Organizational Citizenship Behavior in the Public Sector: A Systematic Literature Review and Future Research Agenda

This article presents a systematic literature review of organizational citizenship behavior (OCB) in the public sector. The findings show that although OCB is gaining more attention in the public sector, research often does not take specific public sector characteristics or concepts into account. Based on the available evidence, the authors develop a framework of antecedents, outcomes, mediators, and moderators of OCB. Three areas for future research are recommended: (1) regarding theory: link OCB to public sector concepts such as bureaucratic red tape, public leadership, and public service motivation; (2) regarding research designs: use stronger survey designs, experiments, and case studies and devote more attention to cross-sectoral and cross-country differences; and (3) regarding the consequences of OCB: address the gap in our knowledge of how OCB has an impact on public organizations, including negative impacts.     

Donors’ Responses to Profit Incentives in the Social Sector: The Entrepreneurial Orientation Reward and the Profit Penalty

This study uses an online survey experiment to test whether the pairing of profit-seeking with mission-related programs in the social sector attracts or deters donations from individual donors. We test individuals’ response to three types of profit incentives allowed under current U.S. public policy: (1) non-distributed profit to an organization, which is allowed for nonprofit entities; (2) profit to the organization's equity investors and owners, which is allowed under for-profit social enterprise governance charters; and (3) profit to lending investors, which is introduced by social impact bonds, a pay-for-success policy tool. We test trust theory, under which profit incentives deter donors against entrepreneurial orientation (EO) theory, which suggests that donors are attracted to organizations that use innovative, market-driven programs. Findings indicate support for both theories, but the support depends on how the specific profit incentive is structured. Donors support organizations that use profit-generating social enterprise programs—but only when the profits are non-distributable; donors’ support is significantly lower for social enterprises in which owners and equity investors may profit. Importantly however, this negative effect is not found for pay-for-success policy tools where lending investors, rather than equity investors and owners, receive profits.     

Public Service Motivation (PSM) and Support for Citizen Participation: A Test of Perry and Vandenabeele’s Reformulation of PSM Theory

This article examines how public service motivation (PSM) relates to public managers’ attitudes toward citizen participation. Perry and Vandenabeele suggest that PSM effects are moderated and/or mediated by self‐regulation and by the salience of an activity to self‐identity. Using data from Phase IV of the National Administrative Studies Project, latent model results suggest a direct, positive relationship between PSM and citizen participation evaluation. The relationship is not mediated by value congruence but rather is moderated by the perceived importance of the organization’s citizen participation efforts. The moderating effect has three interpretations: (1) PSM has a stronger relationship to evaluation as citizen participation becomes more important in the agency; (2) at low and medium PSM levels, the greater the importance of citizen participation, the lower its evaluation; or (3) at high PSM levels, the greater the importance of citizen participation, the higher its evaluation. This suggests that PSM is more germane for activities such as citizen participation, invoking relevant values as perceived organizational commitment increases.     

Exploring Public Sector Communication Performance: Testing a Model and Drawing Implications

Despite its importance to agency effectiveness, communication performance is an understudied topic. This is partly attributable to the "performance predicament," which arises because costs of communication are easier to measure than its benefits. In this study, we develop and test an exploratory model of public sector communication performance that is synthesized from the literature on public–private differences and organizational communication. This model is statistically significant and explains the variation in interpersonal, external, and internal communication performance. This is perhaps the largest empirical study on public sector communication to date. Our findings have two key implications for public managers. First, the constraints of red tape on communication performance can be overcome if key performance-enhancing conditions—goal clarity without rigidity and a culture that supports communication—are in place. Second, external communication poses more challenges and may require additional effort.     

Digital reconstruction of fragmented tooth remains in forensic context

Forensic odontology majorly focuses on the identification of victims through the analyses of oral and para-oral structures.Exposure to high temperatures and trauma can occur in mass disasters and may lead to the fracturing and fragmentation of teeth.These fragments may become very fragile and easily damaged while handling.Conventional methodologies such as the use of transparent nail polish,hair spray,cyanoacrylate or adhesives have been used to stabilise the fragmented pieces.This study introduces a new and innovative digital technique that utilises three-dimensional surface scanning(3DSS)and rapid prototyping techniques to reconstruct fractured portions of the teeth.The results of qualitative congruency analysis suggest that over all variance of morphological error(0.0526±0.05)mm.These results imply that the reconstructed 3D model can be used for various morphometric analyses.     

Understanding Motivations of Mega-Gift Donors to Higher Education: A Qualitative Study

Patterns of giving to higher education by individual donors have changed in recent years, with large gifts accounting for an increasing percentage of the total. In light of this shift, understanding the motivations of donors who make very large gifts, commonly known as “mega-gifts,” has become important. Efforts to explore these motivations run into access barriers. This article uses an innovative methodological approach to overcome this challenge. Drawing on the media coverage of mega-gifts, the authors create donor biographies and carry out qualitative analysis of these donor biographies to examine donor motivations and evolution in motivations. The article draws on the existing literature to synthesize a typology of donor motivations and uses this typology to categorize the motivations of mega-gift donors. The identification of additional subcategories under the broad category of impact is a significant contribution of this study and adds nuance to our understanding of mega-gift donors to higher education institutions.     

The European Union in the eyes of India

The multifaceted engagement between India and the European Union (EU) has grown exponentially in recent years, leading to a strategic partnership, which is one of the three that the EU has in Asia. Based on a content analysis of three prominent Indian newspapers, which were monitored on a daily basis for a period of 6 months (1 July–31 December 2009), and interviews conducted with political, business, media, and civil society “elites,” this article seeks to analyze and assess the perceptions of the EU in India.