Administration in the year 2000: serving the client

One component of the increasing emphasis on management in the public sector is an emphasis on serving the “customer” of public sector agencies. Although it is difficult to argue that the clients of the public agencies should not be served courteously and efficiently, there are a number of questions about whether they should be thought of as customers in the same way as in the private sector. Some of those questions are empirical, related to difficulties in clearly identifying the customers of agencies. Other questions are normative, related to the proper definition of the role of the clients of public agencies and the definition of the public interest. These problems require serious rethinking of any simplistic adoption of a customer orientation in government.     

Investigating Sub-groups of Harassers: The Roles of Attachment,Dependency, Jealousy and Aggression

The study aimed to classify non-harassers, minor, and severe harassers based on responses to measures of jealousy, dependency, attachment, perpetration, and victimization of relationship aggression, and harassment victimization, in a convenience sample of undergraduate students. Respondents (n = 177) replied on the following scales: Unwanted Pursuit Behaviors Inventory (UPBI: Langhinrichsen-Rohling et al., Violence and Victims 15:73–89, 2000), Conflict Tactics Scale (CTS: Straus, Journal of Marriage and the Family 41:75–88, 1979, measuring physical and verbal aggression for respondents and their partners), Sexual Jealousy Scale (SJS: Nannini and Meyers, The Journal of Sex Research 37:117–122, 2000), Interpersonal Dependency Inventory (IDI: Hirschfeld et al., Journal of Personality Assessment 41:610–618, 1997), and the Relationship Questionnaire (RQ: Bartholomew and Horowitz, Journal of Personality and Social Psychology 61:226–244, 1991, measuring adult attachment). Discriminant Function Analysis (DFA), with responses to these measures entered as predictors, produced significant differences between the groups in the univariate results on measures of: preoccupied attachment, jealousy, emotional reliance, verbal aggression and harassment victimization, and physical aggression perpetration. The functions identified by the DFA correctly classified 61% of cases, and identified the important roles of jealousy, dependency, attachment, and relationship aggression in harassment. Differing responses to the measurement of these can theoretically distinguish between non-, minor, and severe harassers.     

Escaping the joint‐decision trap: Repetition and Sectoral politics in the European union

Decision making in the European Union has been argued to present a ‘joint‐decision trap’, in which the ability of national actors to block decisions unilaterally produces decision making by the lowest common denominator. While this outcome is apparent in some decision situations it is far from a general outcome. The division of decisions into functional specialities and the continuing nature of the policy debates limits the capacity of ‘high politics’ to hinder decision making. Further, there are ways in which a policy entrepreneur can structure decisions to eliminate this sub‐optimal outcome.     

Does Controlling Behavior Predict Physical Aggression and Violence to Partners?

Using data obtained from women’s shelter residents, male and female students, and male prisoners, this study investigated the association between non-violent controlling behaviors, physical aggression, and violence towards a spouse (N = 264). It was predicted that only men and women involved in intimate terrorism (Johnson, Violence Against Women, 11(12):1003–1018, 2006) would use controlling aggression, and that physical aggression used by those involved in situational couple violence would be unrelated to controlling behavior. Contrary to predictions derived from Johnson’s theory, regression analysis showed that control accounted significant proportions of the variance in the use of physical aggression for all three relationship categories. Some support was provided, however, as it was found that the pattern of both interrelationships of the five types of controlling behaviors, and control and physical aggression, supported Johnson’s distinction.