Measuring knowledge management in a virtual chat room: A case study

Abstract

Many organisations deem the virtual workplace to be a solution to challenges such as global competition, accelerated product development, improved quality and customer service, to mention but a few. In spite of the success of virtual communities on the Internet and although a significant amount of research has been conducted on virtual organisations, very few studies have focused on the evaluation of the combined effects of the theoretical variables of knowledge management in virtual communities. Advanced web analytics have been used in some instances to test the content of virtual communities, like discussion forums, hat rooms and the like. Because a plethora of chat rooms are devoted to special interest topics that may implicitly contain information and insights on consumers, knowledge creation and sharing, it creates the ideal opportunity to measure the management of knowledge therein. The aim of this article is, therefore, to measure knowledge management in a virtual community (an online chat room of an academic institution). Firstly, the article propounds a brief overview of the theoretical underpinning of the study by proposing a conceptual framework for the measurement of knowledge management in virtual communities. Secondly, the methodology to measure the knowledge management in a chat room of an educational institution is outlined. Finally, the research results are presented and recommendations are made for future research.     

Towards a new model to describe the organisation–stakeholder relationship-building process: A strategic corporate communication perspective

Abstract

Successful organisations depend on stakeholder perceptions to address changes in turbulent organisational environments, report on the social and environmental impact of activities, the prevalence of public activism, globalisation, emerging issues and crises, and the need to be good corporate citizens through ethical and socially responsible behaviour. Despite the current emphasis on stakeholder relations and management, a lack of research exists on how to build these relationships. This article aims to report and discuss the findings of a study that explored the lack of organisation–stakeholder relationship (OSR) building models, to emphasise the elements and development of an OSR and highlight the need for a generic, strategic, integrated approach for sustainable OSR to contribute towards organisational effectiveness. This will be done using an exploratory literature review to constitute a conceptual framework for OSR building, of which the principles of the framework will be measured among leading Johannesburg Stock Exchange-listed South African organisations, by means of a quantitative web-based survey and qualitative one-on-one interviews. The dominant focus on organisational stakeholders has provided added impetus and importance to the role of corporate communication, hence, this article will simultaneously endeavour to highlight the importance of practising corporate communication strategically, by emphasising its role in OSR.     

Sex and the civil partnership act: the future of (non) conjugality?

This article considers the transgressive and transformative possibilities in the sexual silences of the U.K.’s Civil Partnership Act 2004. The absence of a consummation requirement and adultery as a specific ground of dissolution do open up some possibilities but are not unproblematic. These issues are explored in the context of the England and Wales Law Commission’s apparent ‘return’ to a conjugal model in its forthcoming consultation on cohabitation. It is concluded that though the Act may open up possibilities for expanding the legal recognition of relationships beyond those that are sexual, this raises concerns about the further privatisation of care as well as increased state intervention in relationships. Instead, I argue that the purpose and function of relationship recognition should be deconstructed and separated from ideology and romantic mythology about what families and relationships are and should be. If it does wed itself so closely to the conjugal marriage model in the consultation document, the Law Commission will miss a valuable opportunity to ask important questions about the purpose and function of relationship recognition.     

Political Responsibility for UK Prison Security – Ministers Escape Again

Two very serious prison escapes in 1994–5 prompted the Home Secretary, Michael Howard, to dismiss the Prison Service head, Derek Lewis (a contracted businessman) who successfully sued for full compensation and costs. This sacking and law suit were unprecedented events which highlighted familiar tensions about the 'policy' and 'administrative' ('operational') distinction and what passes for the theory of individual ministerial responsibility to Parliament. This article reviews four serious prison security failures in England and Northern Ireland since 1983 and the standard ministerial posture blaming operational error rather than their own policy framework. Drawing on interviews with relevant senior figures, the exceptionally politically sensitive case of executive agency status for the Prison Service of England and Wales is considered. The 'Lewis vs. Howard' affair is placed in its context of the increasingly managerial ambitions of both 'incomer' and career civil servants which conflict with traditionally comprehensive, but symbolic, ministerial responsibility.     

The Politics of Pain: A Political Institutionalist Analysis of Crime Victims' Moral Protests

Like the new social movements, crime victim movements were part of broad cultural struggles to redefine the character of social order in the late twentieth century. Motivated by pain and outrage over criminal victimization, they were engaged in highly charged moral protests over the rights and duties of state government and the relative value of human life. This article argues that the degree to which crime victims were part of a retributive movement—the restriction of criminal offenders' rights and liberties—or part of a restorative movement to repair victims' well-being depended on the political context in which they were operating, specifically the structure of the democratic process. The case studies suggest that a context with a high degree of democratization but intensive social polarization was more likely to deepen crime victims' demands for vengeance as well as provide their legal and political expression, while a context with intensive civic engagement but well-developed social trust and norms of reciprocity was more likely to bring about pragmatic measures, intermixing restorative and restrictive approaches to criminal victimization. This article seeks to extend the literature on political institutionalism by integrating the structural constraints of institutions with the power of human agency.