DILEMMAS OF MEASURING PERFORMANCE IN A GOVERNMENT TRADING ENTERPRISE: THE STATE BANK OF NEW SOUTH WALES

Abstract: In 1990, the State Bank of New South Wales was incorporated as a company, with a view to its eventual Privatisation (which occurred formally on 31 December 1994). Key to the Privatisation process was the attainment of improved organisational performance so that the bank would be seen as an attractive proposition by potential purchasers. Its annual reports in the period 1990-93 suggested this improvement had indeed occurred. However, a recent case in the Industrial Relations Commission of NSW, involving the bank and the Australian Bank Employees Union, has highlighted the apparent difficulty of measuring organisational and employee performance in the bank. This paper examines performance measurement in the State Bank of NSW in light of the accountability framework established by the NSW government, and highlights the dilemmas facing it and other government trading enterprises (GTEs) in the wider use of their performance data.     

AN INTERORCANIZATIONAL PERSPECTIVE ON LOCAL EMERGENCY MANAGEMENT

Using an open-systems model, this article discusses performance in civil defense agencies as a function of crucial environmental variables. These, in turn, are conceptualized in predicting uncertainty and dependency. Such analysis helps managers and scholars pinpoint the constraints on goal achievement. Case studies illustrate the uncertainties and dependencies induced. The model and examples, in turn, facilitate discussion of conditions affecting organizational effectiveness.     

THE ROLE OF STATE ECONOMIC DEVELOPMENT PROGRAMS IN NATIONAL INDUSTRY POLICY

A decade of economic stagnation has produced a plethora of calls for government action to stimulate economic growth in employment. Arguing that activists federal industry policy is likely not to emerge in the United States, Rasmussen and Ledebur examine the potential role of states in a "federalist industry policy." States presently administer effective programs of financial assistance to business enterprises. These efforts are "rationally parochial" in that their purpose is served equally well by cresting a new job or pirating from other jurisdictions. This paper considers how state programs can be reoriented to serve national growth and development objectives as well as those of specific jurisdictions. It concludes that a subnational industry policy offers a unique opportunity to reallocate existing state resources to achieve a much higher social return.     

Comparing the Validity of Prospective,Retrospective, and Official Onset for Different Offending Categories

Using data from the Cambridge Study in Delinquent Development, a prospective longitudinal study of 411 London males, the main aim of this research is to compare the age of onset of six types of offenses according to different methods of measurement – prospective self-reports, retrospective self-reports, and official records – and also to explore self-reported and official onset sequences. Results showed that ages of onset reported in retrospective accounts generally tended to be higher than those reported prospectively. Agreement rates between prospective and retrospective accounts were lowest for minor forms of offending, and highest for more serious offenses such as theft of vehicles. Males with heavy substance use habits were less likely to report the same age of onset retrospectively compared with prospectively. Denial rates were substantial in all comparisons, particularly for minor forms of offending. Comparisons between self-reported and official measures of onset revealed that there was a greater degree of agreement between the two measures for serious offenses. Whereas self-reported onset sequences suggested that minor crimes were committed before more serious offenses, official onset sequences suggested the reverse. The findings show that retrospective reports are not suitable to address research questions requiring detailed information (i.e., most criminal career parameters: age of onset, frequency, age of termination, etc.), for studying minor forms of offending, and for samples of individuals with serious substance use habits. Furthermore, official measures of offending can also produce misleading results, particularly when studying minor forms of offending.