The Negotiator and the Bomber: Analyzing the Critical Role of Active Listening in Crisis Negotiations

This article extends Michael R. Hammer and Randall G. Rogan's communication-based, interactive model of crisis negotiation by examining the role of active listening by a police negotiator in New South Wales, Australia in the process of serving a "high-risk warrant" on an armed and dangerous man who was expected to resist. Through an analysis of the interaction between the perpetrator and the negotiator, this paper demonstrates that the use of active listening in the early stages of the negotiation was a critical factor in the resolution of this crisis and is an essential skill for any hostage negotiator.     

The Impact of Officer and Agency Characteristics on the Likelihood of Arrest in Domestic Violence Situations among Rural Law Enforcement Officers

Domestic violence cuts across all demographic groups. The factors related to why police officers arrest in some domestic violence situations but not others have been often studied. Little research, however, has been conducted on the arrest views of rural police officers. One hundred seventy line officers in six rural Midwestern counties were surveyed to determine the impact of officer personal characteristics and agency type on arrest decisions in various hypothetical domestic violence scenarios. First, the same situational factors appeared to be important in shaping the arrest decision in domestic violence calls of rural officers as have previously been found with urban officers. Second, the characteristics of officers and the type of agency had some impact on the likelihood of arrest, particularly if there was evidence of a physical assault. Third, the presence of evidence of a physical assault helped shape the arrest decisions of rural officers. Fourth, situational factors were more important than officer characteristics and the type of agency. Nancy Hogan and Shannon Barton contributed equally to the paper. The authors thank Janet Lambert for editing and proofreading the paper. The authors also thank the anonymous reviewers for their comments and suggestions.