The balanced scorecard: Sustainable performance assessment for forensic laboratories

The purpose of this article is to introduce the concept of the balanced scorecard into the laboratory management environment. The balanced scorecard is a performance measurement matrix designed to capture financial and non-financial metrics that provide insight into the critical success factors for an organization, effectively aligning organization strategy to key performance objectives. The scorecard helps organizational leaders by providing balance from two perspectives. First, it ensures an appropriate mix of performance metrics from across the organization to achieve operational excellence; thereby the balanced scorecard ensures that no single or limited group of metrics dominates the assessment process, possibly leading to long-term inferior performance. Second, the balanced scorecard helps leaders offset short term performance pressures by giving recognition and weight to long-term laboratory needs that, if not properly addressed, might jeopardize future laboratory performance.     

Physical restraint in a therapeutic setting; a necessary evil?

Physical restraint of people experiencing mental health problems is a coercive and traumatic procedure which is only legally permitted if it is proportionate to the risk presented. This study sought to examine the decision-making processes used by mental health staff involved in a series of restraint episodes in an acute care setting. Thirty nurses were interviewed either individually or in focus groups to elicit their views on restraint and experience in specific incidents. Four factors which influenced the decision to restrain were identified: contextual demands; lack of alternatives; the escalatory effects of restraint itself; and perceptions of risk. While some of these factors are amenable to change through improvements in practice, training and organisational culture, nurses viewed restraint as a necessary evil, justified on the basis of the unpredictable nature of mental illness and the environment in which they worked.     

Youth restorative justice conferencing: facilitator’s language – help or hindrance?

Youth crime is an ongoing concern in Australia. Victims, offenders and the community are all affected by crime and the current criminal justice approach seems both ineffective and inefficient. Restorative justice proponents have posited that their approach to justice through dialogue and negotiation in the conferencing process may be more effective than the traditional retributive justice. Restorative justice conferencing for young offenders is not, however, unfaultable in its ability to reduce the harm caused by crime or to reduce recidivism. The main focus of conferencing has been on the outcomes with limited attention paid to the process and its impact on a young offender’s sense of wrongdoing and remorse. There has been limited research undertaken into the oral competencies of young offenders in relation to their performance in conferencing, and equally limited studies on the specific use of language by facilitators. Other research has shown a coexistence of youth offending and developmental language and learning disabilities. The secondary study discussed in this paper reveals the language difficulties encountered by young offenders in the conferencing process. It is recommended that in order for young offenders to understand what they have been asked, to reflect on it, to express their thoughts and feelings, and for behavioural change to occur, the communication, both verbal and non-verbal, must be unambiguous, comprehensible and pitched at their individual demographic. More research is required into language use by conference facilitators and its impact on young offenders.     

‘Things are not working now’: poverty,food insecurity and perceptions of corruption in urban Malawi

ABSTRACT

Malawi is one of the world's least urbanised countries, but its cities are growing rapidly and poverty in urban Malawi is becoming a prominent political issue. Food insecurity is a widespread manifestation of urban poverty in Africa, especially in informal settlements. This article is based on in-depth interviews with food insecure residents of Lilongwe’s informal settlements who, when asked why they were food insecure, overwhelmingly pointed to the Cashgate corruption scandal as a cause. There have been many political corruption scandals in Malawi, but the Cashgate scandal, which was revealed in September 2013 and reverberated throughout the political culture, has been among the most prominent and consequential of these scandals. The article seeks to contribute to literature on the political dimensions of urban food security in Africa while also presenting a way of understanding corruption from the point of view of vulnerable people whose lives have been directly and indirectly affected.     

Adolescent egocentrism: The association among imaginary audience behavior,cognitive development,and parental support and rejection

Two theoretical perspectives have been advanced to account for heightened egocentrism during early adolescence. One perspective assumes that formal operational thought is associated with increased self-consciousness. The second perspective proposes that parental support and affection diminish egocentrism, while parental rejection enhances self-conscious reactions by young adolescents. Data analysis using responses from 251 early adolescents (131 males, 120 females) on measures of cognitive development and perceived parental support revealed that (a) formal operations diminished adolescent egocentrism, while (b) perceived parental relations were predictive of self-consciousness. Contrary to posttheoretical assumptions, seventh graders functioning at the level of concrete operations were higher in self-conscious egocentrism than were formal-operations youths. Further, perceived parental support was associated with diminished egocentrism, while perceived parental rejection was predictive of heightened self-consciousness.Her research interests focus on early adolescent development.His research interests focus on personality and social development during adolescence.His research interests focus on clinical and counseling psychology and psychotherapy.     

Alternative dispute resolution and mediation of complaints against police in Australia and New Zealand

ABSTRACT

This study assessed the role of alternative dispute resolution options in the complaints management systems of the eight policing jurisdictions in Australia and the single jurisdiction of New Zealand. The available literature shows that a large proportion of complainants would like to participate in mediation, and that both complainants and police who experience mediation report much higher rates of satisfaction than those experiencing traditional adversarial investigative and adjudicative processes. Experiences with informal dispute resolution or ‘conciliation’ options are more mixed, and they are susceptible to tokenism and misuse as a convenient administrative means of disposing of complaints. Despite this situation, the data obtained from police and oversight agency sources in this study showed that options were limited to informal resolution conducted by senior officers, with an ostensible focus on behavioral improvement but with no meaningful publicly available data on outcomes. The paper concludes by advocating for a best practice complaints management system that includes mediation within a consultative framework focused on behavioral improvement.