IMPROVING UK PUBLIC SERVICES: A REVIEW OF THE EVIDENCE

Over a number of years in the UK, public service improvement has been at the centre of both Conservative and Labour policy. Keen to make improvements in public services, the current Labour government is pursuing this issue more strongly than any other. This paper examines the concept of improvement and reviews the academic literature which has empirically assessed improvements in a range of public services. Drawn from over 50 studies of improvement, the evidence highlights seven determinants or improvement ‘triggers’ which have been put in place and which have had a positive effect on a public service. These include quality frameworks and public participation forums. The paper reviews the evidence and evaluates the strengths and weaknesses of the studies themselves. The findings of the paper indicate that, despite a political drive to improve public services, there is insufficient evidence available on ‘what works’ in bringing about improvement. The need for sustained research in this area is emphasized and conclusions are drawn on a way forward.     

FRONT-LINE WORKERS AND 'LOCAL KNOWLEDGE': NEIGHBOURHOOD STORIES IN CONTEMPORARY UK LOCAL GOVERNANCE

One of the aims of this special issue is to 'decentre' a key facet of governance, namely networks. This article considers in particular the concept 'networked community governance', a key part of New Labour's reforms in local governance and, in particular, around neighbourhood-based working. This article draws on interpretive methods and analysis to explore the everyday work of front-line workers in contemporary local governance through their own stories. The article is based on empirical work in the neighbourhood management system developed in Salford, a local authority in the North West of England. Key to facilitating 'networked community governance', is front-line workers' own 'local knowledge', understood as the mundane, yet expert, understanding front-line workers develop from their own contextual experiences. The article explores the difficulties that front-line workers perceive themselves to face in their everyday work and how they use their 'local knowledge' to develop responsive, entrepreneurial strategies.     

INFORMATION‐SHARING AND CONFIDENTIALITY IN SOCIAL POLICY: REGULATING MULTI‐AGENCY WORKING

In recent years, there has been growing concern in the UK that local services aimed at risky or vulnerable people are ineffective, because of agencies’ persistent failure to share information about their clients. Despite considerable national policy effort to encourage better information‐sharing, previous research indicates that there are many cases where information is still not shared when it should be, or where it is shared when it should not be, with potentially devastating results. This article uses data from the largest empirical study of local information‐sharing yet undertaken to examine four policy sectors where multi‐agency working has come to the fore. It shows that variations in their information‐sharing and confidentiality practices can be explained by neo‐Durkheimian institutional theory and uses insights from this theory to argue that current policy tools, which emphasize formal regulation, are unlikely to lead to consistent and acceptable outcomes, not least because of unresolved conflicts in values and aims.     

NORMLESSNESS,POWERLESSNESS, AND TROUBLE WITH THE LAW*

This paper examines the conditions under which normlessness leads to trouble with the law and the mechanisms through which social structure affects trouble with the law. Objective conditions of structural inconsistency, common in low socioeconomic positions, can lead to normlessness. The results presented here show that the association of normlessness and trouble with the law depends on whether normlessness is combined with a sense of powerlessness or with one of instrumentalism. Among persons who see themselves as powerless, normlessness is not associated with trouble with the law. Among persons who see themselves as instrumental, normlessness is associated with greater trouble with the law.     

The Idea of “Free Public Reason”

Abstract. In this paper the nature and the role of Rawls's idea of a “free public reason” are examined with an emphasis on the divide between the private and the public spheres, a divide which is the hallmark of a liberal democracy. Criticisms from both the so-called Continental tradition and the Communitarian opponents to liberalism insist on the ineffectiveness of such a conception, on its inability to establish a political consensus on democracy. But it would be a mistake to see a contractarian theory of justice, such as Rawls's justice as fairness, as grounding the social contract in a public use of reason. Such a contract would indeed be susceptible to endless conflicts and renegotiations and would never achieve consensus. Therefore, a distinction must be made between the values of justice that are present in and through the “original” contractual position and the that regulate the public sphere and guarantee its stability.     

Managing policy formulation and implementation in Zambia's democratic transition

This article describes the establishment of a policy management group in Zambia's Cabinet Office and the introduction of a policy formulation and implementation process managed by that policy management group. Both have served as models for other governments aiming at more effective, transparent and accountable governance. (© 1997 by John Wiley & Sons, Ltd.)     

ECOLOGICAL NETWORKS AND URBAN CRIME: THE STRUCTURE OF SHARED ROUTINE ACTIVITY LOCATIONS AND NEIGHBORHOOD‐LEVEL INFORMAL CONTROL CAPACITY

By drawing on the work of Jacobs (1961), we hypothesize that public contact among neighborhood residents while engaged in day‐to‐day routines, captured by the aggregate network structure of shared local exposure, is consequential for crime. Neighborhoods in which residents come into contact more extensively in the course of conventional routines will exhibit higher levels of public familiarity, trust, and collective efficacy with implications for the informal social control of crime. We employ the concept of ecological (“eco‐”) networks—networks linking households within neighborhoods through shared activity locations—to formalize the notion of overlapping routines. By using microsimulations of household travel patterns to construct census tract‐level eco‐networks for Columbus, OH, we examine the hypothesis that eco‐network intensity (the probability that households tied through one location in a neighborhood eco‐network will also be tied through another visited location) is negatively associated with tract‐level crime rates (N = 192). Fitted spatial autoregressive models offer evidence that neighborhoods with higher intensity eco‐networks exhibit lower levels of violent and property crime. In contrast, a higher prevalence of nonresident visitors to a given tract is positively associated with property crime. The results of these analyses hold the potential to enrich insight into the ecological processes that shape variation in neighborhood crime.