Measuring Street Cleanliness: A Comparison of New York City's Scorecard and Results from a Citizen Survey

Public administrators at the local level often rely on citizen surveys to measure the outcomes or accomplishments of their service delivery efforts. However, many remain skeptical about the value of survey-based measures of local government performance, in large part because of the low empirical correlation between objective and subjective performance measures reported in the literature. Using data from New York City's street cleanliness scorecard, a well-established outcome measure, combined with responses from more than 4,000 respondents to a citizen survey, the authors find a clear and consistent correlation between the scorecard and citizen ratings of street cleanliness in their neighborhoods. Moreover, the street cleanliness scorecard is a much stronger predictor of citizen ratings than demographic factors, trust in government, or contextual effects. These results demonstrate that citizen judgments about government performance can correspond closely with more objectively measured outcomes—and that citizen surveys can provide valid and useful performance measures, at least for some local government services.     

Transparency and Public Value—Analyzing the Transparency Practices and Value Creation of Public Utilities

This article examines to what extent transparency is a condition for the creation of public value. Transparency is usually narrowly defined as a tool for external stakeholders to monitor the internal workings of an organization, but public value management positions transparency as a broader instrument for actively engaging stakeholders. We investigate empirically whether transparency is indeed necessary to create public value, distinguishing between transparency about operational capacity, authorizing environment, and value proposition. We find that more transparent public organizations achieved higher public value scores, especially if they disclosed information about the design and dynamics of their authorizing environment.     

Compassionate Democrats and Tough Republicans: How Ideology Shapes Partisan Stereotypes

Political Behavior - Trait stereotypes are a fundamental form of social cognition that influence public opinion. A long line of literature has established partisan stereotypes of politicians, but...     

Links Between Adolescents’ Expected Parental Reactions and Prosocial Behavioral Tendencies: The Mediating Role of Prosocial Values

The purpose of the present study was to examine relations between adolescents’ social cognitions regarding parenting practices and adolescents’ prosocial behavioral tendencies. A mediation model was tested whereby the degree to which adolescents perceived their parents as responding appropriately to their prosocial and antisocial behaviors was hypothesized to predict adolescents’ tendencies toward prosocial behavior indirectly by way of adolescents’ prosocial values. Adolescents (N = 140; M age = 16.76 years, SD = .80; 64% girls; 91% European Americans) completed measures of prosocial values and of the appropriateness with which they expected their parents to react to their prosocial and antisocial behaviors. In addition, teachers and parents rated the adolescents’ tendencies for prosocial behaviors. A structural equation model test showed that the degree to which adolescents expected their parents to respond appropriately to their prosocial behaviors was related positively to their prosocial values, which in turn was positively associated with their tendencies to engage in prosocial behaviors (as reported by parents and teachers). The findings provide evidence for the central role of adolescents’ evaluations and expectancies of parental behaviors and of the role of values in predicting prosocial tendencies. Discussion focuses on the implications for moral socialization theories and on the practical implications of these findings in understanding adolescents’ prosocial development.     

Instruments for Exploring Organizational Culture: A Review of the Literature

Organizational culture is widely considered to be one of the most significant factors in reforming and modernizing public administration and service delivery. This article documents the findings of a literature review of existing qualitative and quantitative instruments for the exploration of organizational culture. Seventy instruments are identified, of which 48 could be submitted to psychometric assessment. The majority of these are at a preliminary stage of development. The study's conclusion is that there is no ideal instrument for cultural exploration. The degree to which any measure is seen as "fit for purpose" depends on the particular reason for which it is to be used and the context within which it is to be applied.     

The long‐term effects of housing assistance on work and welfare

This paper examines the long‐term effect of project‐based housing assistance—public housing and private assisted housing—on work, earnings, and welfare receipt. We use the Panel Study of Income Dynamics–Assisted Housing Database to identify women ever living in project‐based assisted housing and to create comparison groups using propensity scores. Analyses show no evidence that moving into this type of assisted housing is associated with sustained reductions in employment rates, work hours, or earnings. Although welfare rates decline, they remain higher for assisted housing recipients compared with nonrecipients. Overall, these findings align with those of recent experimental and nonexperimental studies that include other forms of housing assistance and cover different time periods. © 2009 by the Association for Public Policy Analysis and Management.