The Working Out of Modernization in the Public Sector: The Case of an E-government Initiative in Greece

It has become common place for governments to initiate electronic-government projects in order to reform public administration. This paper seeks to explore the ways in which an e-government project, as a potential mode of reformation, is established and made to work, and then, further, to account for some of its consequences for conventional public administration. To do so we draw upon a detailed empirical study of a Greek e-government initiative, the establishment of Citizen Service Centres (CSCs). CSCs represent a significant part of Greece's e-government strategy, which has sought to modernize public administration and make the provision of public services more efficient, accessible and responsive to citizens. Drawing upon Foucault's work on power/knowledge we show that the e-government initiative is established through various technologies of power that intend to discipline public sector staff towards a particular mode of working. We also illustrate that the establishment of these modernization practices is the outcome of considerable negotiation, improvisation and enactment as different occupational groups seek to collaborate (or not) across professional and institutional boundaries. Finally, we show and argue that rather than reforming the provision of public services, such e-government based modernization projects are more likely to reproduce, in more complex ways, the long established public sector practices it sought to change.     

REVIEWS

Foreign books

Mit Feldmarschall von der Goltz Pascha in Mesopotamien und Persien. By his late General Staff Officer, Lieutenant‐Colonel Hans v. Kiesling. Leipzig: Dieterich ‘sche, publishers.

L'Islam et les Questions Musulmanes au point de vue Français: Conférence faite au centre des hautes études militaires, le 13 Avril, 1923. Par Général Brémond. Paris: Charles Lavau‐zelle et Cie, Editeurs Militaires.

English books

The Caliphate. By Sir Thomas Arnold, C.I.E., Litt.D. Oxford: Clarendon Press. 1924. 108. 6d. net.

Persian Literature in Modern Times. By E. G. Browne. Cambrige University Press. 1924. 35s. net.

Ben Kendim: A Record of Eastern Travel. By Lieut.‐Colonel the Hon. Aubrey Herbert. Edited by Desmond MacCarthy. Illustrated with six maps. London: Hutchinson and Co. 1924. 21s. net.

Anatolica. By Harry Charles Luke. London: Macmillan and Co., 1924. 16s. net.

Trans‐Jordan: Some Impressions. By Mrs. Steuart Erskine. London: Ernest Benn, Ltd. 1924. 12s. net.

Tales from Turkistan. By Stor Lob. London: Wm. Blackwood and Sons. 1924. 6s.

India: A Bird's‐Eye View. By the Earl of Ronaldshay, P.C., G.C.S.I., G.C.I.E. Constable and Co., London and Bombay, 1924. Price 18s.

From China to Hkamti Long. By Captain F. Kingdon Ward. Edward Arnold and Co. 1924. 18s. net.

Zanzibar: An Account of its People, Industries, and History. Zanzibar: The Local Committee of the British Empire Exhibition. Paper. Pp. xx + 84.     

WESTERN APPROACHES TO THE MIDDLE EAST (REVIEW ARTICLE)

This article considers five books about western countries' actions and policies in the Middle East over the twentieth century and beyond. The British with their mandates in Iraq, Palestine and Jordan, and the French in Syria and Lebanon, employed similar techniques. The role of the British in Palestine comes in for a deal of criticism By the time the Americans took over the dominant role in the region, the policy challenge was rather different. But the mistakes the Americans made were just as serious and the lessons of history were too often ignored.     

Recognising Politicization: The CIA and the Path to the 2003 War in Iraq

The concept of ‘politicization’ of the US intelligence services, and in particular the CIA, has been debated by scholars for many years. However, it has also been easily dismissed by those investigating recent US foreign policy, as in the Robb-Silberman Commission's assurance over the 2003 Iraq War that ‘the Intelligence Community needs to be pushed’. This essay seeks an extension of the critique of politicization by considering the historical context since the formation of the CIA. It seeks an application of that critique by putting forth, when evaluating the policy and operations of the George W. Bush administration, the notion of an ‘alternative network’ within the government. The argument is that politicization must be linked to a conception of ‘Executive power’, both within the American bureaucracy and in the projection and rationalization of US aims overseas.     

Beyond the new look: Policy and operations in the Eisenhower administration

Saki Dockrill, Eisenhower's New‐Look National Security Policy, 1953–61 (London: Macmillan, 1996). Pp. xvi + 400, biblio, index. NP. ISBN 0–333–65655–5.

