Fostering Constructive Action by Peers and Bystanders in Organizations and Communities

Peers and bystanders play important roles in organizational and community conflict management. Bystanders often learn relevant information and have opportunities to act in ways that can affect three of the basic functions of a conflict management system (CMS.) They can help (or not help) to identify, assess, and manage behaviors that the organization or community deems to be “unacceptable.” Examples in which bystanders play important roles include sexual and racial harassment, safety violations, unethical research, national security violations and insider threats, cyber‐bullying and cyber‐sabotage, violence, fraud, theft, intimidation and retaliation, and gross negligence. Bystanders often are a missing link in conflict systems. For the purposes of this article, I define peers and bystanders as people who observe or learn about unacceptable behavior by others, but who are not the relevant supervisors, or who knowingly engage in planning or executing that behavior. I define CMS managers as all those people, including line managers, who have responsibility for managing conflicts. Conflict managers face many challenges in fostering constructive behavior from bystanders. The interests of bystanders may or may not coincide with the interests of conflict systems managers in an organization or community. Bystanders often have multiple, idiosyncratic, and conflicting interests, and experience painful dilemmas. In addition, peers and bystanders, and their contexts – often differ greatly from each other. Blanket rules about how all bystanders should behave, such as requirements for mandatory reporting, are often ineffective or lead to perverse results. Bystanders are regularly equated with “do‐nothings,” in the popular press. In real life, however, helpful bystander actions are common. Many bystanders report a wide variety of constructive initiatives, including private, informal interventions. In this article, I report on forty‐five years of observations on bystanders in many milieus. I present what bystanders have said are the reasons that they did not – or did – take action, and what can be learned to help organizations and communities to support bystanders to be more effective when faced with unacceptable behavior.     

Ideological Motives in Spoiler Violence: Postconflict Assam,Northeast India

Spoilers of peace agreements are normally seen as motivated by utility maximization, their actions intended to gain a larger proportion of postconflict political power or economic wealth. In this article, I examine this perspective via a comparative analysis of two cases of spoiler violence in Assam, India, one involving a spoiler excluded from the agreement and the other a spoiler central to the peace process and the postconflict political and economic milieu. Both cases suggest that some spoiling action following peace agreements is less instrumental and driven more by emotional and ideological phenomena than this leading understanding suggests.     

Women's work in offices and the preservation of men's ‘breadwinning’ jobs in early twentieth-century Glasgow

As Britain's industrial economy matured and the volume of administrative work increased, different kinds of clerical jobs and clerical careers became possible. Using examples from a variety of small- to medium-sized enterprises in Glasgow, this article will describe how the main functions of administrative work – financial, secretarial and managerial – were divided both horizontally and vertically in order to preserve secure, well-paid, ‘breadwinning’ jobs for men, leaving routine secretarial work for women. The isolation of women in all-women enclaves carrying out shorthand and typing work and the subsequent devaluation of these as kinds of work were of primary importance in the creation of office work that was explicitly women's work     

Determinants of interest group formation

It is widely recognized that interest groups affect both microeconomic and macroeconomic outcomes. However, few researchers have attempted to discern empirically the factors that contribute to interest group activity. This paper provides a test of several theories of group formation in a panel setting. A nation’s stability, socioeconomic development, political system, size, and diversity all appear to contribute to interest group formation, as predicted by theory.     

Diversity in the American States: Updating the Sullivan Index

The index of socioeconomic and cultural diversity among theAmerican states formulated by John L. Sullivan for 1960 is recreatedfor 1980. Comparisons are made between the index for the twotime periods, and changes among the states are examined overtime. Significant differences continue to exist between northernand southern states, mainly because of cultural rather thansocioeconomic factors. The diversity index remains a relativelypowerful predictor of policy variation among the states and,as such, might be considered as a substitute for geographicregion in comparative state policy research.     

B. Reviews: general

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