The Impact of Red Tape on Citizen Satisfaction: An Experimental Study

ABSTRACT

Red tape is one of the most often-mentioned nuisances citizens experience with government. However, there is a dearth of red tape research focusing on citizens. Therefore, the primary goal of this article is to analyze the effect of red tape on citizen satisfaction. The secondary goal is to go beyond testing a linear relationship between red tape and citizen satisfaction by examining individual factors that may moderate this relationship. In order to analyze the red tape/satisfaction relationship, we have designed an experiment in which 179 subjects participated. Experiments are still relatively rare in public administration, but are increasingly seen as a rigorous and useful method for theory testing and development. We found that red tape has a strong negative effect on citizen satisfaction, and that this effect is weaker when citizens have high knowledge of political processes. We conclude with implications and a future research agenda.     

Long-Term Capital Management and the sociology of arbitrage

Arbitrage is a key process in the practice of financial markets and in their theoretical depiction: it allows markets to be posited as efficient without all investors being assumed to be rational. This article explores the sociology of arbitrage by means of an examination of the arbitrageurs, Long-Term Capital Management (LTCM). LTCM's 1998 crisis is analysed using both qualitative, interview-based data and quantitative examination of price movements. It is suggested that the roots of the crisis lay in an unstable pattern of imitation that had developed in the markets within which LTCM operated. As the resulting 'superportfolio' began to unravel, arbitrageurs other than LTCM fled the market, even as arbitrage opportunities became more attractive, causing huge price movements against LTCM. Three features of the sociology of arbitrage are discussed: its conduct by people often personally known to each other; the possibility and consequences of imitation; and the limits on the capacity of arbitrage to close price discrepancies. It is suggested that by 1998 imitative arbitrage formed a 'global microstructure' in the sense of Knorr Cetina and Bruegger.     

Crafting democratic control over the military: A comparative analysis of South Korea,Chile and Ghana

This is the second part of an extended article; Part I, ‘Democracy and the Military: An Epitaph for Frankenstein's Monster?’ appeared in the previous issue of this journal. Part II takes as its starting point the theoretical analysis developed in Part I and applies it to three empirical cases, South Korea, Chile and Ghana. Behind the superficial similarity between the way the transition to democracy has been ‘crafted’ in the three countries, there lie significant variations which have also complicated the tasks of controlling the military and consolidating democracy.     

Mauritania: Political Parties,Neo-patrimonialism and Democracy

This article takes issue with those analyses of ‘developmental democracy’ which treat popular participation as a clamorous inconvenience to be managed in the interests of economic efficiency. Instead it asks what follows from prioritizing participation both as a defining feature of democracy, and as an integral part of what is meant by development.

The analysis is developed in two parts. The first contrasts the narratives of popular and of liberal democracy, showing how they come to different conclusions about participation and its role in development. But it also argues there are potential complementarities. These were obscured when socialist ‘people's democracies’ were (misleadingly) seen as popular alternatives to liberal democracy. Since the end of the cold war, however, the focus has been on democratizing liberal democracy, to ensure it is responsive to the needs of citizens, as active participants in development and not just targets of state policy, rather than on whole system alternatives.

The second part reviews the experience of popular democratic experiments in Tanzania and Nicaragua, which sought to extend participation beyond the confines of representative democracy, and to link it to participatory development. It might be read as a requiem for their apparent failure. But their vicissitudes also raise broader questions: about the contradictions between popular participation and ‘people's democracy'as a system of rule; concerning the structures and procedures (elections, political parties, civil society bodies, mass organizations and so on) through which participation is organised; and about the problems of harmonizing participatory development with the management of complex national economies.     

Book reviews

Elites, Parties and Democracy: Festschrift for Professor Mogens N. Pedersen edited by Erik Beukel, Kurt Klaudi Klausen and Poul Erik Mouritzen. Odense: Odense University Press, 1999. Pp.xii + 341. DKK 350 hb ISBN 87 7838 506 7.

