SCRUTINIZING PERFORMANCE: HOW ASSESSORS REACH JUDGEMENTS ABOUT PUBLIC SERVICES

Strengthening the accountability and improving the performance of public services is an important issue in many countries. A common response is to impose elaborate oversight or scrutiny arrangements. While we know a good deal about the formal operation of these arrangements, we know much less about the informal practices of scrutiny bodies and how they make judgements. This paper investigates scrutiny processes in three national audit bodies, three service inspectorates, and two inquiry committees in the UK. Judgement processes were analyzed along five dimensions: intuitive to analytical thinking; implicit to explicit assessment criteria; inductive and deductive methods; internal and external validity; and the principles used to make and evaluate judgements. These processes varied considerably, suggesting the need for a broader conception of the nature of and influences on scrutiny processes, which recognizes the inherent tensions in these processes and the skills required by those who engage in them.     

Cuban Labour at 50: What About the Workers?

Cuba is reforming its employment relations as it emerges from the economic crisis and restructuring of the 1990s. Employment relations are one key indicator of the state of Cuba's socialist ambition as it celebrates the 50th anniversary of the Revolution. Several key aspects of recent employment law and salary reform are discussed. It is argued that, within a state-dominated economy, Cuba's workers and trade unions continue to exercise real influence, both in national policy-making and in workplaces.     

POLICE SUBCULTURE RECONSIDERED

Most comprehensive discussions of the police acknowledge the inability of legal and bureaucratic regulations to determine officer behavior. Attention is turned instead toward the informal norms developed within the police subculture. These discussions, however, tend to overstress the chasm between the formal and informal. They also provide inadequate tools for understanding differentiation, conflict, and change within police departments. I address these shortcomings here by mobilizing a particular conceptualization of the term "normative order"—as a set of rules and practices oriented around a central value. Six such orders are crucial to policing: law, bureaucratic control, adventure/machismo, safety, competence, and morality. I illustrate the importance of each by drawing upon ethnographic observations of the Los Angeles Police Department, and explain how my conceputalization offers a comprehensive yet flexible means to understand the social world of policing.