EU update

This is the latest edition of the DLA Piper column on developments in EU law relating to IP, IT and telecommunications. This news article summarises recent developments that are considered important for practitioners, students and academics in a wide range of information technology, e-commerce, telecommunications and intellectual property areas. It cannot be exhaustive but intends to address the important points. This is a hard copy reference guide, but links to outside web sites are included where possible. No responsibility is assumed for the accuracy of information contained in these links.     

EU update

This is the latest edition of the DLA Piper column on developments in EU law relating to IP, IT and telecommunications. This news article summarises recent developments that are considered important for practitioners, students and academics in a wide range of information technology, e-commerce, telecommunications and intellectual property areas. It cannot be exhaustive but intends to address the important points. This is a hard copy reference guide, but links to outside web sites are included where possible. No responsibility is assumed for the accuracy of information contained in these links.     

Proximal and Distal Effects of Sensation Seeking and Parenting Environments on Alcohol Use Trajectories from Early Adolescence to Early Adulthood

Adolescent alcohol use is related to disinhibition traits and family environments. However, research is scarce on whether these factors predict alcohol use trajectories distally, from early adolescence into early adulthood. We examined whether sensation seeking and parenting environments in early adolescence predicted adolescents’ alcohol use trajectories proximally (middle-adolescence) and distally (early adulthood). Using four waves of data from 345 adolescents (51.3% female; 80% white) and their primary caregivers, we estimated adolescents’ alcohol use trajectories and examined variability in these by sensation seeking and parental control. The findings revealed distal, positive associations between sensation seeking and alcohol use; and negative, proximal associations between parental control and alcohol use. Also proximally, there was a significant interaction between sensation seeking and parental control. We discuss implications for theory and practice.     

Unlearning the Discipline: Decolonising International Relations Through Pedagogy and Praxis

The discipline of International Relations (IR) in Australia, as elsewhere, is steeped in historical and ongoing violence, including violences of colonisation. The way that IR is taught and practised in Australia reproduces the discipline's erasures and ignorance of the effects of colonisation and ongoing forms of marginalisation, knowledge extraction, and harm that normalise existing structures of power. In this article, we ask how mainstream theories, pedagogies, and practices of IR scholarship in Australia contribute to the ongoing coloniality of the discipline and reproduce these geospatial hierarchies and structures of marginalisation and exclusion. We argue that, as teachers, we have to consistently engage in un-doing the violence of disciplinary history. We theorise that this is so because the artefacts we teach are the product of a knowledge life cycle immersed in, and structured by, coloniality and hierarchy. Drawing on a survey of Australian universities' IR curricula and interviews with their instructors, in addition to our own research training and practice as Australian IR academics, we examine how, if, and when it is possible to connect decolonial theory with practice and to thus generate decolonial praxis in the production of IR knowledge.     

Improvised Explosive Devices in Southern Afghanistan and Western Pakistan, 2002–2009

Homemade bombs or improvised explosive devices (IEDs) are staple weapons of conflicts in South Asia and especially Southern Afghanistan and Western Pakistan, where the Taliban, their affiliates, and other armed groups use them to undermine recognized governments and policies. This study establishes IED trends in the Afghanistan provinces of Helmand, Kandahar, and Nimroz and the Pakistani province of Balochistan between 2002 and mid-2009, using geo-referenced open source IED event information and statistical or geospatial analysis techniques. This study also furnishes assessments of specific IED technologies, techniques, and procedures (TTPs; like explosively formed projectiles or radio-controlled “spider devices”) as well as discussions of their potential causes and observable effects. There are several major trends observed: a continuous increase in volume and lethality of attacks, more expansive geographic distribution of attacks, and multiple bombing campaigns overlapping in Quetta, Balochistan province, that are perpetrated by groups with different means, tactics, and objectives. The most IED-related violence occurred in Kandahar province from 2002–2008; however, Helmand province was the leading location of bomb events by early 2009. Although large population centers—such as the cities of Kandahar, Quetta, and Lashkar Gah in Helmand province—commonly experienced effective bombings, the trans-border routes through Zaranj in Nimroz province and Spin Boldak in Kandahar province were also prone to many lethal attacks. In particular, this study both confirms and scrutinizes the so-called Iraq effect, the phenomenon of knowledge-sharing between fighters in Iraq and Afghanistan. Even though fighters who gained experience in the Iraq insurgency provided assistance and training to Taliban fighters, the evidence indicates that some developments in IEDs predated the Iraq conflict or were original to South Asia or other conflicts in history. This evidence provides support for a more generalized and global phenomenon here called “TTP acceleration,” whereby insurgent and terrorist advances in IED capabilities take progressively shorter periods of time to develop and transfer among groups, usually as a result of increased information-sharing opportunities and coincidental alignment of group objectives.     