Horses in Midstream: U.S. Midterm Elections and their Consequences 1894–1998 by Andrew E. Busch. Pittsburgh, PA: University of Pittsburg Press, 1999. Pp.ix + 254. $45 hb ISBN 0 8229 4105 8; $19.95 pb ISBN 0 8229 5705 1.

Race, Redistricting, and Representation: The Unintended Consequences of Black Majority Districts by David T. Canon. Chicago, IL: University of Chicago Press, 1999. Pp.xiv + 324. £35 hb ISBN 0 226 09270 4, £13 pb ISBN 0 226 09271 2.

Rulemaking: How Government Agencies Write Law and Make Policy by Cornelius M. Kerwin. Washington DC: CQ Press, 1998 Second Edition. Pp.x + 294. $28.95 pb. ISBN 156802 418 5.

The Republican Takeover of Congress edited by Dean McSweeney and John E. Owens. Basingstoke: Macmillan Press Ltd, 1998. Pp.xii + 202. £42.50 hb ISBN 0 333 66965 7.

When Women Lead: Integrative Leadership in State Legislatures by Cindy Simon Rosenthal. New York: Oxford University Press, 1998. Pp.xiv + 240. £35 hb ISBN 0 19 511540 6.

Reforming the House of Lords: Lessons from Overseas by Meg Russell. Oxford: Oxford University Press, 2000. Pp.xi + 368. £18.99 hb ISBN 0 19 829831 5.

EU Committees as Influential Policymakers edited by M.P.C.M. Van Schendelen. Aldershot: Ashgate, 1998. Pp.xiv + 294 £42.50 hb ISBN 1 84014 724 5.

The Dignity of Legislation by Jeremy Waldron. Cambridge: Cambridge University Press, 1999. Pp.xiii + 206. £35 hb ISBN 0 521 65092 5, £12.95 pb ISBN 0 521 65883 7.     

Expressions of Culture in American Indian/Alaska Native Tribal Child Welfare Work: A Qualitative Meta-Synthesis

This qualitative meta-synthesis of materials from three national projects that had examined more than 75 American Indian/Alaska Native child welfare programs sought to articulate how culture is expressed within tribal child protective services (CPS)work and to uncover whether there are cultural elements of tribal child welfare practice that are distinct from practice in non-tribal settings. Through the meta-synthesis, a framework emerged outlining a cultural approach to practice that incorporates: (a) a culturally-distinct definition of Native child well-being; (b) tribal values that form a foundation for practice; (c) practice intentions linking child protection with cultural and community health; and (d) two specialized worker skills.     

State Performance‐Based Budgeting in Boom and Bust Years: An Analytical Framework and Survey of the States

The authors examine the track record of applying performance‐based budgeting (PBB) across three time periods within a sample of U.S. state governments: (1) throughout the 1990s, (2) in the early 2000s, and (3) during the Great Recession. State‐level PBB is analyzed according to four elements: (1) the development of performance measures, (2) its applicability to budgeting and management processes, (3) its utility across the business cycle, and (4) its usefulness for budget players. An analytical framework is devised that highlights the “publicness” of American government, draws on the principal–agent model, and considers incentive mechanisms theory. Findings confirm that a good performance measurement system takes time to develop and operate well and that PBB functions more effectively for executive management than legislative purposes. PBB is used more by the states during strong economic times as opposed to during economic downturns. More importantly, PBB is only selectively applied by legislators in most states, whereas top executive policy makers, middle managers, and staff embrace and utilize PBB systems more extensively.     

Experimental comparison of two multiple-stage contest designs with asymmetric players

We compare experimentally two contest designs. In the between-group design (BGD), cohorts compete with one another in stage 1 and a single cohort is then advance to stage 2. In stage 2, members of this cohort compete for a single prize. In the within-group design (WGD), the order of the competition is reversed. Our findings support the theoretical conclusion that the WGD is superior to BGD in generating more expenditure. They also show that if the cohorts are fixed, small, and interact repeatedly over time, then tacit collusion in the WGD, but not the BGD, leads to suppression of expenditures.