Biased,not blind: An experimental test of self‐serving biases in service users’ evaluations of performance information

Based on literature about motivated reasoning, this article proposes that choosing a public service provider from among competing options may bias service users in a positive direction when evaluating the performance of their chosen provider. Users are expected to defend their choice through processes of goal reprioritization, meaning that they will alter the weight they assign to given pieces of information depending on the (in)convenience of that information. This article uses nine experimental studies to test this expectation on students who had recently chosen to study at one university instead of competing universities. As expected, findings show signs of biases in students’ evaluations, but the biases are small and not consistently significant. Thus, prior research may have been too pessimistic regarding the general potential of performance information in the public sector.     

Size matters: the need for human-scale economic institutions for development

Current mainstream development thinking, with the exception of a few areas like microcredit, tends to favour size over substance. This article aims to challenge the belief that large-scale companies, markets, and institutions are the most effective means of ‘delivering development’. We argue that, by designing institutions to meet different needs at different scales, long-term sustainable development outcomes are more likely. Through an analysis of ‘new economics’ thinking, we look specifically at how the concept of subsidiarity could be applied to development thinking at the community and business levels, and we draw on some examples of where the concept is already manifest in practice, such as energy and commodity production.     

Equity,health, and health care

Equity goals, such as equal treatment for equal need or equality of access, commonly take pride of place among the aims of health policy. But do these conceptions, or others derived from more fundamental philosophical systems such as those of the utilitarians or John Rawls, successfully capture the way in which the term equity is generally used? If not, is it possible to find some interpretation that can command a greater consensus? This paper answers no to the first question and yes to the second. It is argued that the standard conceptions of equity ignore the processes by which health states are determined and hence the extent to which they arise from factors beyond individual control. An alternative conception is proposed that directly incorporates these considerations.     

The Effects of 'High Commitment' HRM Practices on Employee Attitude: The Views of Public Sector Workers

Although there is a growing body of evidence demonstrating positive effects of 'high commitment' HRM practices on organizational performance, there is less evidence evaluating their effects on individual workers, especially within the public sector. Therefore the implications of applying 'high commitment' practices in the public sector needs to be considered. This paper seeks to address this gap by reporting the results of a staff survey and follow-up interviews conducted on a cross-section of  local government employees. The results showed that eight of the ten 'high commitment' practices had significant effects on worker attitudes. The results are discussed in light of HRM theory together with the implications for public sector managers.     

Regulation and Compliance Motivations: Examining Different Approaches

This research examines how traditional regulatory and voluntary approaches affect motivations to address potential harms to water quality. The traditional approach consists of governmental enforcement of mandatory requirements; the voluntary approach consists of government calling attention to potential harms and facilitating actions to address them. These approaches are best thought of as ends of a continuum rather than as the sole choices. Three sets of findings emerge from the research. One, not surprisingly, is that traditional regulation is more effective than the voluntary approach alone. A second shows that deterrent fears and the sense of duty to comply are important motivations for action. A third concerns factors that account for the variation in each motivation for which inspections, peer reputation, and attitudes toward government are shown to be important considerations. These findings point to the duality of deterrent fears and civic obligations as motivations to address potential harms.     

Der Halo‐Effekt: Diffuses Bedrohungsempfinden und SVP‐Wähleranteil

Die Wählerstärke rechtspopulistischer Parteien wird regelmässig entweder auf ein Bedrohungsempfinden durch einen hohen lokalen Ausländeranteil oder aber geringe Kontaktmöglichkeiten zwischen Mehrheit und Minderheit zurückgeführt. Dieser Beitrag stützt sich theoretisch auf eine Synthese dieser Perspektiven, die als Halo‐Effekt bezeichnet wird. Demnach ist es weniger die lokale Grösse der lokalen, als fremd wahrgenommenen Bevölkerung als vielmehr deren relativer Anteil im Umland, der zu einem diffusen Bedrohungsgefühl führt. Der Wahlerfolg der Schweizerischen Volkspartei (SVP) auf Ebene der schweizerischen Gemeinden dient als Grundlage der empirischen Untersuchung, die alternativ mit Anteilen der ausländischen und muslimischen Bevölkerung durchgeführt wird. Räumliche Mehrebenen‐Regressionsmodelle liefern für beide Gruppen Hinweise auf eine Koexistenz von direkten negativen Effekten der Bevölkerungsanteile der Minderheiten auf den Anteil der SVP (im Sinne der Kontakthypothese) sowie von Halo‐Effekten, wobei die direkten Effekte etwas ausgeprägter auszufallen scheinen. Sozio‐strukturelle Faktoren können diese Zusammenhänge reduzieren (eine hohe Arbeitslosigkeit neutralisiert den negativen Effekt des Anteils Ausländer) oder verstärken (ein höheres Einkommensniveau akzentuiert den Halo‐Effekt für Muslime).