At first glance, readers of Professors Newman, Guy, and Mastracci’s article may conclude that emotional labor and affective leadership are obvious qualities that we should expect from adults in the workplace. It seems that effective employees and managers have always shown strengths in these competencies. Is this another academic effort to explore an area that practitioners already understand and manage fairly well? Further reflection reveals, however, that taking emotional labor and affective leadership for granted can lead to dire consequences. Failure to empathize and manage emotions during citizen contact events can create costs in money and, in the most severe cases, costs in lives. A lack of appreciation for affective leadership can produce productivity and morale problems that, again, create costs for all involved.相似文献
Messner and Rosenfeld's (2007) institutional anomie theory (IAT) has mainly been applied by criminologists to explain crime rates at various aggregate levels. However, Messner and Rosenfeld also suggest that the same social and cultural forces that lead to high crime may explain differences in punishment, although this latter proposition has yet to be subject to empirical testing. Using a variety of data sources for 41 countries measuring various structural and cultural configurations, in this study we assess the extent to which IAT can explain cross-national differences in incarceration. Our results indicate that the strength of the economic institution and the extent of institutional imbalance reflecting a dominant economic institution are positively associated with incarceration rates when the national culture is characterized by individualism, a competitive achievement orientation, or both. A national culture characterized by both collectivism and a cooperative achievement orientation, however, serves as a buffer against the punitive effects of an institutional imbalance that favors the economy. Our results are discussed in the context of the extant IAT literature and future research on cross-national incarceration. 相似文献
Existing research suggests that international peacekeeping contributes to conflict resolution and helps sustain peace, often in locations with hostile ethnic divisions. However, it is unclear whether the presence of peacekeepers actually reduces underlying ethnocentric views and parochial behaviors that sustain those divisions. We examine the effects of NATO peacekeeper deployments on ethnocentrism in postwar Bosnia. While peacekeepers were not randomly deployed in Bosnia, we find that highly ethnocentric attitudes were common across Bosnia at the onset of peacekeeper deployments, reducing endogeneity concerns. To measure ethnocentrism, we employ a variety of survey instruments as well as a behavioral experiment (the dictator game) with ethnic treatments across time. We find that regions with peacekeepers exhibit lower levels of ethnocentrism in comparison to regions without peacekeepers, and this effect persists even after peacekeepers have departed. The peacekeeping effect is also robust to a sub-sample of ethnic Bosnian Serbs, suggesting that peacekeeper deployments can have positive effects on diminishing ethnocentrism, even when local communities are especially hostile to their presence. Our results speak to the potential long-term role of peacekeepers in reducing tensions among groups in conflict.
The fields of linguistic pragmatics and legal interpretation are deeply interrelated. The purpose of this paper is to show how pragmatics and the developments in argumentation theory can contribute to the debate on legal interpretation. The relation between the pragmatic maxims and the presumptions underlying the legal canons are brought to light, unveiling the principles that underlie the types of argument usually used to justify a construction. The Gricean maxims and the arguments of legal interpretation are regarded as presumptions subject to default used to justify an interpretation. This approach can allow one to trace the different legal interpretive arguments back to their basic underlying presumptions, so that they can be compared, ordered, and assessed according to their defeasibility conditions. This approach allows one to understand the difference between various types of interpretive canons, and their strength in justifying an interpretation. 相似文献
Bush administration foreign policy has exhibited a marked unilateralism and militarism in which US military power is used to advance US interests and geopolitical hegemony. The policy was first evident in the Afghanistan intervention following the September 11, 2001 terror attacks, and informed the 2003 war against Iraq. In From 9/11 to Terror War, I sketched out the genesis and origins of Bush administration foreign policy and its application in Afghanistan and the build‐up to the Iraq war. In this study, I update and develop my critique of the Bush doctrine of preemptive strikes and its application in the 2003 Iraq invasion, concluding with a critique of unilateralism and militarism, and defense of multilateral and global solutions to problems such as terrorism, so‐called “weapons of mass destruction,” and “rogue regimes.” 相似文献
Visions of Emancipation: The Italian Workers’ Movement since 1945, by Joanne Barkan. New York: Praeger, 1984. Socialism in History: Political Essays of Henry Pachter, edited by Stephen Eric Bronner (New York: Columbia University Press, 1984). The Anatomy of Job Loss: The How, Why and Where of Employment Decline. Doreen Massey and Richard Meegan. (N.Y.: Methuen, 1982. Pp. viii + 258.) Shutdown at Youngstown: Public Policy for Mass Unemployment. Terry F. Buss and F. Stevens Redburn. (Albany: State University of New York Press, 1983. Pp. xv + 219.) The Fight Against Shutdowns: Youngstown's Steel Mill Closing. Staughton Lynd. (San Pedro: Singlejack Books, 1982. Pp. xx + 244.) Critical Studies in Organization and Bureaucracy. Frank Fischer and Carmen Sirianni, eds. Philadelphia: Temple University Press, 1984. The Politics of Terrorism. Michael Stohl, ed. 2nd ed., rev. and expanded. New York and Basel: Marcel Dekker, 1983. 473 pp. The State as Terrorist: The Dynamics of Governmental Violence and Repression. Michael Stohl and George Lopez, eds. Westport, Conn.: Greenwood Press, 1984. 202 pp. 相似文献
Definitions of terrorism in the United Kingdom and other Commonwealth countries tend to provide that behaviour can constitute terrorism only if it is politically, religiously or ideologically motivated. Critics argue that this complicates prosecutions, distorts trials, and encourages racial profiling. Defenders argue that the requirement helps yield a definition which corresponds to common understandings of what terrorism entails, and limits the danger of terrorism‐related powers being abused. Part 1 of this article examines the antecedents of the requirement, part 2 examines its legal significance, and part 3 argues that it is unnecessary and undesirable. While many of the criticisms of the motivation requirement are either unpersuasive or exaggerated, defences of the requirement are not altogether convincing. While the requirement excludes from the definition some behaviour which ought not be treated as terrorism, it also excludes some socially dangerous activities which should be. 相似文献
Divisions within the contemporary restorative justice movement in the US often manifest in one state‐supported model: balanced and restorative justice (BARJ). Paul McCold, in this symposium frames the problem with BARJ as one of a corruption of restorative justice principles by its foundation in community justice. This article suggests that BARJ and McCold’s critique share a neglect of the transformative potential of restorative justice for realizing social and economic justice. Moreover, recent experience indicates that BARJ policy planning can take place in a way supportive of Social Equity Restorative Justice (SERJ). The time appears opportune for some peacemaking within the movement. 相似文献