Erika Alin, The United States and the 1958 Lebanon Crisis (Lanham MD: University Press of America, 1994). Pp.160, biblio, index. NP. ISBN 0–8191–9332–1.

Audrey R. and George McT. Kahin. Subversion as Foreign Policy: The Secret Eisenhower and Dulles Debacle in Indonesia (New York: Norton, 1995). Pp.318, index. £17.95. ISBN 1–56584–244–8.     

Party system(s) and electoral behaviour in Belgium: From stability to balkanisation

Belgium has one of the most fragmented party systems of any modern democracy. This article asks the following questions: is party fragmentation linked to the importance of the ethno-regionalist vote or to the rules of the electoral system? Has party fragmentation also produced centrifugal or polarised multipartyism (between the regions, but also within Flanders, given the spectacular rise of the Vlaams Blok)? What explains the difference in party fragmentation between Flanders and Wallonia? What are the dimensions of party competition in each community and what are the socio-demographic and attitudinal characteristics of the different electorates? Which steps have the political elites taken to cope with the increasing fragmentation of the party landscape and growing voter volatility? To what extent has the increasing divergence between the regional party systems led to the building of asymmetrical coalitions at the federal and regional levels of government? The splitting of the Belgian party system into two, albeit still fragmented, party systems has further complicated the problems of coordination within a polarised, multi-cleavage and multilevel system that seriously undermines the stability of the entire political system.     

Book reviews

Sibyl Crowe and Edward Corp, Our Ablest Public Servant, Sir Eyre Crowe GCB, GCMG, KCB, KCMG, 1864-1925 (Braunton Devon: Merlin Books, 1993) £17.95. ISBN 0 86303 607-4.

Richard J. Aldrich, The Key to the South: Britain, the United States, and Thailand during the Approach of the Pacific War, 1929-42 (Kuala Lumpur: Oxford University Press, 1993).

John Saville, The Politics of Continuity: British Foreign Policy and the Labour Government, 1945-46 (London and New York: Verso, 1993). ISBN 0 86091 456 9.

John Kent, British Imperial Strategy and the Origins of the Cold War, 1944-49 (Leicester, London and New York: Leicester University Press, 1993). ISBN 0 7185 1330 4.

Frederick W. Marks III, Power and Peace: The Diplomacy of John Foster Dulles (Westport, CT & London: Praeger, 1993) £45. ISBN 0 275 94497 2.

Charles Grant, Delors: Inside the House that Jacques Built (London: Nicholas Brealey, 1994) pp.305. £12.99. ISBN 1 85788 039 0.     

How Policy-Making Affects Implementation: The Decentralization of the Danish Disablement Pension Administration*

‘Presidents are more likely to be punished for not making promises of administrative reform than for not implementing them.’ (March & Olsen 1983, 291) Policy-making and implementation have usually been treated as two distinct disciplines. In this article it is argued that implementation is affected by the prior policy-making process. Hypotheses regarding such impacts are derived from the policy-making theories resting on a) the rational decision-making model. b) the conflict-bargaining model, and c) the garbage-can model: Implementation failures are more likely 1) if goals are absent or vague and if alternatives and their consequences have not been considered; 2) if the policy-making process involves participants with conflicting interests and compromising; 3) if there are many and changing participants with limited attention and if symbols are important in the poky-making process. These hypotheses are tested and discussed in relation to a reorganization case, the decentralization of the disablement pension administration in Denmark in 1976.     

“A Good‐Will Ship”: The Light Cruiser Köln Visits Rabaul (1933)

The concept of loyalty still holds a central space in many histories about New Guinean‐Australian relations, especially during the Second World War, and translates into demands by Australians that New Guineans recognize Australia's political system as “the best”. In this article about the visit of the first German navy cruiser to New Guinea after the First World War, I tell a story not about loyalties, but about contesting colonial claims, namely Australia's insistence on “loyalty”, and Germany's demand for a “return” of her colony. The visit of Köln in 1933 raises questions such as: How did Germans and Australians negotiate living together in the Mandated Territory of New Guinea? How were divisions, grief, tensions, and hostilities after the First World War dealt with? What separated them, what united them, and what role did New Guineans play in this complex relationship?