Latency – Time for lawyers to get up to speed?

While latency issues have always existed in IT systems, it is only in recent years that latency has become a significant focal point for both IT suppliers and customers. This paper will provide an overview as to how latency arises in IT systems, why latency is becoming important across a variety of business sectors and then explores some of the prominent legal issues inherent in contracting for low-latency solutions.     

Values in international development organisations: negotiating non-negotiables

Values are an important theme in discussions in international NGOs, helping to create the conditions for solidarity among staff. But at the same time they are also frequently a source of demoralisation and destructive conflict. This is because the prevailing perceptions of values as instruments of management or as elements in some inchoate mystical whole render the power relationship between staff and managers undiscussable. Values need not be thought of as an instrument of management, and they are above all idealisations. An alternative theory of values is that they are emergent and intensely social phenomena that arise daily between people engaged in a collective enterprise. They are idealisations, but they must be discussed in the everyday context. Conflict is inevitable, but the exploration of the nature of this conflict in daily practice is the only way of ensuring that the discussion about values is an enlivening process.     

The Managerial Ombudsman

This article identifies a major development in the role and practice of the ombudsman. It argues that the New Public Management practices that have transformed public administration in the last 30 years have led to a more managerial approach to the ombudsman's work. The article's argument is developed through analysis of an empirical case study of the Scottish Public Services Ombudsman, which illustrates how the aims and techniques of managerialism have been deployed in the ombudsman context. The article evaluates the significance of these developments for the ombudsman institution and for the wider justice system. It examines the risks and opportunities inherent in this turn to managerialism and whether it represents a departure from the ombudsman's mission or a necessary adaptation to a changed world of public administration. In identifying the rise of the ‘managerial ombudsman’, the article provides a new framework for conceptualising developments in the modern ombudsman institution.