Nancy Alfaro as an Exemplary Collaborative Public Manager: How Customer Service Was Aligned with Customer Needs

Nancy Alfaro is the quintessential practitioner of collaborative public management. More than that, she is a collaborative public manager focused on delivering customer service. Finding herself in the midst of a flurry of activity when San Francisco mayor Gavin Newsom suddenly ordered her to allow same-sex marriages in 2004, she pulled together the resources to perform more than 1,000 weddings in three days. Now, as director of San Francisco's 311 Customer Service Center, Alfaro oversees an operation that has reduced the number of telephone numbers residents may need to call for information and nonemergency services from 2,300 to just one. How Ms. Alfaro accomplished these remarkable tasks can be the source of fruitful lessons for other public officials.     

“Second Generation” Voices: Queer Youth with Lesbian/Bisexual Mothers

Research on the experiences of lesbian, gay, bisexual, transgender, and queer (LGBTQ) youth with LGBTQ parents is absent in the social science literature. The present qualitative, exploratory study utilized a social constructionist and queer theoretical lens through which to explore the sexual/gender identity formation and disclosure experiences of 18 LGBTQ young adults with lesbian/bisexual mothers. Findings suggest that LGBTQ parents may have a uniquely positive influence on their LGBTQ children in regard to their sexual and gender identity development. However, some participants reported perceiving societal scrutiny related to their mothers’ lesbian/bisexual identities and, thus, felt pressure to be heterosexual and gender-conforming. Furthermore, some participants did not necessarily utilize or view their lesbian/bisexual mothers as sources of support in relation to their own sexual/gender identity formation. While much more research is needed that examines the experiences of LGBTQ children with LGBTQ parents, this study represents a first step in addressing the existing literature gap.     

Parent–Child Relations,Conduct Problems and Cigarette Use in Adolescence: Examining the Role of Genetic and Environmental Factors on Patterns of Behavior

This study investigated genetic and environmental influences on the associations between mother–child relationship quality (warmth and hostility) and adolescent conduct problems and cigarette use. Participants included 601 mothers and adolescent twin pairs (aged 12–17 years). Mothers and adolescents provided separate reports of mother-to-child warmth and hostility. A combined measure of mother and adolescent reported conduct problems was used while adolescents provided reports of their cigarette use. Analyses were conducted using bivariate genetic analyses of correlated factors models and regression analyses of monozygotic twin differences. Genetic influences were found for most ratings of the parent–child relationship, with evidence of gender and/or rater-specificity for some measures. The relationship between mother–child hostility with adolescent conduct problems and cigarette use was influenced by genetic and environmental effects. Evidence was found for shared environment effects on the relationship between mother–child warmth and conduct problems. Examining monozygotic twin differences provided further support for non-shared environmental influence on the relationship between mothers’ expressions of hostility and low warmth and adolescent adjustment. Findings are discussed in relation to the interplay between genetic and environmental effects underlying links between parent–child relations and adolescent behavior problems.

Rawls on agreeing to disagree: How democracies differ from non-democracies in justifying war

We use Rawls’s account of public reason and the Law of Peoples to test two hypotheses: democracies are more likely to invoke self-defense in justifications than non-democracies, and democracies are more likely to invoke human rights in justifications than non-democracies. Through an analysis of war justifications since 1875, we find that although democracies and non-democracies are similarly likely to use self-defense as a justification, democracies are more likely to justify war through human rights. Institutions and values centering on rights that promote domestic public justification also promote justifications compatible with those values and institutions at the international level.