Risk reduction in general practice and the role of the receptionist

Medical receptionists play a crucial role in any practice as they are usually the first points of contact for patients and the intermediaries through whom contacts with medical practitioners are made. This article reports the findings of a qualitative study of medical receptionists undertaken to explore their role in general practice, particularly in relation to activities involving direct patient assessment, monitoring, counselling and therapy. The findings highlight a number of significant issues in relation to the potential liability of receptionists, medical practitioners, medical centre owners and insurers.     

Connecting smallholders with dynamic markets: a market information service in Zambia

Commodity markets have changed significantly in the past two decades, with smallholders increasingly requiring robust market intelligence to understand and secure benefit from the new environment. This article explores the approach to, and lessons stemming from, an IFAD-financed market information service in Zambia. It finds that by locating the service within a pre-existing institution with legitimacy and credibility, the service has secured the interest of a wide range of actors, and has better enabled smallholders and traders to access and utilise relevant, up-to-date, and actionable information to shape decision-making. The article concludes by discussing the key considerations that shaped the institutional analysis, and the issues that will influence the financial sustainability of the service.     

Reforming Canada's federal health-care funding arrangements

Federal health-care funding has long been a source of policy debate in this country, a situation exacerbated recently by the COVID-19 pandemic and the premiers' calls for a large expansion of the Canada Health Transfer. In this article, we explore four potential pathways policy-makers might consider in order to improve federal health-care funding. These potential pathways should allow policy-makers to consider how to adapt to changing circumstances while addressing citizens' concerns and the demands of provincial/territorial governments. We do not support one or another of these policy pathways. Instead, we explain what they are and what impact they could have.     

The implications for trustees of the possible EU Savings Directive reforms

The EU is considering making the Savings Directive more effective.One measure could be redefining trustees for the purpose ofthe Savings Directive and adopting the definition used in theThird Eu Money Laundering Directive.