Penetrating the Performance Predicament: Communication as a Mediator or Moderator of Organizational Culture's Impact on Public Organizational Performance

The role of communication in public administration has been emphasized over time in public administration theory. Nonetheless, communication—with the exception of political communication—has been neglected in scholarship. Garnett's performance predicament posits the difficulty of showing linkages between communication and performance. This paper explores the role that communication plays in achieving organizational performance through a review of research that bears on communication's direct and indirect influences on performance. The primary thrust is communication's indirect role in achieving performance by mediating or moderating the effects of organizational culture on performance, thereby adding another perspective on the culture–performance relationship. Adapting the typology of Zammuto and Krakower, two types of organizational culture—rule-oriented culture and mission-oriented culture—are examined to explore how the relationship between organizational culture and organizational performance is influenced by communication. The analysis supports the claim that communication acts as a meta-mechanism for shaping and imparting culture in mission-oriented organizational cultures, thereby influencing performance. In particular, task orientation, feedback, and upward communication have positive effects on perceived organizational performance in mission-oriented organizations but potentially negative effects on performance in rule-oriented cultures.     

Pulling the Levers: Transformational Leadership,Public Service Motivation,and Mission Valence

This article contributes to our understanding of public service motivation and leadership by investigating ways in which organizational leaders can reinforce and even augment the potential effects of public service motivation on employees’ attraction to the organization’s mission (mission valence). The results contribute to two research questions. First, the findings provide new evidence on the sources of public service motivation. The authors find that transformational leadership is an organizational factor associated with higher public service motivation. Second, the article examines the relationship between transformational leadership and mission valence. The authors find that transformational leadership has an important indirect effect on mission valence through its influence on clarifying organizational goals and fostering public service motivation.     

Promoting State-of-the-Art Methods in Public Management Research

The field of public management is methodologically underdeveloped as compared to other disciplines. In order to derive the fullest benefits of methodological advancements, the field needs to invest in discussing and deliberating over the state of the art in methodological advances. Using state-of-the-art methods helps to produce knowledge that is useful for scholars and practitioners. This symposium aims to add to and improve the methodological toolkit available to public management scholars. We distinguish three categories that could strengthen the methodological toolkit: underutilized methods (such as ethnography), innovations in current methods (such as the synthetic control method for comparative case studies), and novel methods (such as natural language processing for content analysis). We hope that this symposium encourages scholars to seek for novel and improved methods to produce research that lives up to scientific scrutiny and is valuable for practitioners.     

Measuring Innovativeness of Public Organizations: Using Natural Language Processing Techniques in Computer-Aided Textual Analysis

We propose a new method for measuring innovativeness in the public sector using natural language processing techniques. Our approach extends traditional content analysis techniques by combining insights from linguistic theory and recent developments in computational techniques. We develop and employ phrase-level data dictionaries (using both noun phrases and verb phrases) from organizational documents. We use letters to the board of education from a sample of New Jersey school districts to develop measures of innovativeness—one measure is based on expert assessments and the other is inductively derived. We perform rigorous tests of content validity, external validity, and predictive validity on these measures. We conclude with a discussion of implications of this new measurement approach and its potential applications to other public management contexts.     

The influence of red tape on bureaucratic behavior: An experimental simulation

Understanding how certain organizational and individual attributes shape responses to red tape is an area that has received little research attention. This study uses an experimental simulation to address these questions. It examines the effect of red tape upon the propensity to provide assistance to clients in a simulated public assistance agency. The findings showed that increasing levels of red tape produce in a corresponding reduction in benefits provided to clients, but that this relationship is strongly moderated by the respondent's perceptions of clients. Clients perceived as more sympathetic consistently received higher levels of benefits than those perceived as less sympathetic. Education and professional training also played a role in influencing award decisions. © 2000 by the Association for Public Policy Analysis and Management.     

Variation of δ2H, δ18O & δ13C in crude palm oil from different regions in Malaysia: Potential of stable isotope signatures as a key traceability parameter

A total of 33 crude palm oil samples were randomly collected from different regions in Malaysia. Stable carbon isotopic composition (δ¹³C) was determined using Flash 2000 elemental analyzer while hydrogen and oxygen isotopic compositions (δ²H and δ¹⁸O) were analyzed by Thermo Finnigan TC/EA, wherein both instruments were coupled to an isotope ratio mass spectrometer. The bulk δ²H, δ¹⁸O and δ¹³C of the samples were analyzed by Hierarchical Cluster Analysis (HCA), Principal Component Analysis (PCA) and Orthogonal Partial Least Square-Discriminant Analysis (OPLS-DA). Unsupervised HCA and PCA methods have demonstrated that crude palm oil samples were grouped into clusters according to respective state. A predictive model was constructed by supervised OPLS-DA with good predictive power of 52.60%. Robustness of the predictive model was validated with overall accuracy of 71.43%. Blind test samples were correctly assigned to their respective cluster except for samples from southern region. δ¹⁸O was proposed as the promising discriminatory marker for discerning crude palm oil samples obtained from different regions. Stable isotopes profile was proven to be useful for origin traceability of crude palm oil samples at a narrower geographical area, i.e. based on regions in Malaysia. Predictive power and accuracy of the predictive model was expected to improve with the increase in sample size. Conclusively, the results in this study has fulfilled the main objective of this work where the simple approach of combining stable isotope analysis with chemometrics can be used to discriminate crude palm oil samples obtained from different regions in Malaysia. Overall, this study shows the feasibility of this approach to be used as a traceability assessment of crude palm oils.     

Do child abuse rates increase on those days on which professional sporting events are held?

This paper examines possible relationships between days on which professional sports events are held and daily rates of substantiated physical abuse of children by males. Three different hypotheses about possible relationships between various types of sporting events and rates of child abuse are examined using statewide data drawn from the Missouri Division of Family Services. Hierarchical OLS Multiple regressions were used to test for these relationships. Effects were controlled for the month in which the abuse occurred and the day of the week during which the incident occurred. The findings do not support the hypothesis that sporting events yield increases in number of substantiated male-perpetrator child abuse cases.     

Estimating Sectoral and Geographical Industrial Pollution Inventories in India: Implications for Using Effluent Charge Versus Regulation

Developing countries are increasingly concerned about the growing pollution levels in cities. Because of the lack of reliable information on the nature and magnitude of emissions/discharges from various industrial sources it is difficult for regulators to formulate cost-effective strategies for industrial pollution control. This article uses the Industrial Pollution Projection System database to estimate the industrial pollution load and the associated abatement cost, which can be used to design cost-effective strategies for pollution control. The article also illustrates the cost-effectiveness of market based instruments such as effluent charge vis-à-vis regulation.