological procedures such as computed tomography (CT) and magnetic resonance imaging (MRI) are being increasingly used for identification. In this paper, a new comparative approach using various radiological methods is described and its application demonstrated. This new approach is the comparison of ante-mortem conventional radiographs with projected images calculated from post-mortem CT data. The identification procedure will be illustrated with reference to the frontal sinus and the pelvis.     

Effects of CBRN Decontaminants in Common use by First Responders on the Recovery of Latent Fingerprints—Assessment of the Loss of Ridge Detail on Glass

Following a CBRN incident, first responders use decontamination procedures to reduce the risk of exposure. The effect of decontamination on forensic trace material has, however, not been fully examined. This study sought to evaluate the effect of five different physical or chemical decontamination materials on the recovery of latent fingerprints. Fingerprints were deposited on glass slides, decontaminated, and assessed on the presence of ridge detail. The results demonstrate that decontamination affects the quality of latent fingerprints substantially. On at least 61% of the fingerprints, a reduced amount of ridge detail was observed upon decontamination. Furthermore, development with cyanoacrylate appeared not to succeed anymore. Instead, the ability of vacuum metal deposition to successfully develop decontaminated fingerprints is demonstrated. The results from this study may contribute to an increased forensic awareness regarding decontamination and emphasize the necessity for further research into new item decontamination procedures or new forensic initiatives prior to decontamination.