Reviews

Neil Harding, Lenin's Political Thought, Vol. 2 Theory and Practice in the Socialist Revolution. London: Macmillan, 1981. ix + 387 pp. £15.00.

David Lane, Leninism, A Sociological Interpretation. Cambridge: C.U.P., 1981. x + 150 pp. £13.50 and £4.50.

Christel Lane, The Rites of Rulers. Ritual in Industrial Society—The Soviet Case. Cambridge University Press, 1981. 308 pp. £20.00, £6.95 paperback.

Alastair McAuley, Women's Work and Wages in the USSR. London: George Allen and Unwin, 1981. xi + 228 pp. £18.00, $37.50.

Marie Lavigne (ed.), Travail et Monnaie en systemesocialiste. Paris: Economica, 1981. 310 pp.

Robert Campbell, Soviet Energy Technologies. Bloomington: Indiana University Press, 1980. x + 268 pp. $22.50, £13.50.

Alfred Zauberman, Topics in Trade Coordination of Planned Economies. London and Basingstoke; The Macmillan Press Ltd., 1980. 108 pp. £15.00.

Helen Desfosses (ed.), Soviet Population Policy: Conflicts and Constraints. New York: Pergamon Press, 1981. xx + 210 pp. $24.50

Judith Pallot and Denis J. B. Shaw, Planning in the Soviet Union. London: Croom Helm, 1981. 303 pp. £16.95 (boards).

Peter Hruby, Fools and Heroes: The Changing Role of Communist Intellectuals in Czechoslovakia. Oxford: Pergamon Press, 1980. xx + 265 pp. $32.00 & $18.75, £14.00 & £8.50.

Jiri Musil, Urbanization in Socialist Countries. White Plains, New York: M. E. Sharpe, Inc., 1980 and London: Croom Helm, 1981. xii + 188 pp. £10.50.

Timothy J. Colton, Commisars, Commanders, and Civilian Authority: The Structure of Soviet Military Politics. Cambridge, Mass.: Harvard University Press, 1979. viii + 365 pp. £15.00.     

Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City

Using data from two telephone surveys of New York City residents conducted during 2000 and 2001, this article employs the American Customer Satisfaction Index (ACSI) model to examine the drivers—and behavioral consequences—of overall satisfaction with local government services. While the ACSI model has been widely used to analyze customer satisfaction in the private sector and, more recently, in the federal government, it has not been tried in a local government context. Applying the ACSI model to New York City, we find the perceived quality of public schools and especially the police, as well as road conditions and subway service, are the most salient drivers of satisfaction, but the significance of each service varies across income, race, and geography. For all groups in the city, overall satisfaction drives both trust in local government officials and intentions to move out of the city. Advantages and limitations of using the ACSI model to assess the quality of local government services are discussed.     

Political culture and the persistence of inequality

A definition of political culture is posited in which the values that regulate reciprocal altruism constitute a normative system that sustains social solidarity and stabilizes inequalities. These values dampen resentment over unequal rewards by justifying status differences and the exclusion of racial, ethnic, and religious groups, among others, from full participation in social life. Inequality is bolstered by conventional modes of moral reasoning that legitimize explanations for inequality that are embedded in law or emanate from authority.     

Mental health services in New Zealand

The development and reorganization of mental health services in New Zealand is underpinned by a national strategy, with increased funding from the government, and is occurring on a background of radical change in health service policy and delivery. The major challenge will be to sustain the developments to date, and increase the quality and quantity of services in a climate of ongoing change. A more integrated form of service delivery and funding would potentially enhance the development of population-based mental health services, which will allow the alignment of targeting specialty service to the 3% of the population with the highest need, with a more comprehensive approach to overall mental health service through the primary sector.     

Participation in voluntary individual savings accounts: an analysis of IRAs, 401(k)s, and the TSP

New voluntary individual savings accounts have been proposed by some as a part of, or in addition to, Social Security. The success of these proposals would depend greatly on how many workers participate. This paper compares participation rates in three existing voluntary individual account-type plans--Individual Retirement Accounts (IRAs), 401(k)s, and the federal Thrift Savings Plan (TSP)--to clarify expectations about who might participate in a voluntary individual account system. It finds that participants in IRAs, 401(k)s, and the TSP tend to be disproportionately male, higher earners, older, full-time workers, and either white or nonblack minorities compared with the population at large. Differences in earnings explain much of the difference between participation rates of men and women, however, but less of the difference between participation rates of workers of different races. Whether participation in a new system of voluntary individual accounts would resemble participation in IRAs, 401(k)s, or the TSP would depend on a number of factors. For instance, the population covered by 401(k)s and the TSP is much smaller than that covered by Social Security. Average earnings are also higher among 401(k) and TSP participants than for workers covered by Social Security, which, based on these findings, suggests that participation rates could be lower in a universal system. Participation would also depend on many other factors, however, such as the extent of matching contributions or other financial incentives, the investment options available, and the amount of education provided to potential participants.