Les gestionnaires de l'ombre: les directeurs1 de cabinets ministériels québécois

Sommaire: La proximité du ministre pour les directeurs de cabinet ministériel, leur accès à des informations stratégiques et sensibles et leur possibilité d'influencer le ministre ainsi que les hauts fonctionnaires sur des décisions de nature politique ou administrative, sont parmi les facteurs qui expliquent l'importance des rôles qu'ils peuvent jouer dans la gestion des ministères et organismes gouvernementaux. Pourtant, on trouve relativement peu d'écrits sur le sujet et les études sur le personnel politique datent de plusieurs années. À partir d'une enquête et d'entrevues réalisées avec des directeurs de cabinet du gouvernement du Québec ainsi qu'avec des sousministres, cette étude trace un portrait des principales caractéristiques des directeurs de cabinet ministériel. Elle examine la façon dont ils assument leurs fonctions et la nature des relations qu'ils entretiennent avec le ministre, le personnel du cabinet qu'ils dirigent et l'administration. Abstract: Proximity to the minister, access to strategic and sensitive information, and the ability to influence the minister and senior public servants in decision‐making are among the factors that explain the importance of the role of chief of staff to the minister in the management of ministries and government organizations. The literature on the subject, however, is relatively limited, and available studies on political staff are several years old. Based on a survey and interviews with chiefs of staff and deputy ministers in the Quebec government, this study describes the main characteristics of chiefs of staff. It examines the way they carry out their functions and the nature of the relationships they have with the minister and the staff that they manage.     

Politics of private regulation: ISEAL and the shaping of transnational sustainability governance

Scholars describe the proliferation of sustainability standards by multi‐stakeholder initiatives as part of an organizational field for sustainability. The aim of this article is to gain a better understanding of the institutionalization process of this global organizational field by focusing on the case of the ISEAL Alliance (the global association for sustainability standards). We show how ISEAL puts specific strategies into place to both reinforce and expand the role and influence of sustainability standards. This institutional entrepreneurship consists primarily of two dimensions: institutionalizing macro‐standards based on a market‐driven and procedural vision of sustainability; and simultaneously legitimating both the tools and ISEAL through internal and external enrolments and entanglements. The characterization of ISEAL's activities in this way brings politics back into the analysis of sustainability standard‐related technical debates and extends our understanding of how the micro‐dynamics within organizational fields are interdependent upon macro‐dynamics outside organizational fields.     

Paying for the crimes of their children: Public support of parental responsibility

Parental responsibility laws, varying greatly within and among the states, appeared as one answer to the questions surrounding juvenile crime. Although these laws would seem to garner great public support under the new punitive attitude toward juveniles, no recent empirical studies were conducted on this topic. The current research examined public support of parental responsibility for crimes children commit. Contrary to expectations, public support was found to be relatively low. The public did place some responsibility on the parents when a juvenile crime occurred; however, agreement with blaming and punishing the parents was low. Political ideology and educational status served as possible predictors of support. Overall, however, demographic variables proved not predictive in determining who would support these measures.     

Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City

Using data from two telephone surveys of New York City residents conducted during 2000 and 2001, this article employs the American Customer Satisfaction Index (ACSI) model to examine the drivers—and behavioral consequences—of overall satisfaction with local government services. While the ACSI model has been widely used to analyze customer satisfaction in the private sector and, more recently, in the federal government, it has not been tried in a local government context. Applying the ACSI model to New York City, we find the perceived quality of public schools and especially the police, as well as road conditions and subway service, are the most salient drivers of satisfaction, but the significance of each service varies across income, race, and geography. For all groups in the city, overall satisfaction drives both trust in local government officials and intentions to move out of the city. Advantages and limitations of using the ACSI model to assess the quality of local government services are discussed.     

Work, the Right to Work, and Durable Solutions: A Study on Sierra Leonean Refugees in The Gambia

It is rare indeed that the forced movement of people will nothave an economic dimension. Economic issues related to the movementof people have generally been viewed as beyond the scope ofthe debate on the international status and protection of refugees.Instead, ‘economics’ and ‘refugees’when heard together, or even in loose association, have evokedthe pejorative images of those who move to seek a ‘betterlife’. While recognising on the one hand the inevitabilityof economic dimensions to refugee movements, many advocatesfor refugees have traditionally taken great care in their policyand advocacy work to downplay the economic element of the complexmatrix of motivations that lead refugees and other forced migrantsto move. This paper takes a different approach. It promotesthe right to work, a social and economic right, as integralto protection and to all durable solutions. It explores itsrelevance, and indeed its significance, as a matter of law,policy and practice to the lives of refugees and those responsiblefor their protection, including their hosts. After all, ‘[d]espitethe statistical existence of unemployment in every country inthe world, work continues to be "an essential part of the humancondition"’. In addition, the paper examines the importanceof a rights-based analysis of work in understanding its relevancein the field both of international and national protection.In doing so, it explores the connections between work and theright to work and the three durable solutions. It acknowledgesthat social and economic conditions and inequities are oftenamongst the root causes of conflict which then lead to the failureof national protection and precipitate flight.