Private authority and public policy interactions in global context: Governance spheres for problem solving

Private organizations play a growing role in governing global issues alongside traditional public actors such as states, international organizations, and subnational governments. What do we know about how private authority and public policy interact? What are the implications of answering this question for understanding support for, and effects of, policy development generally? The purpose of this article is to reflect on these questions by introducing, and reviewing, a special issue that challenges explicit claims, and implicit methodologies, that treat private and public governance realms as distinct and/or static. We do so by advancing a theoretical and conceptual framework with which to explore how the contributions to this special issue enhance an understanding about governance interactions across a range of empirical, sectoral, and regional domains. We specifically introduce the concept of governance spheres to capture the proliferation of issue domains denoted by highly fluid interactions across public and private governance boundaries.     

Improving public services by mining citizen feedback: An application of natural language processing

Research on user satisfaction has increased substantially in recent years. To date, most studies have tested the significance of predefined factors thought to influence user satisfaction, with no scalable means of verifying the validity of their assumptions. Digital technology has created new methods of collecting user feedback where service users post comments. As topic models can analyse large volumes of feedback, they have been proposed as a feasible approach to aggregating user opinions. This novel approach has been applied to process reviews of primary care practices in England. Findings from an analysis of more than 200,000 reviews show that the quality of interactions with staff and bureaucratic exigencies are the key drivers of user satisfaction. In addition, patient satisfaction is strongly influenced by factors that are not measured by state-of-the-art patient surveys. These results highlight the potential benefits of text mining and machine learning for public administration.     

How Weakly Institutionalized Parties Monitor Brokers in Developing Democracies: Evidence from Postconflict Liberia

Political parties in sub-Saharan Africa's developing democracies are often considered to lack sufficiently sophisticated machines to monitor and incentivize their political brokers. We challenge this view by arguing that the decentralized pyramidal structure of their machines allows them to engage in broker monitoring and incentivizing to mobilize voters, which ultimately improves their electoral performance. This capacity is concentrated (a) among incumbent parties with greater access to resources and (b) where the scope for turnout buying is higher due to the higher costs of voting. Using postwar Liberia to test our argument, we combine rich administrative data with exogenous variation in parties' ability to monitor their brokers. We show that brokers mobilize voters en masse to signal effort, that increased monitoring ability improves the incumbent party's electoral performance, and that this is particularly so in precincts in which voters must travel farther to vote and thus turnout buying opportunities are greater.     

Health system performance reporting in Canada: Bridging theory and practice at pan‐Canadian level

Public reporting is increasingly used to enhance accountability and transparency and stimulate performance improvement in the public sector. In Canada performance reporting in the health sector is still in development, and involves a large number of actors. This article reports on the results of a recent intervention by the Canadian Institute for Health Information (CIHI) to develop a platform for pan‐Canadian performance reporting ( http://www.yourhealthsystem.cihi.ca ). It describes approaches taken to: develop a conceptual framework; engage the public in the definition of performance reporting priorities; and select indicators for public reporting. This article also discusses conceptual, methodological and operational challenges as well as a proposed evaluation strategy.     

The Future of Empirical Research in Bioethics

Good empirical research is essential to providing sound answers about the facts of the matter, thereby informing bioethical theory and policy. Nevertheless, relatively few topics have been addressed adequately and the most powerful methods have not been exploited to maximize the potential contribution of this work to the field.     

Central banking and the crisis of social democracy ‐ a comparative analysis of British and German views

With the demise of the post‐war ‘Keynesian accommodation’, social democratic parties are having to come to terms with the increasingly key role of central banks in the political management of markets. This article examines the differing views of the SPD and the British Labour Party to government‐central bank relations in terms of their differing national contexts. The second part interprets the results of a postal survey of MPs and MEPs from both parties relating to recent developments in national and supranational central banking and identifies significant contrasts between the two and important contradictions in perceptions of policy processes, notably within the SPD group. Such contradictions relate above all to the popularisation of the Bundesbank model of autonomy and the feasibility of (social) democratic politics.