The INSPIRE Framework: How Public Administrators Can Increase Compliance with Written Requests Using Behavioral Techniques

Public administrators rely on written communications to send information to citizens and stakeholders, and they are among the heaviest users of the postal service. Behavioral science research has identified several techniques that public administrators can use to increase compliance with written requests and, in turn, increase effectiveness. Currently, however, many written communications from government bodies are not written in a manner that utilizes these techniques. It remains an ongoing challenge for public administrators to identify, understand, and use these techniques in the written communications sent by their organizations. This article presents a framework capturing seven prominent techniques in a simple mnemonic—INSPIRE—that is already being used by several government bodies in Australia. It also provides practical examples of how to use each technique and demonstrates that using these techniques could result in large aggregate improvements in effectiveness and socially desirable outcomes of public administrators' written communications.     

Parent-child Communication,Social Norms,and the Development of Cyber Aggression in Early Adolescence

Journal of Youth and Adolescence - To understand the development of cyber aggression during adolescence, it is important to consider the temporal variability of its potential predictors. This study...     

Lessons learnt from two decades of international environmental agreements: law

International Environmental Agreements: Politics, Law and Economics - As Patricia Birnie cautiously and prophetically put it in the inaugural issue of this journal (INEA 1, January 2001, p. 74),...     

Flourishing retail in the post-soviet sphere? Potentials and constraints of small-scale retail activities in rural Kyrgyzstan

The demise of the USSR led to the collapse of its centrally organised retail system. With this collapse the supply of consumer goods dried up, especially in the remote parts of the former USSR. At the same time the advent of capitalism offered a new institutional framework for independent retail activities. In the Kyrgyz Republic, where the economic liberalisation followed strictly the Washington Consensus, a large number of small shops emerged in both urban and rural areas. This study analyses the reasons for this boom in retail start-ups as well as the constraints the mainly inexperienced merchants encounter. As will be shown, any success in retail activities depends greatly on the performance of other economic sectors. The main goal of starting a retail business is to minimize risks within the overall livelihood strategies of households in rural Kyrgyzstan.     

Zur Anwendung von Pestiziden in Natura 2000-Gebieten

Natur und Recht - In den Schutzgebieten des europäischen Netzes Natura 2000 (Vogelschutzgebiete und Flora-Fauna-Habitat-(FFH-)Gebiete) sind bestimmte natürliche Lebensräume sowie...     

Development Finance: Debates,Dogmas and New Directions

Intense controversy surrounds the interpretation of national survey and census data on employment trends in rural Java. The analysis of exclusionary labour arrangements developed in this paper helps resolve this controversy. It also sheds light on the mechanisms that underlie different labour arrangements, and the ways in which these mechanisms are connected with wider political and economic forces.