THE ORDER OF QUESTIONS IN A SURVEY ON CITIZEN SATISFACTION WITH PUBLIC SERVICES: LESSONS FROM A SPLIT‐BALLOT EXPERIMENT

Surveys of citizen satisfaction with local public services have become widespread, with the results increasingly used to reorganize services, to allocate budgets, and to hold managers accountable. But evidence from a split‐ballot experiment that we conducted suggests that the order of questions in a citizen survey has important effects on reported satisfaction with specific public services as well as overall citizen satisfaction. Moreover, the correlations of specific service ratings with overall satisfaction, and thus the identification of key drivers of overall satisfaction, also turn out to be highly sensitive to question order. These findings are in line with research on priming and question order effects in the survey methodology literature, but these effects have not been carefully examined before in the context of citizen surveys and public administration research. Policy and management implications of these finding are discussed.     

The impact of information acquisition on EU performance judgements

Public evaluations of EU performance are not only critical indicators of the EU's output legitimacy, but also shape future support for European integration. For citizens to monitor the political performance of the EU they need relevant facts, yet it is anything but clear that gains in information about EU performance cause change in judgements about such performance. Drawing on two‐wave panel data, this article examines whether acquiring information following a real‐world EU decision‐making event alters citizens' judgements about the utilitarian and democratic performance of the EU. It also examines how this effect differs for people with different levels of general political information. It is found that citizens who acquired performance‐relevant information became more approving of the EU's utilitarian performance but did not change their judgements about its democratic performance. Also, individuals with moderate levels of general political information were affected most strongly by new facts about performance. The implications of these findings for EU‐level representative democracy are considered.     

The Olympics Economic Bonanza （Ⅱ）

THE demand for capital and financial services in the leadup to the Beijing Olympic Games is immense. Come August, over 10,000 athletes, 70,000 working personnel and 21,000 registered members of the press will gather in China＇s capital. Entries to the PRC by foreign nationals are expected to exceed 4.6 million, representing an estimated RMB 4.5 billion worth of consumption. Demand for foreign currency exchange,     

After Gold,What＇s Next？——Chinese Athletes in Retirement

WHEN Chinese badminton player Zhang Ning won gold for a second time in the women＇s singles at the Beijing Olympics, she knelt on the ground and cried. Tears were still running down her cheeks when she mounted the podium. No doubt this was partly because the victory was also a farewell： soon after successfully defending the Olympic championship, the 33-year-old Zhang announced her retirement, bringing her 23- year badminton career to an end.     

China＇s Gold Medal Potentia

Cui Dalin, deputy director general of General Administration of Sport in China, confirmed at a recent press conference： ＂It is estimated that a record 550 to 570 Chinese athletes will compete at the Beijing Olympics. ＂     

Comparing political systems: Establishing similarities and dissimilarities

Abstract. Comparative political analysis at the macro-level of political systems can reduce the inevitably high complexity of such comparisons by the systematic matching or contrasting of cases, depending on the particular problem. Such 'most similar systems' or 'most different systems' designs, in Przeworski & Teune's terminology, thus constitute one of the major ways out of the usual 'small N—many variables' dilemma. This paper proposes a detailed and comprehensive method to establish such similarities and dissimilarities in a systematic and at all stages transparent way. The examples chosen refer to an analysis of the conditions of survival or breakdown of democratic systems in the inter-war period in Europe.     

AID'S CRISIS OF LEGITIMACY: CURRENT PROPOSALS AND FUTURE PROSPECTS

Aid to Africa is less threatened by the current foreign policyand fiscal pressures than by a complex crisis of legitimacyregarding the enterprise. Despite official rhetoric to the contrary,most aid insiders are disappointed by the current achievementsof aid. The current malaise has resulted in a considerable fermentof thinking about how to make aid more effective. This articledescribes four sets of proposals that have been advanced. Theseinclude proposals to make aid more selective, as well as toadopt a more need-based approach, which includes proposals topromote government ownership, and to focus aid on non-governmentalactors in the private and voluntary sectors. It is argued thateach of these proposals is desirable, but that together theyare probably incompatible, certainly difficult for the donorsto implement and unlikely to address the real problems thathave plagued aid and African development these last thirty-fiveyears. The real challenge, not addressed by most current reformproposals, is to change how donors and recipients manage aid,so that it contributes to a sound development strategy. Thearticle concludes that the main impulse for reform must comefrom African countries themselves, rather than from the donorcountries.     

Decentralization in France

In France decentralization of the government was part of the socialist platform for the 1981 presidential election. The issue was immediately put on the agenda by the minister in charge of “interior and decentralization.” The law was published on March 2nd 1982. Ten years later, decentralization is considered a decisive reform toward the modernization of the state. Local governments are engaged in the process of learning the politics of autonomy. But the law maintained the prefet. Therefore the institutional pattern establishes two authorities in charge of the same territory at the level of “département” and “région.” It could be said that the goal of the 1982 reform was to authorize the expression of a local demand while the equality and qualify of public services would be preserved, thanks to deconcentration of the national apparatus. This scheme implies dramatic changes both in the local political system and in the national bureaucracy. The latest is reluctant to assess the evolution. In 1994 public administration in France is in transition. Its centralized structure and rationale has offen led to strategies directed toward the conservation of the old habits and privileges. The role of the prefect is still unsettled. Perhaps more important, serious institutional limits have been imposed on the process of change.     

CHANGING NATIONAL RULES: THEORY AND EVIDENCE FROM THE NETHERLANDS (1960–2004)

This paper will empirically analyse the evolution of national rule changes for the domain of post‐war Dutch higher education. We focus on rule changes because in the life cycle of rules – births, changes and repeals – change is the most common event. Our theoretical framework is mainly based on the organizational ecology and top management demography literatures. We will be integrating these perspectives, adapting them to our research context. In so doing, we focus on rule density, a minister’s demographic characteristics (such as age and tenure) and cabinet features (for example, power and turnover) as deteminants of rule changes. The empirical results provide significant support for the majority of our theoretical predictions. Overall, the results suggest that the ecological processes are the most robust, followed by the characteristics of ministers and the features of cabinets.