Utilizing The Delphi Technique In Policy Discussion: A Case Study Of A Privatized Utility In Britain

A challenge for social policy makers is to explore consensus and dissensus in issues where approaches such as roundtable meetings and focus groups are not feasible or likely to provide accurate information. The Delphi survey technique is a powerful tool for exploring social policy issues not as widely used as it deserves. This article explores Delphi and describes its application to a major and highly contentious public policy issue; how the electricity supply industry should respond to customers in debt. Our experience demonstrates how expertise and opinions of individuals who either would not or could not normally cooperate can be brought together to achieve a consensus, resulting in policy changes that lead to measurable social welfare gains. It illustrates Delphi's strength as a policy tool that recognizes the multiplicity of interests involved in such issues, the value of different kinds of front-line expertise and the desirability of proceeding on the basis of a consensus of informed opinion.     

Political Orientation and Ideological Inconsistencies: (Dis)comfort with Value Tradeoffs

People are often inconsistent in the way they apply their values to their political beliefs (e.g., citing the value of life in opposing capital punishment while simultaneously supporting abortion rights). How do people confront such inconsistencies? Liberals were more likely to say that issues that could draw on several competing values were complex issues that required value tradeoffs, whereas conservatives were more likely to deny the comparability of the issues. We argue that this difference is rooted in the distinct ways that liberals and conservatives represent political issues. Additional evidence suggested that conservatives’ higher need for closure leads them to represent issues in terms of salient, accessible values. Although this may lead conservatives’ attitudes to be more situationally malleable under some circumstances, such shifts do serve to protect an absolutist approach to one’s moral values and help conservatives to deny the comparability of potentially inconsistent positions.