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This paper examines the federal government's success in implementing and providing high-quality service through e-government, something that has received very little attention. We define quality from the perspective of the end users of federal agency Web sites, as measured through customer survey data. Using data from the American Customer Satisfaction Index, we compare the performance of federal agency Web sites across a range of relevant variables with a private sector equivalent, e-business Web sites. Our findings suggest that federal e-government Web sites are not yet, in the aggregate, providing the same level of quality as their e-business counterparts. We also find significant variability among federal agencies. We discuss the implications of these findings for e-government performance measurement, performance benchmarking, and the market-centered theories of administrative reform that are driving e-government and similar transformations of government practice. 相似文献
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Parallel Systems and Human Resource Management in India's Public Health Services: A View from the Front Lines
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Gerard La Forgia Shomikho Raha Shabbeer Shaik Sunil Kumar Maheshwari Rabia Ali 《公共行政管理与发展》2015,35(5):372-389
There is building evidence in India that the delivery of health services suffers both from an actual shortfall in trained health professionals and from unsatisfactory results of existing service providers working in the public and private sectors. This study focuses on the public sector and examines de facto institutional and governance arrangements that may give rise to well‐documented provider behaviors such as absenteeism that can adversely affect service delivery processes and outcomes. We analyze four human resource management (HRM) subsystems: postings, transfers, promotions and disciplinary practices from the perspective of front‐line workers—physicians working in rural healthcare facilities operated by two state governments. We sampled physicians in one “post‐reform” state that has instituted HRM reforms and one “pre‐reform” state that has not. The findings are based on both quantitative and qualitative measurements. The results show that formal rules are undermined by a parallel modus operandi in which desirable posts are often determined by political connections and side payments. The evidence suggests an institutional environment in which formal rules of accountability are trumped by a parallel set of accountabilities. These systems appear so entrenched that reforms have borne no significant effect. Copyright © 2015 John Wiley & Sons, Ltd. 相似文献
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Saini V Srivastava R Rai RK Shamal SN Singh TB Tripathi SK 《Journal of forensic sciences》2012,57(2):434-439
Determination of sex from fragmentary crania is a critical problem in forensic anthropology. Osteometric analysis of mastoid can serve forensic anthropologists better in sex identification by virtue of the noticeable dimorphic characteristics. The present study aims to develop population-specific, sex-differentiating anthropometric standards for the mastoid process of North Indian skulls. Eight parameters of the mastoid region were measured on 138 adult crania (M/F 104:34, 22-65 years) and analyzed using SPSS 16.0. All parameters showed significant sexual dimorphism (p < 0.000). In stepwise analysis, asterion-mastoidale and mastoid breadth have provided an accuracy of 87%. Receiver operating characteristic curves were obtained for each variable to observe their overall performance in sex determination. Posterior end of incisura mastoidea-depression of suprameatal triangle was found to be the best variable with maximum area under curve and highest predictive accuracy (82.6%). 相似文献
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Sunil Khilnani 《Economy and Society》2013,42(2):196-204
There are various limits to what is politically possible. The exigencies of economic production and exchange represent one crucial limit to possible political structures. Inherited Marxist and liberal conceptions of the relation between economic systems and political structures are incoherent; these relations need to be reconceived, yet recent socialist political thinking has preferred to focus mainly on the political domain, pursuing a theory of self-governing community. Can there today be a coherent account of such a theory? One way of showing there cannot is by pressing the question of the contours an dsubstance of modern political community. Optimistic theorists of self-governing community rely on a self-enclosed, determinate conception of community that has its imaginative roots in a vision of ancient liberty: the demos exercising legitimate and effective agency over a particular territory. But modern political community cannot be conceived of in this way: because of the presence of global processes of economic causality, there is today no fit between the territorial identity of a political community and its effective powers of agency. Modern liberty (unlike its ancient counterpart) has no specific or determinate location: its availability depends upon an elaborate division of economic and political labour. In these circumstances, it no longer makes sense to heighten the stakes of membership in a political community, as optimistic theorists of democracy do when they call for a more active and participatory civil society. The for appraising what forms of the division of political labour may be legitimate. 相似文献
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Three broad themes that emerge from the social psychological research on unconscious or implicit prejudice and stereotypes are highlighted in this article. First, individuals who belong to socially advantaged groups typically exhibit more implicit preference for their ingroups and bias against outgroups than do members of socially disadvantaged groups. This research suggests that intergroup preferences and prejudices are influenced by two different psychological forces—people's tendency to prefer groups associated with themselves as a confirmation of their high self-exteem versus their tendency to prefer groups valued by the mainstream culture as a confirmation of the sociopolitical order in society. Second, these inplicit prejudices and stereotypes often influence people's judgements, decisions, and behaviors in subtle but pernicious ways. However, the path from implicit bias to discriminatory action is not inevitable. People's awareness of potential bias, their motivation and opportunity to control it, and sometimes their consciously held beliefs can determine whether biases in the mind will manifest in action. Finally, a new line of research suggests that implicit biases exhibited by individuals who belong to socially disadvantaged groups towards their own group may have unintended behavioral consequences that are harmful to their ingroup and themselves. 相似文献
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Saini V Srivastava R Rai RK Shamal SN Singh TB Tripathi SK 《Journal of forensic sciences》2011,56(Z1):S13-S16
Mandible is the hardest and most durable bone of the skull exhibiting a high degree of sexual dimorphism. Especially ramus of mandible is subjected to greater stress than any other bone of the skull because of the process of mastication. This study has been performed to establish the osteometric standards for practical use in forensic context over Indian population using mandibular ramus. The sample consists of 116 mandibles of Northern Indian population (M:F; 92:24, mean age 37.4 years), collected from the Department of Forensic Medicine, IMS, BHU, Varanasi. Osteometric informations about five metric parameters (coronoid height, projective height, condylar height, and maximum breadth and minimum breadth of ramus) were taken with sliding calipers. These parameters were subjected to different discriminant function analysis using SPSS 16.0. All parameters showed significant sexual dimorphism (p < 0.001 in all cases) with an overall accuracy of 80.2%, and coronoid height was the single best parameter providing an accuracy of 74.1%. 相似文献
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We model a contest between two groups of equal sized populations over the division of a group-specific public good. Each group is fragmented into subgroups. Each subgroup allocates effort between production and contestation. Perfect coordination is assumed within subgroups, but subgroups cannot coordinate with one another. All subgroups choose effort allocations simultaneously. We find that the group that is more internally fragmented receives the smaller share of the public good. Aggregate rent-seeking increases when the dominant subgroups within both communities have larger population shares. Any unilateral increase in fragmentation within a group reduces conflict and increases the total income of its opponent. Strikingly, the fragmenting community itself may, however, increase its total income as well, even though its share of the public good declines. Hence, a smaller share of public good provisioning cannot be used to infer a negative income effect on the losing community. 相似文献