The Face-to-Face Mediation Program: A Massachusetts success story

Summary An effort that began as an experimental alternative to small claims court for consumer cases has fostered the application of alternative dispute resolution to many other conflicts in Massachusetts. The Attorney General's Face-to-Face Mediation Program, unique in the country, has proven to be an effective local resource to citizens of the state for resolving consumer disputes. The influence of the program has been felt outside the Attorney General's office as well as within.In the two years since this report was written, the Attorney General's Face-to-Face Mediation Program has shown a steady increase both in referrals and in quality of service. Today, all but one of the seven remaining mediation programs is running at or near capacity. In 1988, 84 percent of the approximately 700 cases that were mediated reached agreement, and 96 percent of those agreements were upheld. Suzanne Goulet Orenstein, who is Senior Associate, Program on Environmental Dispute Resolution with The Conservation Foundation, Washington, D.C., formerly was Chief, Local Consumer Groups and Dispute Resolution Activities with the Office of the Massachusetts Attorney General.Kathleen Grant is Coordinator of the Face-to-Face Mediation Program, Public Protection Bureau, The Massachusetts Attorney General's Office, 131 Tremont St., Boston, Mass. 02111.     

The evolution of commitment law in the nineteenth century

The generally accepted interpretation of the evolution of commitment law in the nineteenth century is challenged by means of an historical investigation of the law's development in a single state—Pennsylvania. Rather than an abrupt switch from relaxed commitment procedures to a system of stringent safeguards, which most historical accounts of the period describe, examination reveals that Pennsylvania law underwent a slow accretion of procedural protections, with the essential discretionary role of families, friends, and physicians left undisturbed. The implications for current policy of this challenge to the traditional account are discussed.     

The Role of "Enemy Images" and Ideology of Elite Belief Systems

We use data from the Leadership Opinion Project (LOP), a panel survey of American opinion leaders which brackets the end of the Cold War, to investigate two interrelated questions about the structure of elites' foreign policy beliefs. We assess, first, whether the militant internationalism/cooperative internationalism scheme, developed primarily by Wittkopf (1981, 1990) and Holsti and Rosenau (1990), has continued relevance now that the USSR has collapsed; and second, whether Hurwitz and Peffley's (1987, 1990; see also Peffley and Hurwitz, 1992; Hurwitz, Peffley, and Seligson, 1993) domain-specific, hierarchical model of mass belief structure can be applied to elite belief systems. The evidence indicates that respondents' past stances toward military and cooperative ventures are highly predictive of their views once the Cold War ends. This continuity in leaders' postures toward international affairs, in itself, suggests that "enemy images" of the Soviet Union were less important within elite belief systems than Hurwitz and Peffley (1990; see also Peffley and Hurwitz, 1992) posited for the mass public. The starkest difference, however, between their findings for mass samples and our findings for a leadership sample centers on the importance of ideology in constraining foreign policy beliefs, and the close interconnection with domestic beliefs. Consequently, as we illustrate, predictable ideological divisions among opinion leaders persist in the post–Cold War era. In sum, our evidence demonstrates considerable continuity in elites' beliefs despite profound changes in the global system, and reaffirms the importance that ideology plays in structuring attitudes within elite belief systems.     

Accuracy of Investigators' Verbatim Notes of Their Forensic Interviews with Alleged Child Abuse Victims

Verbatim contemporaneous accounts of 20 investigative interviews were compared with audiotaped recordings thereof. More than half (57%) of the interviewers' utterances along with 25% of the incident-relevant details provided by the children were not reported in the verbatim notes. The structure of the interviews was also represented inaccurately in these accounts. Fewer than half (44%) of the details provided by the children were attributed to the correct eliciting utterance type. Investigators systematically misattributed details to more open rather than more focused prompts. These results underscore the superiority of electronic recording when the content and structure of investigative interviews must be preserved.