Online crisis communication response: A case study of fraudulent banking transactions in South Africa

Abstract

The emergence and advancement of information technology – specifically the replacement of face-toface services with innovative self-service technology, such as banking transactions on the Internet – is forcing companies to adopt a proactive approach to online crisis communication response, and to combine the management and control of online messages during a crisis. In the financial services industry, deregulation and the rapid growth in technology have removed entry barriers in the online environment, forcing financial institutions to transform from the traditional brick-and-mortar to click-and-mortar service delivery, while at the same time allaying customers’ fears (and the perceived risk) of fraudulent online transactions. Although studies have been conducted on the adoption, use, perceived risk and purchase intention of self-service technology, limited research has examined the knowledge management of an online crisis communication response. Knowledge management, which focuses on the acquisition, transfer and assimilation of information, is one way in which to manage messages effectively before, during and after an online crisis communication response situation. The main aim of this article is to identify and characterise typologies of the management and control of messages in an online crisis communication response, through an interpretative and critical analysis of fraudulent websites, based on the main premises of the knowledge management approach. This is done through a case study approach: the website of one of the top ten banks in South Africa was studied in terms of it dealt with fraudulent banking transactions, specifically from the knowledge management paradigm.     

An integrated crisis communication framework for strategic crisis communication with the media: A case study on a financial services provider

Abstract

In order for organisations to survive in an ever-changing milieu in the current business environment, sufficient crisis communication and management practices need to be in place. Despite this, organisational crises are often inefficiently managed, which could be ascribed to the lack of strategic management of crises (Kash & Darling 1998: 180). This article explores the lack of strategic crisis communication processes to ensure effective crisis communication with the media as stakeholder group. It is based on the premise that the media are one of the main influencers of public opinion (Pollard & Hotho 2006: 725), thereby necessitating the need for the accurate distribution of information. Furthermore, the study focuses specifically on the financial industry, which is arguably more sensitive and thus more prone to media reporting because financial services providers manage people's money (Squier 2009). A strategic crisis communication process with the media is therefore proposed, facilitated through an integrated crisis communication framework, proposing a combination of integrated communication (IC) literature, with emphasis on Grunig's theory of communication excellence, to build sustainable media relationships through two-way communication; and a crisis communication process that has proactive, reactive and post-evaluative crisis communication stages, thereby moving away from seeing crisis communication as a predominantly reactive function.     

Measuring knowledge management in a virtual chat room: A case study

Abstract

Many organisations deem the virtual workplace to be a solution to challenges such as global competition, accelerated product development, improved quality and customer service, to mention but a few. In spite of the success of virtual communities on the Internet and although a significant amount of research has been conducted on virtual organisations, very few studies have focused on the evaluation of the combined effects of the theoretical variables of knowledge management in virtual communities. Advanced web analytics have been used in some instances to test the content of virtual communities, like discussion forums, hat rooms and the like. Because a plethora of chat rooms are devoted to special interest topics that may implicitly contain information and insights on consumers, knowledge creation and sharing, it creates the ideal opportunity to measure the management of knowledge therein. The aim of this article is, therefore, to measure knowledge management in a virtual community (an online chat room of an academic institution). Firstly, the article propounds a brief overview of the theoretical underpinning of the study by proposing a conceptual framework for the measurement of knowledge management in virtual communities. Secondly, the methodology to measure the knowledge management in a chat room of an educational institution is outlined. Finally, the research results are presented and recommendations are made for future research.