The importance of being genuinely sorry when organizations apologize: how the Australian Wheat Board (AWB Limited) was damaged even further by its response to a corporate scandal

This paper draws on the unique insights offered by the documents tendered to the Royal Commission into the Australian Wheat Board (AWB Limited) to examine the process for drafting an apology within a scandalized organization suffering reputational damage. The Royal Commission received an almost complete set of documents specifying the process by which AWB prepared a public apology, as well as details of the efforts of the company to suppress those documents and the testimony of key personnel not only on the scandal itself but also on how the company responded to the crisis it had caused. The documents tendered to the Australian Government's Royal Commission included the working notes, drafting edits and expert advice from an international crisis communication consultant. AWB initially sought to try and manage the impact of the United Nations Oil‐for‐Food scandal, rather than address the causes of the transgression that would then allow the company to begin the process of restoring trust and rebuilding the damaged reputation. This disingenuous response exacerbated the problems for the company and caused additional damage to its corporate reputation. The insights from the AWB case study provide invaluable guidance for organizations on how to respond effectively to a corporate scandal. Copyright © 2012 John Wiley & Sons, Ltd.     

Directed Patrol for Preventing City Centre Street Violence in Sweden — A Hot Spot Policing Intervention

This study examines a hot spot policing intervention where private security guards patrolled a specific area in the city centre of a mid-sized Swedish town during summer weekend evenings and nights, aiming to reduce the number of reported street violence incidents. A follow-up of the intervention, using previous years as a control was conducted to measure changes in the number of street violence rates before and during the intervention. The results show non-significant decreases in the number of reported street violence incidents during the intervention. The results can be interpreted in at least two ways: that the intervention had no effects; or that the small, but non-significant decreases observed, are indeed small effects that can be strengthened by modifying the implementation of the intervention. An additional analysis shows that the changes in crime rates are larger at times when the guards adapted a stricter hot spot policing approach, which indicates that with a more structured implementation of the intervention it might be possible to see larger effects.     

British intelligence and counter‐insurgency in the era of decolonisation: The example of Malaya

This article uses two approaches to show the Malayan Emergency (1948–1960) and intelligence were reaching a turning point before the 1952 appointment of a single commander; and to show the reason for this success was a counter‐insurgency technique which placed population control at its core. First, the article outlines the development of intelligence, in order to identify when and why it became effective. Second, it re‐examines intelligence on the Malayan Communist Party's (MCP) so‐called ‘October’ 1951 Directives. It argues these confirm the MCP was virtually forced to change its tactics by late 1951. Together, these approaches challenge existing historiography, which makes Sir Gerald Templer's era of 1952–54, when he was both High Commissioner and Director of Operations, the turning point.     

Q Methodology as a Tool for Committee Governance Research

The allegiance of national bureaucratic elites to European, national, institutional and policy-specific identities or associations is the subject of a growing body of European integration literature. Reviewing the methods employed by committee governance research, Q methodology is suggested as an alternative mechanism for measuring bureaucrat norms, beliefs and values. Its application to research on European committee governance could therefore increase the robustness of the qualitative element of existing mixed methods approaches. This would provide further insight into policy-making processes at the international level.     

FLYING BLIND? EVIDENCE FOR GOOD GOVERNANCE PUBLIC MANAGEMENT REFORM AGENDAS,IMPLEMENTATION AND OUTCOMES IN LOW INCOME COUNTRIES

Although considerable resources and attention have been allocated to recent ‘good governance’ public management reform in low income and fragile states, there is little evidence as to what degree this agenda has been implemented nor as to whether it has led to improved services and outcomes for populations. To address this lacuna, we conduct a review of the large but almost entirely qualitative literature on good governance reform in the 49 countries classed as low income by the United Nations. We find only a small number of documents that link good governance public sector reform agendas with implementation. Fewer still assess outcome. We conduct an empirical analysis of the relationship between reform agenda (using data from the literature review), implementation, service delivery and outcomes, as measured by performance on Millennium Development Goals indicators. We report that there is little, if any, empirical evidence that reform enhances service delivery. Copyright © 2012 John Wiley & Sons, Ltd.     

Foreclosure filings and sheriff's sales experienced by low‐income first‐time home buyers

Abstract

This paper examines the recent history of supply‐side subsidies. The first section describes the programs that have had a major impact on the supply of low‐income housing over the last 20 years. The second section looks in some detail at the recent history of tax subsidies to low‐income housing and attempts to quantify their magnitudes. The third section presents some data on recent syndication deals to shed light on the return rate that seems to have been required in recent years to attract private investors into low‐income housing. The final section turns to the literature on rent‐seeking behavior and proposes a more efficient way to subsidize low‐income housing production.