Business Process Re-Engineering and Balanced Scorecard in Swedish Public Sector Organizations: Solutions for Problems or Problems for Solutions?

This article analyzes and discusses the adoption and implementation of Business Process Re‐Engineering (BPR) at a hospital and Balanced Scorecard (BSC) at a local government. At the hospital, BPR was adopted as a solution to problems, but became de-coupled from operations, and later used for legitimacy reasons. At the local government, without having identified clear problems, BSC was adopted as an attractive solution but became coupled, rather than de-coupled, to operations. Our study shows that de-coupling does not follow the path proposed by neo-institutional theory, and that legitimacy from popular management concepts can be obtained both by coupling and by de-coupling the concepts from operations.     

Expectations from Administrative Reforms: An Attempt to Implement the Balanced Scorecard in a Public Sector Organization

The aim of this case study is to explore what actors in a Swedish municipality expect from a new administrative reform (i.e., an attempt to implement the Balanced Scorecard). The findings show that the expectations on changes are highest among the politicians, moderate among the administrators, and lowest among the operative employees. The differences can be explained by the way the reform is anticipated to favor or disfavor the actors, who in turn are influenced by the actors' past experiences. Most of the expressed expectations concern expectations of the outcome of the administrative reform, but some concern expectations on the reform itself.     

The Downside of Decentralization: Armed Clientelism in Colombia

In recent years, decentralization and regional autonomy measures have figured prominently in negotiations designed to end some of the world's most important conflicts, including in Afghanistan, Iraq, and Sudan. Reforms that shift powers to subnational units deserve the attention of those who are trying to promote security via institutional design, but the risks associated with these territorial reforms are considerable. When political and economic resources are transferred to subnational governments in the attempt to create meaningful access to the political system for former combatants, the great risk is that these same resources can be used to finance a continuation of the armed struggle instead. In response to the popularity of territorial reforms in many post-conflict settings, this paper sounds a cautionary note by evaluating the negative impact of decentralization on security in Colombia, site of Latin America's longest and deadliest armed conflict. After analyzing the design decisions of reformers who hoped that decentralization would help end the conflict, I argue that decentralization in fact financed the expansion of armed clientelism by illegal groups on both the left and right. Thanks to the weakness of the police in much of the national territory, guerrillas and paramilitaries have been able to use decentralized resources to destabilize the state, limiting even further its monopoly over the use of force and creating what are in effect parallel states on the left and right.     

加拿大恢复性司法的制度化

加拿大自1996年量刑改革以来,主要在量刑方面积极推进恢复性司法的制度化.尽管已正式确认把补偿和承认对被害人的伤害作为量刑目的,但只有较少证据表明量刑中的恢复性司法手段为犯罪被害人带来了实实在在的利益.主要原因是量刑程序的结构性限制,而不是理论研究不足或是对确认恢复性司法作为犯罪替代措施的可能性认识不足.对原住民罪犯关押比例过高问题的关注,是加拿大恢复性司法制度化的首要推动因素,但已有证据表明,恢复性量刑改革在加拿大并没有降低原住民犯罪的过高比例.此外,试图将原住民社区司法举措塑造成恢复性司法模式的尝试,可能会威胁到这些举措,而且可能难以惠及那些最弱势的犯罪者.     

The growing importance of Ukraine as a transit country for heroin trafficking: U.S.-Ukraine research partnership

This research was funded by the U.S.-Ukraine Research Partnership project, which began in November of 1999 when an agreement was signed between the National Institute of Justice (NIJ) and the Ukrainian Academy of Law Sciences (UALS). This partnership program was an integral part of the Gore-Kuchma Binational Commission, established in September 1996 to solidify the close ties between Ukraine and the United States. The increasingly global character of crime has created a mutual incentive for cooperation between the United States and Ukraine. In June of 1999, requests for proposals in the United States and Ukraine were concurrently announced by both NIJ and UALS. The proposals were to address the following crime areas: organized crime, corruption, drug trafficking, human trafficking, and economic crimes. The proposals were competitively reviewed by an expert working-group made up of both U.S. and Ukrainian representatives. The result was five U.S.-Ukrainian research teams, composed of twenty-two Ukrainian and five U.S. members. The size of each individual U.S.-Ukrainian team ranged from ten to three researchers. These teams met for the first time in November 1999 at a “kick-off” conference in Kiev, Ukraine. The greatest accomplishment of the conference was that researchers began the process of overcoming communication barriers and divergent methodological approaches to formulate a joint plan for their research. For this research, Layne worked with two Ukrainian research partners to jointly develop this paper. Khruppa was responsible for collecting Ukrainian data for the report and Muzyka supplied legislative expertise and background. Layne traveled to Ukraine (Kyiv and Kharkiv) four times over the course of two years and her Ukrainian counterparts came to the United States once. It was a challenge to collaborate across distance and language barriers, but a warm, collegial relationship developed and was maintained despite these obstacles.     

When Do We Think About Detection? Structural Opportunity and Taxpaying Behavior

Past studies have generally found that perceptions of the likelihood of formal and informal sanctions have lower explanatory power of noncompliance with laws than do internalized norms. Using data from two telephone surveys, we examined a situational characteristic, structural opportunity, that may prod individuals to think about the likelihood of detection from the Internal Revenue Service for underreporting income. Structural opportunity is the degree to which an individual's economic or social situation provides ways to avoid detection. Individuals with high structural opportunity perceived a lower likelihood of IRS detection and indicated that they were less likely to feel guilty if they engaged in tax cheating. Our data also suggested that some individuals with high structural opportunity may be in social networks which condone tax cheating. As expected, structural opportunity provided a condition under which individuals took into consideration the perceived likelihood of formal and informal detection in formulating intentions to engage in tax cheating. Our findings suggest that an examination of the interaction between situational and individual characteristics will provide a more complete understanding of decisions to engage in illegal behavior. Implications for deterrence theory are discussed.     

Factor analysis applied to magnitude estimates of punishment Seriousness: Patterns of individual differences

This research makes use of factor analysis to locate important dimensions of individual differences in perceptions of legal punishments. A sample of 152 recently arrested persons provided magnitude estimates of the seriousness of several types and levels of punishment. A factor analysis of the data showed that the major dimensions of individual differentiation were in responses to (a) lengthy periods of imprisonment; (b) several punishments judged less serious, including short periods in jail or on probation; and (c) fines. Regressions of the factor scores on individual characteristics are reported, and the implications of the analysis for deterrence theory are discussed.     

Humanitarian futures and adaptive failures

Scientific and technological change will intensify over the next two decades, profoundly affecting the global economy and the environment, as well as demographic trends and political and security structures in most parts of the world. An unintended consequence may be an exponential rise in human exposure to disasters and emergencies. Such humanitarian crises may, in no small part, be due to planners’ inability to anticipate potential hazards and to appreciate their significance, and to decision-makers’ inability to reconcile competing demands for resources. This article suggests that most disasters and emergencies are the result of an individual and institutional failure to respond effectively to change, new information and contending interests. It explores various psychosocial approaches to individual and group dynamics, and utilises a range of organisational and political-science models to evaluate potential constraints on adaptive capacities. Ultimately, it proposes a five-point strategy to assist both policy-planners and decision-makers in thinking in a more ‘non-linear’ fashion and in being more responsive to the direction and implications of change.