Public Service Motivation Research: Lessons for Practice

Public service motivation research has proliferated in parallel with concerns about how to improve the performance of public service personnel. However, scholarship does not always inform management and leadership. This article purposefully reviews public service motivation research since 2008 to determine the extent to which researchers have identified lessons for practice. The results of the investigation support several lessons—among them using public service motivation as a selection tool, facilitating public service motivation through cooperation in the workplace, conveying the significance of the job, and building leadership based on public service values. These results are important because they offer evidence that the field is coalescing around tactics that managers and leaders can use to address enduring concerns about employee motivation in the public sector. They also prompt us to articulate ideas that can guide a tighter integration of research and practice moving forward.     

Capacity for public administration: analysis of meaning and measurement

Public administration researchers and practitioners have placed a heavy emphasis on the theme of programme performance. More recently, there has been a growing sentiment in the literature about the integral role of organisational capacity in achieving performance. While this is often expressed in the (re)iteration of a ‘management matters’ mantra, we see some disarray in the broader capacity literature both in definition and application. As scholars call for more integrated models of governance that link, for example, capacity and performance, we see a growing need for an analysis of the concept of capacity. Using bibliometric and content analyses to explore scholarly treatment of capacity constructs, this article assesses whether the perceived disarray is real, and if so what consequences it might have. We do so by reporting on capacity's meaning and measurement through an analysis of four decades of the private, public and nonprofit management literatures. While specific definitions of capacity are, by nature, context dependent, we conclude by distilling a general, conceptual framework of capacity for public management researchers and practitioners. Copyright © 2008 John Wiley & Sons, Ltd.     

Blurring the International-Domestic Politics Distinction: Danish Representation at EC Negotiations

This article explores the extent to which Danish membership of the European communities has blurred the traditional distinction between international and domestic politics. Based on data concerning the pattern of representation of Danish ministries at EC negotiations, the article finds a strong decentralization of negotiation competences among ministries and a spread of negotiation responsibilities across hierarchical levels, types of organization, and types of civil servants. The conclusion is that this blurring tends to maximize the influence of domestic interests and that it accounts for much of the immobility of EC decision-making.     

Balancing Governance Capacity and Legitimacy: How the Norwegian Government Handled the COVID-19 Crisis as a High Performer

This essay addresses how the Norwegian government has handled the coronavirus pandemic. Compared with many other countries, Norway has performed well in handling the crisis. This must be understood in the context of competent politicians, a high-trust society with a reliable and professional bureaucracy, a strong state, a good economic situation, a big welfare state, and low population density. The Norwegian government managed to control the pandemic rather quickly by adopting a suppression strategy, followed by a control strategy, based on a collaborative and pragmatic decision-making style, successful communication with the public, a lot of resources, and a high level of citizen trust in government. The alleged success of the Norwegian case is about the relationship between crisis management capacity and legitimacy. Crisis management is most successful when it is able to combine democratic legitimacy with government capacity.     

Biased,not blind: An experimental test of self‐serving biases in service users’ evaluations of performance information

Based on literature about motivated reasoning, this article proposes that choosing a public service provider from among competing options may bias service users in a positive direction when evaluating the performance of their chosen provider. Users are expected to defend their choice through processes of goal reprioritization, meaning that they will alter the weight they assign to given pieces of information depending on the (in)convenience of that information. This article uses nine experimental studies to test this expectation on students who had recently chosen to study at one university instead of competing universities. As expected, findings show signs of biases in students’ evaluations, but the biases are small and not consistently significant. Thus, prior research may have been too pessimistic regarding the general potential of performance information in the public sector.